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One of the best asset of any company is the human resource. Organisations all over the globe recognise the importance of training and developments of their staff as meanings of staying on the market that becomes more and more competitive . The management of human resource is that vital function within a company focused on increasing the employees performance in service with the employers goals.
Personnel Management is an important role for a company. Even it is small scale retail business or a large scale business. The differences between the personnel management in small retail between the human resource management at Harrods based on Organisations protocols and characteristics. A Personnel Manager who manages a few employees in a small retail organisations and have a less responsibilities but it will differ when he works a large scale organisation like Harrods.
Differences between PM in small retail organisations and HR management at Harrods:
Human Resource Management is a very important department that helps achieving the targets of the company. As soon as Harrods have been taken over by the Qatar Holdings the main purpose of the HR department was to focus in reducing the employee turnover due to the fact that studies have shown that is more cost effective to retain an employee rather than hire new ones. This means that the process of selecting, recruiting, training, developing would be unnecessary input on the employee if he decides to go ,after working one year, at a different company.
This is a problem that need solving by the human resource management team. The method they have chosen to apply is that one of a growing career graph within the organisation. This means that the employee don't have to look somewhere else for a higher position and he can know what path to follow for the promotion desired.
By continuous training at the workplace the company manages to keep the employees satisfied with their jobs .Due to the fact that in Harrods is followed a principle of democratic leadership employees ideas are taken in consideration, like this making them feel that their ideas count and giving them the feeling that they are part of a team.
In Harrods the HR department ,by continuous training and development, manage to help the employees achieving their targets therefore making them more productive. Having more efficient workers Harrods purposes are more easy to achieve as well.
The managers who managing a team or individual employees are known as Line Managers. They will report to their higher level management about the performance and activities of a team or employees.
The role of line managers in the Human Resource department at Harrods is very important because the employees or a team performance affects the business development. Therefore the Line manager must have a Leadership quality to manage his team or employees.
There were different roles and responsibilities for the Line Manager. He will act as a bridge between the higher level management and the employees. Line Manager will support for the employees or for a team from his end and guide the work.
Their responsibilities are typically classified as,
Line Managers have a knowledge as how to deal with the employees and clients and how to maintain a good relationship with them. The line managers will find the weakness and strength of the employees. Through that analysis he will offer training to the employees who need to develop the skills. By this, the employee will get strong knowledge on that.
As a higher management line managers have a responsibility to Human Resource Management Distinction Copy the information about the performance of the employees. Find the needs to improve the level of sales, customer satisfaction.
The impact oflegaland regulatory framework on Harrods Human Resource Management :
The legal and regulatory framework is a legislation that regards all sorts of issues like discrimination, conditions for working, legal age of a employee. At Harrods the human resource department have all they procedure and protocols according to the regulatory framework , fact that helps maintaining a good relationship between employers and employees.
At Harrods HRM policies are respecting the legal and regulatory framework and reason for this is that Harrods is a company that aims at the development of their employees in safe protective ,free of discrimination, environment. HR at Harrods make sure their employees have knowledge of all their rights as workers.
Legal and regulatory framework also make sure the employees have the right privacy, right that cannot be compromised until the employer have proof against. All the protocols from the legal and regulatory framework are adopted by the human recourse management team at Harrods considering their culture of work.( http://www.enae.es/en/content/legal-framework-human-resource-management . Last accessed 21st July,2014)
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A definition for motivation is encouraging the peoples for every activities which makes them to move forward as easily. The same thing applies in companies all over the world that wish to increase their productivity levels. Managers know that motivation is the best way to encourage the employees to produce a higher quality work.Motivation is a tool that works for both fronts, it is good for the employees because they receive certain incentives and it is good for the company because the level of productivity and quality of work is raised. In Harrods the employees are motivated by receiving gifts or money each time they exceed their target sales and by maintaining a good quality service(usually known through surveys amongst customers ).Another way of motivation is a that applies in Harrods as well is the good working relationship that is built between the employees and managers. This leads to a feeling of trust thus making the employee wanting to work better.(http://prezi.com/cqnizuobeibp/assess-the-link-between-motivational-theory-and-reward/ . Last accessed 21st July,2014)
The management of Harrods evaluate the jobs compared with the relative value of jobs within a market. The steps that are a part of this process are:
The way the company decides to pay their new hires is usually placed within the first quartile of the salary range put up but sometimes is goes up so it can accommodate special recruiting needs. Like this the company can be sure of having the best candidates fitting its jobs. The salary rise usually occurs over time and depends on two factors: employees performance and the salary budget. There is a change in the salary when is a promotion or when is an adjustment to maintain equality.
The rewards systems is very important in Harrods and it can be considered one of the best tools though which the company maximise the input of their employees. Rewards don't necessarily have to be of a financial value, it can take other shapes as well.The rewards is considered to be so important because through it more perspectives of company are achieved: company becomes more competitive on a market, employees turnover is reduced thus retaining key employees.Having a good understanding of this process the company helps the employee improving and gaining skills that are necessary in the line of work for Harrods thus increasing the employees fidelity towards the workplace.
Another positive effect for Harrods using its reward system is the fact that it makes less difficult the recruiting process. The experience of reward of the present staff members are a good tool for attracting new employees.
From what is mentioned above we understand that the right rewards system is vital for a company like Harrods in their path towards success.
For every company is very important to have a good system though which it can monitor the employees performance. The managers from Harrods have different methods to do it and there can be as followed:
When a manager working for Harrods have to deal with the facts to tackle the terminating someone's from the contract.
There are various reasons which are tends this to happen :
A employee who not followed the policies of Harrods may lose his role from the Harrods and he can't retrieve his job once he exit due to his activities against the Policies of the Organisations.
The types of employment exit procedures that are used by Harrods are:
Spec savers is a company that follow similar employment exit procedures. But this company only provide the pay as settlement while employee exit according to the service in the company.
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Cessation of employment is a process in which an employee's contract can be terminated on the grounds of inadequate performance, absenteeism, unacceptable behaviour etc. In a contract between Harrods and its employees there are clauses in which are stated the various reason for which an employment can be terminated. The legal and regulatory framework exist so it can protect the right of employees. Harrods cannot terminate the contract of an employee on the grounds of a reason that is not stipulated in the contract that was made between them. The importance of legal and regulatory framework is underlined by the employee's relation with the common law .Therefore, termination of employee's contract on ground of false acquisition is not allowed.
Glassdoor. (2008). Small Vs. Large Companies: Ten Differences Between Working For The Two. Available: http://www.glassdoor.com/blog/small-large-companies-ten-differences-working/. Last accessed 21st July,2014
ENAE. (2011). Legal Framework for Human Resource Management.Available: http://www.enae.es/en/content/legal-framework-human-resource-management . Last accessed 21st July,2014
Hearst Newspapers, LLC. (2014). 10 Reasons HR Is Important to an Organization. Available: http://smallbusiness.chron.com/10-reasons-hr-important-organization-22424.html . Last accessed 21st July,2014
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