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Understanding the importance of human working in the organisation report is generated in concentration with Human resource management so as to provide the information related with the organisation and the people working at workplace. This Unit 18 Human Resource Management for Service Industry Assignment will include various roles and responsibilities of the human resource management which it has to follow at the workplace. Information regarding various legislations related with human rights and legislation related with dismissal of the employees will be discussed in this report. Functions of the human resource management will help in evaluating the necessity of it in the organisation. This report will provide the direction to the organisation to make effective set of decisions regarding employees working in it and various aspects that will help the employees to perform better and help the organisation in attaining its targeted objectives.
Every HR consultant should have the information regarding the difference between personnel management and Human resource management. These are some of the aspects which are bit confusing but individual working in an organisation like Samsung should have effective knowledge of these two aspects. Therefore there are several differences between human resource management and personal management which will help in providing information regarding the fact that which type of management is best suited for Samsung:
Human Resource Management
Work of the people processing at the workplace is taken under consideration by the organisation.
Focus of the organisation remains on the employees working at the workplace.
Targets provided to the employees are the main focus of the organisation.
In this people working in the organisation are looked as the assets of the company and are treated accordingly (Bal, et. al., 2015).
Reactive approach is used by the organisation in personal management
Proactive approach is used by the management in human resource management.
Less power is shared by personal management at workplace.
Have full control over the people working in organisation.
Control system in personal management is controlled by external parties (Martin, 2010).
Internal authorities handle every situation of the organisation.
This type of management system is found in beurocratic, mechanised and centralised organisation.
Developed and organic organisations use human resource management.
Company rely less upon the employees working at workplace
Company rely more upon the employees working at workplace.
Professionals play a lead role.
Line manager is a link between the upper level management and employees working at workplace
For Example: Manufacturing unit of Apple has the personnel management system in which play by rules is followed. There are certain predetermined rules and regulations provided to the workers which are necessary to be followed by them, any breach in the rules and regulations leads to the punishment which could affect the working of an individual.
For Example: On the other hand operations department of Apple have human resource management in which more importance is given to the employees working on the operations and are being provided training so that they could refine their skills and could manage the work in en effective manner.
Understanding both the aspects it was analysed that Apple uses Human resource management system. It takes care of the employees working at the workplace and ensures that they should work effectively. Human resource management of Apple believe that making the employees comfortable at the workplace will help in increasing the productivity rather than overburdening the people working at the workplace. Apple focuses upon its employees rather than their targets that they are achieving or on the work they are doing (Martin, 2010).
There are various functions of human resource management that are followed by Samsung so as to ensure that the decorum of the organisation could be maintained. Therefore, certain functions that are followed by the human resource management of Samsung are:
Line manager is a link between the people working in the organisation and the management of the organisation. Line manager remains in touch with the employees working in the organisation and make sure that they should work effectively. Line manager focuses on the issues and needs and wants of the employees working at workplace and try to resolve the issues and fulfil the needs and wants of the people. There are several roles and responsibilities of line manager that are provided by Samsung. They are:
Organisation has to follow various legal rules and regulation provided by the legislation. Following all the legal and regulatory framework help in the smooth functioning of workplace therefore, Samsung will have to ensure that every employee working in the organisation should have the knowledge of various legal and regulatory frameworks so that decorum of the organisation can be managed:
According to Employee Right Act 1996, it is necessary that rights of the people working at the workplace should be taken care of (Chan, 2012). Employees working in Samsung has right to get remunerated and get paid according to their skills and abilities. Samsung should ensure that the skilled employees should get hired rather than hiring the employees on the basis of race, religion, culture, gender and disability. According to Equal Pay Act, all the employees working in the organisation at same position having same abilities should get paid equally. It is necessary that no discrimination should be done on the workplace regarding the pay of the employees (Saini, 2013). According to Data Protection Act, it is necessary that the personal information of the employees and customers attached with the organisation should not be shared by any one. Information of the employees should be kept protected and access to only authorised person should be provided by Samsung.
