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The main aim of the Unit 22 Impact on Human Research management Assignment is to get familiar with the practical issues which are faced by the employees and employers in different industries and organizations. Human resource management includes many practices like recruitment, selection, training, motivation, termination and many more which are not easy to handle. Different approaches of recruitment and selection will be discussed with the help of case studies and the motivation theories will also be discussed. The mechanism of termination or exit of the employs will also be discussed in the last task. These tasks will help to gain the information knowledge about the different activities which help an organisation to contribute to the success of the environment (Human Resource Management, 2015).
Human resource management can be understood as a function in an organisation which focuses on the activities related to the human capital of an organisation. Its activities initiates from the planning and recruitment of an employee to the training, motivation, direction, appraisal and cessation of the human resource. The managers are appointed in every organisation to handle these activities properly. There is another term called Personnel management which is slightly same as Human resource management but not the same. The task includes the differentiation between these two terms in detail to know the meaning, objective and other functions of both the areas (Ariss, 2012)
HRM and Personnel Management:
To explain the differences, a company has been taken which has been ranked as the best employer in UK in year 2016. Expedia is a travel company which runs its business online and it is headquartered at Washington, USA but also has its offices in various countries. Expedia adopts friendly culture at its workplaces and provides support to the management team (Anderson, 2015). The points of differences between the human Resource Management and Personnel management are given below in the table.
Points of Difference
Human Resource Management
HRM is the broader activity which focuses mostly on the management of the human resource to contribute towards the attainment of the objectives of the organisation. Expedia appoints the best managers for managing its human resources effectively so that their objectives can be met properly.
Personnel management is focussed to manage the human resource so that they can work with the satisfaction. Expedia adopts many methods which satisfies its work employees and that it why it has been ranked as number 1 employer in UK in the year 2016 (Rodionova, 2015)
HRM is a modern approach which manages people and utilizes their strength for achieving organisation’s objectives. Expedia manages and supports its employees to achieve ultimate aims and goals of the company.
PM is a traditional approach is only focuses on the satisfaction of employees.
It is a management function.
It is an administrative function
Here, payment to the employees is made on the basis of their performance. (Alturkistani, 2015). Expedia make the evaluation of performance of the employees and then decide the payment for them.
Here, the [payment to the employees are made on the basis of Job evaluation.
The main motive of HRM is to manage the human capital of the company to achieve and complete its objectives. Expedia plans, directs, motivates, train and manage the employees of the company so that its objective can be achieved.
Here, the main motive is to satisfy the employees of the company which is successfully done by Expedia by providing them proper support and friendly culture within the organisation (Ariss, 2012)
The main motive of Human Resource Management as discussed above is to manage the human capital of the organisation so that the company can accomplish its own goals and objectives. Expedia also uses several functions for achieving its objective by managing the human resources of the firm.
These functions are explained and discussed below in points:
The functions discussed above are performed by Expedia UK in order to accomplish its goals in the most appropriate way (Beardwell & Thompson, 2015).
Line managers are those who are responsible for taking the report of the subordinates and he himself have to report the higher management about the employees of the department or team.
The line managers in Expedia have following roles and responsibilities to fulfil:
Line Manger supports the employees
There are many legal laws framed to protect the rights of the human resources in the organizations.
The legal and regulatory framework which impacts the human resource management of Expedia is explained below:
This task is based on a case study in which a given organisation is going through a high staff turnover and the reason is that the people for the organisation are not selected wisely. There are vacant positions which are to be filled with the suitable candidate who are committed to perform. The candidates are selected through the telephone interview and then by a face to face interview according to the current selection process but a new HR policy has to be recommended to the given organisation so that the candidates can be selected properly who fulfils the needs of the organisation. The organisation which is recommended for the recruitment and selection process is Expedia UK (Anderson, 2015)
Human Resource planning is a very important function for getting the success in the Human Resource Management of the organisation. This process is used to assess the current and future needs of the organisation in terms of human resource and it also helps in doing the marketing strategic planning for the organisation. Expedia also plans for the human resources for its better performance.
The reasons for the Human Resource planning taken by Expedia are:
Therefore human Resource Planning is essential for Expedia and for every organisation.
