Unit 9 Empowering Users of Health and Social Care Assignment

Unit 9 Empowering Users of Health and Social Care Assignment

Unit 9 Empowering Users of Health and Social Care Assignment

Empowering Users of Health and Social Care


There are the various procedures, acts and policies are described in the human and social care. The main purposes of these procedures and the act are to ensure the safety and wellbeing of the employees who are working into the organisation and all individuals. In the following paper, I would include the acts such as Human right act 1998, the data protection act, the care standard act 2000 and the disability discrimination act 1995 to focus on the legalisation and their influences and will also explain how they promote and maximise the right of service users with the help of the given case study. The other factors such as communication, policies and procedure that play an important role in the promoting and maximising the right of service user of health and social care will be discussed.

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Task 1

1.1 Explain how the current legislation and skills standard influence organisational policies and practise for promoting and maximizing the rights of users of health and social care services.

Legislation is a law that is described or introduced by the government body of the country in order to regulate, to authenticate, to sanction and to grant to the events that defines the protection for the local community and the public. The Care Standard Act which is developed in the partnership with the health professional, cares, health managers that introduced the care standard commission which is responsible for the inspection and the publication of the national minimum standard (Ahmed, Bestall & Clark, 2011).The policies and the practices for the promoting and maximising the rights of Mr Rano include the following:

  • Inspection process: As mentioned that the care standard act has traduced the commission. The main purpose of the commission is to inspect the hospital and the care unit where Mr. Rano is living at least twice a year, one is announced and other is unannounced. The inspector only check the quality of the services and safety of the patient by observing the care unit, taking to the patient and to their family members and staff too.
  • Accountability: the law gives right to Mr. Rano to file a complaint. The social worker can act within the boundaries of the law and he is also an employee of the organisation so could be called at any time to justify their services to the patients or court.
  • Providing services for vulnerable peoples:A conflict of interest may be arises between the social worker and the Miss Mel.

1.2 Analyse factors that may affect the achievement of promoting and maximising the rights of users of health and social care services

There are two ways of promoting participation and information. These are:

Information: the family of Mr. Rano has the full right to now the treatment given to Mr. Rano with their side effects. Besides this, the care unit should provide the important decision taken and the information in the easy way so that they can understand the procedure and actions (Adams, Hean & Clark, 2009). The staff should also help them in order to comprehend the treatment in caring and supportive way. They also has right to decline the procedure if they find it harmful for the life of Mr. Rano.  

Empowering individuals: the care workers need to establish a positive and healthier environment for Mr. Rano and also should adopt the principle and values that includes the following points:

  • Respect for diversity.
  • Maintaining the confidence of the patients.
  • Involvement of the people in planning and support.
  • Promotion of right and choice.

1.3 Analyse how communication between care workers and individuals contribute to promoting and maximizing the rights of users of health and social care services

Communication is the exchange of the thoughts, idea, view and opinion between the two or more person. Not only words even the body language, eye contact and tone of voice are also includes into the communication. In the duty of the care workers, there is a very big role of the communication process . As mentioned in the case that Mr. Rano is suffering from dementia in which the patient is not able to move not even for their daily routine and the patient loses it communication ability. In this case, the care worker needs to speak slowly, form a simple a sentence to comprehend and use the flow chart to communicate and ask the answer that has the yes or no as their answers. A closed and threaten body language should be avoided (Barr, Freeth & Hammick, 2000).The communication contributes a lot to promoting and maximising the right of the services user that are discussed below:

  • Clear information is transferred in the effective communication which helps in promoting the right for the user and the make decisions.
  • The user may have the more control and independent or clear way in order to make decision.
  • The value of the life for the service user increase as the care worker handles him with the right approach and the effective communication.
  • Communication also promotes and maximise the rights for the service users as it is associated with the learning.

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Task 2

2.1 Explain factors that may contribute to loss of independence, non-participation and social exclusion for vulnerable people.

The factors that contribute in the loss in independence:In the given case studies, the factors that contribute in the loss in independence in Mr. Ran are as follows:

  • Physical loss: as mentioned above that Mr. Rano is suffering from dementia is a disease, in which the patient can’t do any activity without the help of others same in the case of Mr. Rano he can’t move alone.
  • Mental loss: the mental condition of Mr Rano is not good and he is not able to answering the police and the other because of dementia as he also finds the difficulties in learning. 
  • Emotional loss: the loss of independence creates the fear to loosing something, frustration and the sadness, uselessness for Mr. Rano.
  • Social loss: there is no doubt that because of his illness he is losing the contact of the society and he doesn’t remember any one with whom he can share their view and the ideas.

The factors that contribute to non-participation: the factors that contribute in the non-participation for Mr. Rano is the personal powerlessness. This is the reason of the non-participation as he depends on the others for his daily routine activities (Gilson, 2005).

The factors that contribute to social exclusion: the depression may be the reason for the social exclusion for Mr. Rano as he is diagnosed with the dementia. He can’t go out and has no one in family to share joy etc.

