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Communication is defined as a process to make contact with others in order to understand their needs and requirements. It involves sending and receiving messages in a continuous cycle. This continuous cycle repeats and becomes an important part of relationships.
FIGURE 1: CYCLE OF COMMUNICATION
Communication skill is the ability of a person to express information to others clearly and the exchanged information must be clearly identified by the receiver. It is a process of expressing your views to the audience in an appropriate way that they could understand it completely. A good communication skill is a must required in health and social care organization in order to effectively communicate with the patients.
Unit 1 communication in health and social care assignment aims at use of communication skills in context with health and social care providers. It explains the various forms of communication used in HSC and its importance in delivery of services. The assignment further throws light on the different communication systems used in an organization and the influence of various factors on the system. It focuses on the impact of legislation and code of practice on communication process in HSC.
Finally, it explains the use of information and communication technology to support work in HSC and its benefits for the users of the service, care workers and organization. If the people with health and social care will not have good communication skills, the effectiveness of the work will be reduced and there will be many things that can go wrong. It is always important to overcome all the problems and have an effective communication in order to achieve the best interaction (Kolb, 1991).
A healthy and effective communication is a two-way process in which the person who listens tries to understand the other persons view point. A good communication involves a process of active listening and checking the understanding. In context to HSC, a good communication is really required between the customer and the staff. The staff should have good communication skills in order to develop a good relation with the customer. There are many theories of communication. Out of all Abraham Maslow’s theories are applied in HSC sector. It includes,
It is the duty of the HSC to train their employees in order to provide right source of communication to their customers. These techniques should be implemented using knowledge and skills. In case of Ms G, Humanistic theory is applicable to communicate with her, to know her needs and show her respect in her desires. This theory of communication with her will help to make her happy and boost her motivation.
To achieve the goals and objectives of Health and social care organizations, many communication techniques are introduced to provide effective services to their customers.
FIGURE 2: TYPES OF COMMUNICATION
Health and social care workers need effective skills of communication to understand and meet the need of the customers. The communication skills needed by the people in HSC are listed below.
Modern equipment and communication aids are used to monitor the services provided by the care workers to the individuals. Different types of trainings are given to the HSC workers to enhance their communication techniques in workplace and to provide better services to their customers. Each department in HSC has a communication book. The staff members are updated about the happenings in the workplace with the help of such books. There is also a notice board that gives information about the name of attendant allotted along with the name of patients (Rajendra, 2009).
Encouraging communication: This includes,
Body language: Use of gestures and facial expressions can also serve as an effective communication skill with Ms G. These types of communication skills can make her life happy and worth living.
Communication difficulties can make a person alone and rejected from the entire community. It is important for a HSC to overcome such kind of problems. Many new technologies like IT, communication devices, trained staff and constant monitoring have helped a lot in dealing with communication problems between the individual and care provider. It is the duty of the care provider to use different verbal and non-verbal techniques with the individual to understand the needs and to provide them with the required assistance. Also, the other working staff of the organization should also contribute and help in communication with the people with special needs (Argyle, 1992).
Various interpersonal communication skills like verbal and non-verbal are implemented in order to achieve the objectives. The verbal communication skills include clear understanding and respectable communication so that it is easy to communicate between the client and the care provider. The non-verbal communication that includes the communication that is done by the use of gestures and facial expressions serves as good communication method between the two people who have language problem.
FIGURE 4: WAYS TO OVERCOME BARRIERS TO COMMUNICATION
The effective interpersonal communication skills should be developed among the staff of care providers. Proper trainings are given in order to fulfil the demands of communication skills of people with special needs. An effective communication needs analysis of behaviour of care workers and other people.