Human resource planning is an important aspect for the organisation. Human resource management of the organisation should ensure that the planning of human resource should be done. Various benefits that will be availed by human resource planning are:
Stages involve in human resource planning are as follows:
Samsung has a traditional process of recruiting and selecting the people at workplace. Current recruitment and selection process of Samsung is:
On the other hand competitor of Samsung, Apple uses a bit tough recruitment and selection method so as to hire the candidates applying to work in it:
Certain changes are required in the current selection process of Samsung so as to ensure that right people can get hired at the workplace and staff turnover could get reduced which could help in organisational growth.
With the above discussion regarding the current recruitment and selection process there are certain set of aspects that came into existence regarding the effectiveness of the recruitment and selection process? With the help of this discussion it will be evaluated that how effective is the recruitment and selection process of Samsung and Apple (Saini, 2013). It could be evaluated that recruitment and selection of Samsung requires improvement as there were certain aspects that are required to be modified so that effective set of talent could get hired at the workplace (Bing, 2009). Apple is the organisation which is using effective recruitment and selection techniques and it seems that the steps that are taken by the organisation will help in recruiting the best talent available in the market.
Apple has the process of gaining detailed knowledge regarding the people who are to be hired at the workplace. Apple prefers to bring the quality people to the workplace so that they can manage the work in a better and effective manner. On the other hand it is being evaluated that people in Samsung are judged on the basis of telephonic interview. It is not a way of judging the people, possibilities of wrong decision increases in such situation (Miles, et. al., 2010). To reduce staff turnover ratio it is necessary that Human Resource Management of Samsung should provide appraisals to the employees working in the organisation. Management of Samsung should adopt the strategies which could help the staff members to remain motivated and enjoy the working environment. Keeping the employees happy is the key for effective and quality production at the workplace. Hence, it is necessary that Samsung should try that its employees should remain happy and do not prefer to leave the job.
Motivational theories and rewards systems in the organisation are somewhere interrelated with each other. Implementing the changes at workplace somewhere becomes hard for the organisation to manage. Therefore, somewhere it becomes necessary for Samsung to motivate the employees working in it and to motivate them it becomes necessary to provide rewards and recognition to them. For better understanding with the fact it is necessary to understand Maslow’s theory of motivation:
According to the theory of Maslow’s people working in the organisation have one reason to work over there. That reason is the needs of the people. People works in the organisation so as to fulfil their needs and wants and after fulfilling every need they get motivated to fulfil another need. Maslow has divided the need of people in a hierarchy which helps in developing the understanding how people get motivated after fulfilling the needs and what are the required needs that are to be fulfilled by the organisation so that they can remain motivated and work effectively (Aquinas, 2009). Below is the diagram that will help in understanding with the hierarchy of needs that employees working in the organisation have which help them in remaining motivated at the workplace.
Organisation has the responsibility to fulfil the needs of the people working for it. Providing rewards to the people will help Virgin Media to motivate the employees working in it. Human resource management of Virgin Media will have to ensure that after attaining each stage it should provide reward to the employee so that they can get motivated to work more hard and can work on the verge of attaining another needs. This process will keep on moving and will help Virgin Media in attaining success in the market (Aquinas, 2009).
Job evaluation helps the organisation in decision making process. With the help of job evaluation requirement of people on the job can be analysed by the organisation with the effect of which Virgin Media will be able to make decision of how much people are to be hired at the workplace. Process of job evaluation is as follows:
Reward system is an effective way of motivating the employees working in the organisation. Providing rewards to the people working i9n the organisation helps in bringing the healthy environment to the organisation. Rewards system at the workplace helps in attracting the talents. Virgin Media have a tendency to provide the rewards to the best employee of the organisation in which each and every activity of the employee is evaluated, therefore to get recognised and appraised at the workplace people working in the organisation prefer to participate in all the activities. This helps in attracting the talent towards the organisation. Retention can be provided with the help of the reward system that is being used by the organisation. To gets rewarded employees of the organisation prefer to provide quality in the work which ensures employee retention (Ali, et. al., 2015). Reward system of the organisation also helps in motivating the employees working in it. Virgin Media provide rewards to the effective performers which help in motivating the employees with the effect of which employees of the organisation prefer to work more effectively and helps the organisation in attaining its objectives.
