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Diploma in Business
Unit Number and Title
Unit 3 Human Resource Management motivational theory
Human resource management plays a very important role as its helps to give knowledge of various concepts that helps in managing the work force in an organization. The main motive of this study is to give learners an understanding of many theories that helps under human resources management. Human resource management motivational theory study explains about the motivational theories which are very important in every organization. Under present case study, there are various human resource practices are explained like planning for the workforce, staffing, organizing, directing, and controlling etc. These given elements are the important elements of human resource management.
There is a particular mechanism named as cessation of the employees is also explained under this study. It plays a significant role in effective and efficient planning for human resource. Learners will learn various types of skills to attain a competitive advantage and contribution under present study.
Human resource management
A management that acts as a mediator between employer and an employee and helps to determine the relation between the both is termed as personnel management.
A management that helps in efficient and effective utilisation of human resource in the organisation is termed as human resource management.
Employees act as a tool in an organisation. (Bondarouk,et.Al., 2011)
Under human resource management, employees acts as a human asset for the organisation.
Under this management, traditional approach is used by the manager.
Under this management, modern approach is used by the manager.
The flow of communication takes place in an indirect way. There is no free flow of communication under personnel management.
The flow of communication is direct. Hence, it results in free flow of communication.
(Chanda and Shen, 2009)
The daily work and routine task is determined and done by the personnel management.(Jones, 2008)
There is strategic planning and management takes place which is done by the human resource management.
Under this, the process of decision making is little bit slow in nature.
Under this, the decision making takes place in very fast manner.
The pay is dependent upon evaluation of the job.
The salary is dependent upon evaluation of the performance of the employees.
Performance evaluation- Performance evaluation is a process through which the performance and working of an employee can be examined by using certain methods of evaluation. It helps to improve the performance through training and development of the same. Many banks like HSBC bank use this process in their organization to decide the basic pay of the employees. They use the techniques of job evaluation under this. Basically there are two ways under which the procedure of job evaluation takes place-
TESCO is an organization whereby, managers provide various types of training and development programmes. It includes personality development classes, vestibule training, on the job training, etc to improve the performance of the employee. They also provide lectures for stress management in their organization. (Brewster, et.Al, 2016)
Every origination has its own way of planning and functioning to achieve the goals of the same. As we know, that HRM is very important in an organization because it performs such functions like recruitment, selection, training, etc. Recruitment and selection is the most vital elements as they indicates the whole processing of the activities performed from the recruitment’s invitation to the final selection of the employees in an organization. Finally, the HR managers are responsible to provide training and development to the employees that consist of learning, lessons, knowledge about the job and company etc. (Bondarouk, et.Al. 2011)
Importance of human resource management in Harrods- Harrods is a departmental store in UK which believes in ‘all things for all people, everywhere’. Its food stalls and Christmas departments are the most famous departments of all. (Brewster, et. Al, 2016) Under Harrods, human resource management is the most crucial technique. They adopted very fair and specific policies which proved very effective. Their aim is to achieve a lucrative position in the market by adopting such policies in the organization. They believe in training that’s why they have some expert trainers who provides training and learning sessions to the employees.
All the key functions of an organisation are performed by the line managers of the same. The roles and responsibilities of line managers are beyond the description as they are very important in nature. They are the supervisors who look after the functioning of all the levels work under them. Hence, the managers must be very disciplined and sincere in nature. (Chanda and Shen, 2009)
Today, Harrods reputation and the lucrative position is one of the results of their line manager’s performance and functions. They are on the top of all the departmental stores in UK’s market. It has become possible because of the strong and specific functioning and management of line managers of Harrods. Some specific functions of Harrods line managers are-(Jones, 2008)
To safeguard the interest of the employees in an organisation, the government had passed various types of rules and regulations. There are many laws that provide a fair and legalised framework to perform at the workplace. This framework decides the work of human resource management.These laws act as a regulatory body for the employees. They safeguard the employees as much as possible. (Oecd, 2015) From 21st century, Harrods introduced the organisational framework of regulations to all the managers. Since then, they are performing according to these rules and regulations. The legal framework of Harrods is very effective and influenced by all the activities performed in the organisation. (Mondy,et.Al, 2005)
This organization is very sensitive and concerned for the discrimination that takes place in any organisation. So they had introduced some laws which are very ethical and work under the legal framework.
