Delivery in day(s): 5
Diploma in Business
Unit Number and Title
Unit 23 Employability Skills
Employability skills are the ability of individual to survive in the defined area. The individual has various responsibilities to manage the personal and institutional needs and manage the self learning for the development. The study depicts the personal responsibility and able to develop in the institution. The unit 23 employability skills copy assignment will provide the recommendations for the objectives by the students for development of employability skills. As a student, I will manage the good relation with the teachers that will help me for self development. The report depicts the motivational theories for the self development and describes their effectiveness after implementation. The further study explains that how to develop the personal and interpersonal skills in the organization and it will explain that how do formal communication with the colleagues to invite them for the dinner or lunch. The report throws light on the time management strategies and describes the theories for the group development. The study implicates the solutions for the problems faced by the group members as leader what are the solutions to eradicate the problem. The report design the fish bone diagram to solve the problem and provide the recommendations for the strategy in order to solve the problem in the defined case.
Being a student, I have lots of responsibilities in order to achieve my own set objective. The duties assist me to attain the opportunities and improve my skills in effective way. The responsibilities are to score good marks in the exams and develop the skills with optimum utilization of human resources. I have the responsibility to follow the rules and regulations of my institute in order to maintain the decorum of the college. My foremost duty is to follow the instruction of the guide. Following are the own responsibilities in order to achieve the objective:
SMART objectives to be achieved in defined tenure:
Motivational techniques assists individual to improve the services in order to achieve the objective on time. Motivational theories facilitate the individual to take the initiative in classroom activities and provide the opportunity to build the positive image in front of the subordinates. Motivational approaches develop the communication skills of the individual and allot the self initiative skill in the student. A student can feel motivated with the monetary and non monetary approaches. Monetary approaches includes rebate in fees, scholarships etc where as non monetary approach includes performance appraisal in class, prize etc. Following are the motivational techniques I have learned in class:
In addition to this, all the theories plays vital role for the achievement of my objectives. As a student monetary and non-monetary benefits keep me motivated towards my objectives.
As per the above objectives, I have adopted various techniques to measure the effectiveness of the objectives. To monitor the effectiveness I have implemented various tools like class room learning, training, communication skill classes etc. This all techniques facilitate me to easily adopt the new working culture and improve the communication skills. Following are the techniques to measure the effectiveness of the objectives:
For improvement student should concentrate in the class room teaching and ask the queries from the teachers. Individual should take the initiative in the class room teaching which boast the morale and indirectly help him to achieve the set objectives. The student should explore the online platforms to expand the knowledge. Through internet platforms student will be able to gain the knowledge and will be able to implement for the achievement of the above objectives. Student should asses the exterior environment to observe the techniques of the other and learn the techniques for better output. Student should learn the leadership qualities in order to handle the team. He should learn the qualities to coordinate with the peers in order to achieve the objectives by team working (Broadbent, 2013). Following are the ways to improve the performance for achievement of objectives:
Table 1: Email for ex-employee
Subject: Invitation for meal
It is being nice to writing you about the experience at workplace as I am glad to have your support but now I am missing the advice of you to complete the tasks and maintain the quality in operation at work. In order to meet you I am inviting for meal at my home on coming Sunday where we will share our experience and I will look for your support as a sounding board for my new venture. The organization is offering residential care services for people who have learning disability and taking initiative for encoring the conditions of people who are suffering from the disease.
Hope you will take invitation in positive manner and join me at home for meal and offer the direction for meeting the professional objectives.
Table 2: Memo for team members
OASIS HOUSING ASSOCIATION
To: Team Executive
From: Chief executive
Subject: Planning the activities
The Oasis housing association is going to serve the people who are suffering from the learning disabilities and looking for the positive contribution from the staff members. For that reasons a meeting is going to be conducted shortly in which discussion over the issues and elements for planning of care services and allocation of role and responsibility for individual would be done. In addition to this, team members are requested to come up with the suggestion for outlining the proposal for developing and executing the plan for offering the standard care services to people according to needs and requirements. The main agenda for the meeting would be form a partnership with housing association.
Table 3: Formal letter
Oasis housing association
22 July 2016
Mr. James Oswald
We are going to offer the care services to people who have learning disability and looking for support of residential care services to encourage the health standard and improve the knowledge about the own health requirements. For the purpose our organization has decided to conduct a meeting for discussing the formation of partnership to convert the two organizations into one unit that will help to manage the services and proper utilization of resources which will support to meet the organizational objectives. Moreover, the meeting will analyze the issues that will hamper the effectiveness of services due to partnership and allocation of role and responsibility to individual. Hope you will join the meeting which is scheduled on 1st August 2016, 10 am at Oasis housing association.
Health care services are matter of time as the services availability on time is more essential for organization and patients to overcome the impact of issues on individual and groups. According to given scenario, third sector health care organization is offering the care services at traditional large unit based residential care services for people with learning disabilities. This organization is looking for developing the partnership with housing association to provide high quality services to patients (Chase.et.al.2013). For that objective, organization could use the following time management strategy and theory to maintain the effectiveness in services:
Pickle jars theory: For time management, the care housing association could use this theory. According to this theory, it’s up to individual and groups how they want to complete the task. The pickle jar time management is seen to be easiest method for the purpose of understanding, the most important here is to identify that which thing are business rocks, pebbles and water. It is important to draw attention towards important aspect by considering the impact that can be laid down by the aspect.
Bruce Tuckman designs this theory to develop the effective work. The theory establishes the effective team work policy in the organization by which the tasks are achieved on time. The Tuckman’s theory is classified in four stages Forming, Storming, Norming and performing.