Human Resource Planning is a process which is completed in steps. The following steps are followed by Expedia to do Human Resource Planning for better management of staff and work: Review
The supply of HR is matched with the demand. There can be two results:
Human Resource Planning Process
This task covers the comparison between the given organisation in the case study and Expedia which is among the best employers of UK. In the given organisation, the recruitment and selection process has been given in which the candidates are called first so that maximum candidates can appear for the interviews.
At first, the candidates are allowed for the telephonic interviews in the given organisation and then those who get selected are allowed to appear for the face to face interviews. The questions which are asked in the face to face interview are about the life goals of the candidates, main motivation to apply for this role, what they want to be in life and about the past experiences in jobs. The candidates who pass the face to face interview are asked to pass a psychometric test with an aptitude assessment. This process is ineffective for the organisation and not able to select a proper and effective human resource team which is loyal to the company and give their best efforts for best productivity. The resources are called through advertisements in newspapers and online advertisements (Massey.ac.in, 2015)
On the other hand, Expedia is proved to be no. 1 for the best employer in UK as voted by the employees (Rodionova, 2015). Expedia follows a very fair recruitment system without any inequality or discrimination. Expedia mainly recruits from campuses which provides them with fresh talents and new blood which is excited to perform their best. Expedia normally takes an online test and then those who pass the test are allowed for the interview rounds. Three interview rounds are conducted where there is no elimination in between. All the candidates are given equal chance to prove themselves. The best candidate from the interview is selected for the company. By following this way, a candidate is tested on all grounds and it helps in improving the future performance of the company (Dessler, 2015).
Both the organizations are selecting the candidates for fulfilling the requirement but the process followed at Expedia is more suitable and effective because it follows a very fair process where every candidate is given equal chance and they can prove them in every round of interview whereas in the given organisation, the candidates are eliminated at each round of interview which can also eliminate a candidate who is actually good but is not able to perform in a dingle round due to pressure or any other factor (Dessler, 2015).
Also, Expedia is focusing on the selection through campuses which brings in fresh talents which can be effective for the future plans of the company as young talents are more comfortable with technology and Expedia is an online business which needs people who are comfortable with technological processes whereas the given organisation is calling candidates through advertisements (newspaper & online) which brings lot of people but most of them are not even eligible for the position. (Anderson, 2015)
This task is regarding the motivational theories which help in rewarding the employees for their better performances. The task is done on the basis of given case study which is about Virgin Media which is a part of Liberty Global Plc and is a service provider of bale wires, mobile phone and home services. The questions below are solved keeping in mind the case study given.
Motivational theories can be defined as a concept which shows that how the employees in the organisation are motivated. These theories help in increasing the efficiency of the employees by motivating them and could increase the sales of the company which is both beneficial for employees and for the company. Rewards are something which is given to someone to recognize the good work done by him/her.
Motivation is when the employee morale is boosted so that he is encouraged to work more and more effectively. The case study is about Virgin media where a link between motivational theory and reward has to be assessed. There is a link, if an employee is motivated, he will be rewarded because the work done by him/ her will be of high quality and vice versa when the employee is de motivated (Pinder, 2008).
There are different motivational theories which are founded by different people to show how the employees can be motivated to work more effectively for the company. Two motivational theories are discussed below to show the link between the theories and rewards.