M1 identification and application of strategies to explain complex communication problems:
There are numerous forms of communications such as body language, sign language, verbal, lip reading, verbal communication and written word. In case of complex communication problems a patient can develop communication issues due to physical conditions. The physical condition may be a stroke, hearing or visual problems leading to increase the problems in communication. The complex communication problems can occur unexpectedly which results in leaving the caring person unaware and unsure about the patient and not able to communicate with them. The strategies to solve various complex communication problems are:
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An effective communication is a fundamental to maintenance of health care, especially with respect to needs of members of cultural and language minorities. Culture includes collection of information and knowledge , rules, habits, attitudes, beliefs and customs that are related to identify a group of people at a particular time. There is a culture in all the social units. There is a development of culture between two people over a particular time. They share their expressions, history, customs and rituals with each other (Moss, 2007).
FIGURE 3: INFLUENCE OF VALUES AND CULTURAL FACTORS ON COMMUNICATION
Before using any devices it is necessary to adequately examine the condition and basic diagnosis of patient. The Ethical consideration calls for the understanding of four basic guidelines. Noble practice in HSC communication within an organization is accomplished through several methods. The Act devised for Data protection is a significant contributor of legislation within the organization. Any HSC information should be safeguarded against the potential threat of intelligence theft to TP devoid any approval of the care user. Therefore this act entrust the safeguarding of information of the service users that endorses good health service practices and smooth operational functions.
The first ethical consideration necessitates taking into account four principles of Non-malfeasance, Beneficence, Autonomy and Justice for effective assistive device selection. Non-maleficence entrust safety, Principle of Beneficence ensures that there is a benefit of the device usage, Principle of Autonomy encourages the safeguarding of the individual’s right like privacy, decision making on selecting alternatives and Principle of Justice that ensures equal treatment of all individuals.
The second ethical consideration guideline acknowledges the weighing of the possible positive and negative aspects of the device/ technology to be adopted.
The Third ethical consideration should suggest the selection of technology that empowers the patient to perform task that is beyond reach at present while the fourth consideration necessitates the understanding of the fundamental need based analysis. This assist to understand if there is any need of technology, evaluate different alternatives, suggest non-technology alternatives.
This essay studied the literatures concerning qualitative as well as quantitative study on service providers as well as it transacts with the circulation of blood pressure across the body as well as the historical presence or occurrence of Health illness of the teenagers comprising of threat factors of multiple sclerosis development. Besides all parents along with their medical history were scrutinized and examined.
In a HSC the staff and the customer are in good link with each other. So a good communication process is really required between both of them. If communication process is improves there is a great scope of improvement in the care services. The daily progress and patients records are saved on the system of the organization. All the information regarding the patients can be obtained from these portals. These kinds of systems are used extensively in many care service companies to improve the communication process. Proper trainings should be imparted to the care providers in order to keep them updated with the latest technologies. Modern system of communication should be implemented in HSC homes. The care standards must be monitored regularly to improve the system in HSC organizations. The care quality commission should conduct regular audits in order to access the performance of their care providers (Schramm, 1994).
There are many other techniques that are used to support helpless people in HSC sectors. Staffs of HSC are updated time to time on the usage of these technologies with the special need people and provided knowledge to perform better and satisfy the desires of their customers. Few strategies used to support Ms G with her specific communication needs are:
This type of health promotion communicates the objective of decreasing the influence instigated by the widely spread Health illness health issues besides continuous monitoring and controlling high blood pressure (Starfield, 1998). Tertiary promotional activities related to health are directed on entities as well as their acquaintance with Health illness or those at increased health risk. Kids of parents who have an inherited Health illness suffer a high probability of developing Health illness themselves. Inherited or presence of Health illness on family upsurges the possibility of Health illness in young children. An elevated level of parent is BMI in an indicator of childhood Health illness. This result is significantly apparent through a consequence of genetics study as well as the literature supporting the implication of family health history as well as analogous lifestyle selections set up concerning families. Although through extensive literature review it is apparent that there is a genetic and the probability of occurrence in children through predisposition is feasible, however, relations of genetic as well as environmental dynamics results in the occurrence of Health illness.