Hackman develop this theory for the improvement of team members and manage the team members by proper guidance (Bradley.et.al.2013). Richard Hackman emphasized on to satisfy the internal and external needs of the employees and develop the capabilities to perform better in future. The members should be satisfied with their job. Hackman develop the five factors are as follows:
As per the case team has to solve the problem that is related to the residential home care. In the case it is mentioned that person has the rigid kind of behaviour that she cannot make the friends easily and did not focus on her work. Lucy is the patient she needs the training for her aggressive and disruptive behaviour. She always wants to be the centre of attraction when she enters into the room (Cohen and Lotan, 2014). Sometimes she become over excited staff member will be able to handle Lucy due to communication gap between patient and care taker. Care taker should identify the problems of the patients and find the best alternative to solve the problem. For effective treatment care taker must need the proper training and special skills to treat the patients like Lucy. The main problem they are facing is to identify the emotional needs of the Lucy in order to evaluate the best solution for the problems of the patients. For effective alternative management should provide training sessions to the staff member in order to provide best treatment to the patients like Lucy. Management should develop the strategy to treat the patients like Lucy by which they cannot misbehave in the campus and maintain the decorum of the hospital. Following are the steps for the strategy
This strategy will develop the skills of the staff members and care taker will treat the patients in the best way. Periodic training will develop the skills of the employees and eradicate the unnecessary burden on the care taker and make the care taker able to solve the problems of the patients (Yazdani and Tavakkoli, 2012). The strategy removes the communication gap between the patients and care taker by which patients clearly defines their problems and staff member will be able to provide effective solution for the problem.
Fish bone diagram is the effective tool to solve the problem and allows the leader to recognize the problem by corrective action. It is a simple analysis tool that helps the leader for brain storming issues and identifies causes for the particular problem. The prime function of fish bone diagram is to identify the causes of the problem and then eradicate the sources of the issue. It enables the team to focus on the problem not on the sources of the problem. Following are the steps that implement the fish diagram easily:
Figure 1: Fish Bone Diagram
For better result manager should develop the positive environment by which staff members give their best for the treatment of the patients. For better output periodic training should be provided to the members by which more and more output could be generated. A better working atmosphere will develop the good relation between patient and home care institutions. A leader should identify the personal and professional needs of the staff members by which they feel motivated to serve quality services to the patients. Team leader should motivate the group members through performance appraisal, monetary and non-monetary benefits (Susskind and Ali, 2014). Leader should develop the skills of the workers by which they indentify the emotional needs of the patients. As per the case workers will not be able to recognize the problem of Lucy by which all the members are patients are facing the problem by the behaviour of the Lucy. In order to come up with the problems leader should provide technical assistance to the team members by which team members would be able to identify the problems of the patients.
The study explains the personal responsibilities of the student in the institution and binds him to follow the instruction of the tutor. The report explains the ability of the student and establishes the direct and indirect relationship with the other in the institution. In the further part the report the depicts the motivational theories followed by the student in order to motivate himself and set the smart objectives to in order to achieve them in the current semester. The study also identifies the effectiveness of the objectives to identify the progress of the objectives. The report provides the recommendations to improve the performance of the student by attending the seminars, class room teaching, internet etc. In the further study there is a situation in which a chief executive sends mail to the ex-colleague to invite her for meal and explain her that I will use her as a sounding board for the new business. The next part explains that chief executive write the memo to the staff to define the agenda for the staff meeting. The further report depicts the Tuckman’s theory for the group development and Huckman’s five factor model to improve the performance of the team. The further study defines the solution of the problem and designs the appropriate business strategy for the problem.
Books and journals
Austin, G.A., 2013. NURSING STUDENTS AND TUCKMAN’S THEORY: BUILDING COMMUNITY USING COHORT DEVELOPMENT (Doctoral dissertation, University of Central Florida Orlando, Florida).
Bachmann, C., Abramovitch, H., Barbu, C.G., Cavaco, A.M., Elorza, R.D., Haak, R., Loureiro, E., Ratajska, A., Silverman, J., Winterburn, S. and Rosenbaum, M., 2013. A European consensus on learning objectives for a core communication curriculum in health care professions. Patient education and counseling, 93(1), pp.18-26.
Bradley, B.H., Klotz, A.C., Postlethwaite, B.E. and Brown, K.G., 2013. Ready to rumble: How team personality composition and task conflict interact to improve performance. Journal of Applied Psychology, 98(2), p.385.
Broadbent, D.E., 2013. Perception and communication. Elsevier.
Brown, D.C. and Chandrasekaran, B., 2014. Design problem solving: knowledge structures and control strategies. Morgan Kaufmann.
Castells, M., 2013. Communication power. OUP Oxford.
Chase, J.A.D., Topp, R., Smith, C.E., Cohen, M.Z., Fahrenwald, N., Zerwic, J.J., Benefield, L.E., Anderson, C.M. and Conn, V.S., 2013. Time management strategies for research productivity. Western Journal of Nursing Research, 35(2), pp.155-176.
Cohen, E.G. and Lotan, R.A., 2014. Designing Groupwork: Strategies for the Heterogeneous Classroom Third Edition. Teachers College Press.
De Hoogh, A.H., Greer, L.L. and Den Hartog, D.N., 2015. Diabolical dictators or capable commanders? An investigation of the differential effects of autocratic leadership on team performance. The Leadership Quarterly, 26(5), pp.687-701.
Goriwondo, W.M., 2013. Problem solving and its impact on Productivity.
Imrie, B.W., Cox, K., Imrie, B.W., Miller, A. and Miller, A., 2014. Student assessment in higher education: a handbook for assessing performance. Routledge.
Latino, R.J., Latino, K.C. and Latino, M.A., 2016. Root cause analysis: improving performance for bottom-line results. CRC press.