2.2 Analyse how organisational systems and processes are managed to promote participation and independence of users health and social care services

There are the various ways to promote the participation and independence of user health and social care services by the organisational systems. These are as follows:

  • Empowering individuals: the development and the service delivery of the care workers could be improved by the empowering of the employee of the organisation (Barr, Hammick & Reeves, 2012). For that purpose the brief description and the guidelines should be provided them first and then the benefits of the equation should be described to the realisation of the empowerment.
  • Ensuring the performance of individuals: by ensuring the performance level of the care worker the organisational participation could be developed but before this the organisation must ensure that the all the care workers of the organisation are up to date according to the patient curriculum. And then they can go for the selection of the best performance to take the part in the extra activity.
  • Sources of information: the organisation should be provided the all the important information to their employees as they will feel special to the organisation and participate in more activities of the business organisation. Another benefit is that by providing the information, they would be able to solve the basic problem their own.

2.3 Analyse the tensions that arise when balancing the rights of the individual to independence and choice against the care provider’s duty to protect

As Rano is suffering from dementia, which is a brain conditions that cause problems in memory and personality. Following are the tensions that arise when balancing the rights of Mr. Rano to independence and choice against the care provider’s duty to protect:

  • Safety verses independence: the safety verses independence includes the tension between the care workers and Mr. Rano on the safety and the independence of him. As known dementia is not a disease where the patient could go or stay alone. If Mr. Rano pressurise the care worker then care worker must choose the safety over the independence (Walshe & Rundall, 2013).
  • Safety verses right and responsibility: As Mr. Rano wishes to go anywhere alone. That may cause the conflict between the care worker and the right of Mr. Rano. As a person he has the right to go anywhere where he wants but as he is suffering from a disease then it may be harm to others or to him too to stay alone. Here, the tension could be created between the caretaker and Mr. Rano. But the care taker should select the safety first then right and responsibility.

Task 3

3.1 Using this case study and from your own knowledge, identify the extent to which individuals are at risk of harm

As given in the scenario that Mr. J is prone to falling from hallucination and one night he was trying to climb out of his bed and the staff caught him in the cot-side. Here, it may harm to the Mr j, as the staff member know that he is suffering from hallucination then they should be more aware of the patient and should double check the patient at night to make sure that he is safe. Another risk of harm was when the staff arranged the mattress on the floor for Mr. J. As known that he is aged of 96 year old and the study shows that at this age it is very harmful to sleep on the mattress on floor that may cause the joint pain for the old people and as shown in case studies he ended up on the floor and got carpet burn (Poland, Holmes & Andrews, 2010).

3.2 Analyse the effectiveness of policies, procedures and managerial approach within a health and social care setting for promoting the management of risks

Every organisation must have some policies, rules and the procedure to run the business and also to achieve the goal of the organisation that is set by the top business management . Same in the case of the care workers, they should also have the legislation such as the acceptance and the unacceptable risk, creating abuse free environment, protection from the risk that is not acceptable by the organisation, leadership style of the leaders and the complaints procedure for the organisation (Leichsenring, 2014). Out of these only the assessing risk, complaint procedure and the leadership style are very important for the promotion of the managerial risk. A care worker should have a proper leadership style to influence the individuals that can assess the risk for the organisation and also have the procedure for complain. Besides this, the identification of the possible problem or abuse, screening of the people who are ready to minimise the abuse, a proper procedure for the report the people could be helpful to promote the management risk.

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The different legislation, policies that influence the organisational practise is discussed in this paper with the help of the given case. The effectiveness of the policies and the procedure within the health and social care are also described. The tension between the patient that is suffering from the disease and the care workers along with the cause is described in the above paper.


Adams, K., Hean, S, & Clark, J. M. (2009). Investigating the factors influencing professional identity of first-year health and social care students. Learning in Health and Social Care, 5(2), 55-68.
Ahmed, N., Bestall, J. E. & Clark, D., (2011). Systematic review of the problems and issues of accessing specialist palliative care by patients, carers and health and social care professionals. Palliative Medicine, 18(6), 525-542.
Barr, H., Freeth, D., & Hammick, M. (2000). Evaluations of interprofessional education: a United Kingdom review for health and social care.
Barr, H., Hammick, & Reeves, S. (2012). Evaluating interprofessional education: two systematic reviews for health and social care. British Educational Research Journal, 25(4), 533-544.
Gilson, L. (2005). Trust and the development of health care as a social institution. Social science & medicine, 56(7), 1453-1468.
Hanley, B., Bradburn, J& Wallcraft, J. (2014). Involving the public in NHS public health, and social care research: briefing notes for researchers. Involve.
Leichsenring, K. (2014). Developing integrated health and social care services for older persons. International journal of integrated care, 4.
National Collaborating Centre for Mental Health (UK. (2007). Dementia: A NICE-SCIE guideline on supporting people with dementia and their carers in health and social care. British Psychological Society.

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