Theory of Maslow Hierarchy of needs:
The theory of Abraham Maslow was propounded in the year 1943 and this theory is formed in five steps where an employee goes through all the five levels step by step to get motivated. The first level is of Physiological needs where the employee fulfills his basis needs like food, water and shelter. The next stage is of safety needs where a person fulfills his need of safety and security and comes out of danger. When this level is satisfied then the person fulfills his belongingness needs which are the third level of needs. After this level, esteem needs are aroused where an individual wants to achieve recognition in the society and in the last stage, self actualization needs occurs where one needs to realize its own potential to achieve this level. The stages are clearly sown in the below image which clears the theory (Burton, 2012)
Maslow Hierarchy of needs
Herzberg’s theory of motivation:
The theory was formed in the year 1959 and this theory includes two main factors- the hygiene factors and the motivators. The theory states that hygiene factors are those which are used to avoid dissatisfaction and motivators are those which boost the morale of the employees. The motivators and hygiene factors are shown in the below image (Burton, 2012)
Herzberg’s Motivational theory
Virgin media helps its employees by motivating them by the rewards and recognition. It provides training and development programs so that the workers can develop themselves and they can contribute to the success of the company. It provides god pay to its employees which is an attempt to reduce dissatisfaction and provide career advancement options so that employee can be motivated (Pinder, 2008)
Job evaluation is a term when the value of the job is determined by comparing it with other jobs in the organisation. It includes determining the structures of the salaries and the position and requirements of the job. Job Evaluation is a full fledged process which includes Job analysis, Job rating, the allocation money and finally determining the classification of job according to their pay scales.
Virgin media is one such organisation which determines the pay structures by considering the following factors:
These factors are used by Virgin media to determine pay structures in the company (Sundar, 2013)
The reward systems can be used to attract, retain and motivate the employees in the organisations. The reward systems have to be effective in today’s business environment to be at a competitive edge in the industry.
Virgin media’s reward systems and their effectiveness are discussed in the following points:
It is clear that the employees get benefitted when the company pays attention to their growth and development. In return, the company gets quality work and good amount of profits. The productivity of the company will increase and it will be able to compete in the market on the basis of its quality given by efficient employees. By adopting the above acuities, company can attract, retain and motivate the employees to work in the company and provide the best efforts they can give
Monitoring the employee performance is necessary to determine which employee is working according to the company’s requirements and who is not following the requirements. Virgin media monitors the performance of the employees by using several methods which are examined below:
By monitoring the performance of employees, Virgin media improves over its weaknesses and take corrective actions as soon as possible.
This task involves the discussion about different mechanisms by which the employee can be terminated or leave the organisation. The reasons of the cessation are discussed and the influence of the legal framework will be discussed. All these points will be discussed by referring a case of The Chicken Master which is a small restaurant and owned by Bob Jones (Human Resource Management, 2015).
Faisal hired by Bob Jones for his small restaurant, The Chicken Master. Faisal was terminated by Bob after some time because of many reasons. The first one was that he was using the machines of the office for his personal use which was not permitted according to the rue book given to the employees. Secondly, he was involved in unethical activities which could have destroyed the reputation of the restaurant. Bob terminated him, which means he has to end his term of employment on the orders of the employer.
The employee has to end its term of employment by the following ways:
There are many reasons for cessation of employment which are given in the following points:
The exit procedures in the company are used to terminate the employees because of any of the reasons stated above. There are many steps which have to be followed while terminating the employee. These procedures are different in different organisations. The employee exit procedures used by The Chicken Master is explained below:
The legal and regulatory framework has been designed for handling the employment cessation. There are many rules and laws which are designed to safeguard the rights of the employees. Faisal in the given case has performed some of the activities which led to the termination of his employment and this it eh genuine reason for his termination. Faisal responded to his firing and filed a case in the employment tribunal that he has been discriminated in the company by Bob as Bob hired a female employee at his place (Beardwell & Thompson, 2015)
There are forums and tribunals which gives powers to the employees to gift against the wrong behaviour done with them. Bob has to be careful and to accumulate the proofs against Faisal to prove him wrong because according to the laws (Sex Discrimination Act, 1975), no employee can be unequally treated and cannot be terminated on the basis of discrimination which can be done on the basis of caste, colour, sex or religion. If Faisal’s claim is proven to be true then Bob will have no choice but to reappoint Faisal at his place again (Beardwell & Thompson, 2015).
It can be concluded that Human Resource Management is a very broad topic which is more or less similar to the Personnel management but is a modern transformation of Personnel management. Different cases are discussed in which the recruitment and section processes, motivational theories and the termination procedures are been discussed. It has been observed that the company has to put many efforts to keep its employees happy and satisfied in order to get better performance from their side and to reach the expected level in the competitive industry. Human Resource Management is a very broad term which includes lots of topics which can be studied for better management of human resources in the organisation so that the objectives of the organisation can be achieved.
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