Initially the health and social care must embrace the need for change and initiate linguistic competency in health and social care organizations. Then there must be a main emphasis over improving translation process and understand the consequence of poor communication with patients. The organizations dealing with health and social care must invest in encouraging communication skills by providing language professionals and researchers.
The technology that can be used should adhere that endorse nutrition as well as physical activity throughout initial phases of life along with integrating it into broad-spectrum of work and office life. Bring together further lifestyle promotional programs in both colleges and offices that impart adults and teenagers to minimize stress quotient. Integrating parents as well as family member participation in healthy way of daily life as well as inspiring complete families to share their concerns and spend time with each other for leisure and entertainment activities for entrusting healthy and full of life standard of living through-out the lifetime. Business necessarily has as a feature that offers taking up of QA procedures and undertakings to entrust safety and appropriate health environment for the safety. It advocates standard examination as well as equips the safety doctrine for growth and advancement of business processes moreover smoothing the progress of the stakeholder’s interest. It is apparent, as an integral universal tradition for Quality monitoring and assurance, all the supplier auditing is simultaneously required to entrust successful quality (World Health Organization, 1980).
Care worker (Jeff) can use the ICT software package in order to manage the data of the patients such as medical history, current medications, preventions etc. These software packages are made for managing following data:
Through the filing the Data of patient’s records such as time of admission, bills, and treatment etc using ICT software packages useful information about the patient is accessible effectively. If a patient is to be transferred into another facility or other medical organization then the valuable data of patient is transferred effectively and securely. The patient’s record must be kept secure in order to follow the legal consequences.
The advantages of health support as well as safety services are very critical for entrusting an operative health administration as well as needs contentment. These analytical tools and diagnostic tools allow keeping a routine check on the knee numbness and vision check. These analytical and diagnostic tools relate to insignificant modifications or compromises in the offering health care services and in its approach towards communication process (Katz, 1997).
The positive impact is:
From the perspective of Services Provider:
From the perspective of Services User:
To understand the need and apprehend the emotion of leading a usual life very critical for effective care as well as nursing. This emphasizes the acknowledgement of the Service User as well as community individual interactions as well as contributes in Service User for answering the apprehensive difficulties besides the prerequisite of daily assistance.
Of all potent health as well as safety concerns along with monitoring the possible occurrence of preventive and precautionary measures while entrusting occurrence identification and documentation that help out in perfect statement documentation (Jha, Perlin, Kizer & Dudley, 2003).
According to the case study Jeff must perform following legal considerations:
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There are many strategies developed by HSC in order to fulfil the requirements of the people with special needs. The government implements these strategies in order to provide assistance required by the people with special needs. It is the responsibility of HSC to use these strategies and train their staff to use them effectively. Many verbal and non-verbal techniques are used as a communication technology in these care homes. The Staff is given rigorous trainings to use them efficiently.
Argyle, M. (1992) The Psychology of Interpersonal Behaviour, Pelican. London: 3nd ed. P 167-182.
Bales, R.F. (1990) Personality and Interpersonal Behaviour, Winston, New York: 2nd ed. P234-240.
Kolb, D. (1991). Organizational Behaviour : An Experiential Approach. Prentice Hall, New Jersey: 5thed. P 134-145.
Moss, B. (2007), Communication Skills for Health and Social Care Sage Ltd, UK: ISBN 9781412922852
Rajendra P. (2009), Communication skills, Himalaya Publishing House, India: P 48-50
Schramm, W. (1994). The process and effects of communicationUniversity of Illinois Press. Urbana, 4th ed. P 3–26.
Hare, D. J., Pratt, C., Burton, M., Bromley, J., & Emerson, E. (2004). The health and social care needs of family carers supporting adults with autistic spectrum disorders. Autism, 8(4), 425-444.
Johnson, R. J., & Wolinsky, F. D. (1993). The structure of health status among older adults: disease, disability, functional limitation, and perceived health.Journal of health and social behaviour, 105-121.
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