To monitor the performance of the employees there are various methods that are adopted by Virgin Media those methods are:
360 degree method could also be used by Virgin Media so as to evaluate the performance of the employee working at workplace (Ali, et. al., 2015). In this method of performance of employee is evaluated by taking the responses of all the people working with particular employee and decisions are made on the basis of it.
According to legislation it is necessary that the employer should give an appropriate reason before terminating the employee. An employer cannot terminate the employee without any valid and authenticated reason. Faisal has violated the policies of the organisation because of which employer of Faisal has terminated him. Faisal was not performing the duties on the job and another reason was that he was running his own business by unethical ways which included the using of equipments of Bob. In this violation of all the laws and regulations was done by Faisal. In company hours he was running his own business due to which he was neglecting his formal duties which was against the law. Therefore, Bob has right to terminate Faisal fir his unethical behaviour at the workplace (Bal, et. al., 2015). This type of cases is the cases in which employees can be terminated by giving the termination letter by the employer mentioning the reason behind the termination of an employee. Reason for the cessation of the employee in this case was indulging in the unethical practices of using the assets of the organisation for personal use. Negligence of the duty was shown by Faisal at the workplace as he was not doing his part of work at the workplace and was indulged in the practices of his personal business in the office hours.
Every organisation has an employment termination process following which can help in easy exit of the employee from the workplace without breaching any law or legislation of the workplace. In the same manner Chicken Master has an employment exit process which helps the employees to resign from the job in easy way. Employment exit process of Chicken Master is:
On the other hand Samsung uses different employment exit procedure. In Samsung employee do not have to inform the manager. There is a link on the site of Samsung for the employees on which E-Exit is given. Employee has to click on that button and have to fill up certain detail. After that manager provides the approval and employee has to serve for one month as a notice period after which he can leave the organisation. In case of termination cap letter is issued to the employee by the manager and compliance team and after repeating the mistake employee could be terminated from the workplace.
It is a responsibility of the employer to follow all the rules and regulations related with cassation of the employee. Various legal and regulatory frameworks on employment cessation arrangements with Chicken Master are:
With the help of various aspects presented in the Unit 18 Human Resource Management for Service Industry Assignment it could be concluded that human resource management of the organisation makes the process easy. Organisation should ensure that it should have an effective human resource management which can manage the human resource working at the workplace. It can be evaluated that human resource management of the organisation reduce all the employee related issues from the organisation and ensures that the work of the organisation does not get hamper. It can also be concluded that for an organisation human resource management also works as the legal advisor which ensures that any kind of wrongful or unlawful activity should be avoided by the organisation and smooth functioning of the workplace could be maintained.
Ali, M., Metz, I. & Kulik, C.T. 2015, "Retaining a diverse workforce: the impact of gender?focused human resource management", Human Resource Management Journal, vol. 25, no. 4, pp. 580-599.
Aquinas (2009), Human Resource Management,Vikas Publishing House Pvt Ltd.
Bal, P.M. & De Lange, A.H. 2015, "From flexibility human resource management to employee engagement and perceived job performance across the lifespan: A multisampling study", Journal of Occupational and Organizational Psychology, vol. 88, no. 1, pp. 126-154.
Bing, J. (2009), Linking Research and Practice in Human Resources Development, Advances in Developing Human Resources, vol.11no.4, pp.417-419.
Chan, S.C.H. & Mak, W. 2012, "High performance human resource practices and organizational performance: The mediating role of occupational safety and health", Journal of Chinese Human Resources Management, vol. 3, no. 2, pp. 136-150.
Jarvis, R. & Rigby, M. 2012, "The provision of human resources and employment advice to small and medium-sized enterprises: The role of small and medium-sized practices of accountants", International Small Business Journal, vol. 30, no. 8, pp. 944-956.
Martin (2010),Key Concepts in Human Resource Management, SAGE
Miles, A., Fleming, M. & McKinney, A.P. 2010, "Retaliation: legal ramifications and practical implications of discriminatory acts in the workplace", Equality, Diversity and Inclusion: An International Journal, vol. 29, no. 7, pp. 694-710
Powell, T. (2014), Strategic management and the person, Strategic Organization, vol.12 no. 3, pp.200-207
Saini, D.S. 2013, "Human Resource Management", Vision: The Journal of Business Perspective, vol. 17, no. 1, pp. 98-98.
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