Some laws adopted by Harrods are-
The meaning of HR planning is to ensure the right number of the employee’s requirement in an organisation and also to analyse the skills that are required in the same. It is a way through which an HR of an organisation fulfils the wants and needs of the workforce of a particular company. Under HR planning, there will be systematic analysis done by the HR through which the requirement can be judged. This analysis also consist the information and knowledge of the employees. According to this, the planning mechanism takes place in an organization. (Bondarouk, et.Al, 2011)
There are several task conducted by the HR which includes planning, recruitment, selection, training and development retirement, cessation etc. Hence HR planning is the most crucial task that needs accurate skills and knowledge of the same.
There are many other reasons due to which HR planning is important. It helps to calculate the number of workforce in the organisation. He has to use all the available resources in the most efficient and effective manager. An organisation can achieve progress through an effective planning. The satisfaction of the employees will also be achieved through a proper HR planning as it gives a chance to improve the mistakes and through training and development of the employees. Hence, it creates a positive impact on the cost, sales, production and income of the organisation.(Chanda and Shen, 2009)
The planning of the HR requirement comprises of various stages that are required to manage the workforce of the organisation. Those stages involved-(Kelly, 2008)
Recruitment and selection under Tesco- Recruitment refers to the correct selection of the employees at the correct location or position. Tesco generally advertise the vacancies in different ways. They adopt internal and external practice of recruitment. In Internal recruitment, they judge the talent of the existing employees. They either provide them a promotion or sometimes transfer to fillup the positions. If they found that no employee is matching the requirement, then they advertise the invitation or recruitment. Tesco has their own website where they advertise the vacancies. Other media are like television, radio, magazines etc are also a part of advertisement in Tesco. (Gilbert, et.Al, 2015)
Tesco chooses only the most appropriate candidate for their organisation. They maintain all the rulesand regulations that are required. The screening part of selection is the most crucial task done by Tesco. They select the best employees only. This is done through screening of CV’s. Only those CV’s get selected who are bestwritten by the candidates. Then they conduct a test including team building, exercises, problem solving etc. At last, an interview is conducted to make sure that the employee is suitable for the origination or not.(Chanda and Shen, 2009)
Recruitment and selection under McDonald- McDonald is in food chain which also advertises the vacancies through job centres, career fairs and also from the local facilities available. The process of recruitment generally takes place through online applications. Those candidates who are unable to access the web can also apply through recruitment line or pre-paid reply card from the stores.(Jones, 2008)
The process of selection is little bit different from Tesco. As it is a food industry, it requires the candidates who are skilled enough to manage the workload of the same. First of all, an interview is conducted by the manager and then the selected candidates go through final round. Hence, in this way the new staff will enter in the premises of McDonald.They also provide a welcome meeting which includes the information about the industry, health and safety and the rules and regulations followed under the same.(Vanhala and Dietz, 2015)
The reward and motivational theory is one and a same thing yet consist of some minor difference. NTL is an organization that merged with Virgin Media that result in its formation. The organization believes in employees motivation and determines them as an asset to the organization. They adopt various types of motivational theories which help to maintain the motivation of the employees. According to Virgin Media, motivation is a technique that is very much required to retain the employees for a longer period of time. It keeps the employees dedicated towards the work. Hence, the performance of the employees become better and they work with their full ability.(Jones, 2008)
Virgin Media also believe in providing rewards and bonus to their employees. It is also a motivational technique adopted by them. They use various reward system like ASPIRE field pay, monthly reward systems, pension, health benefits etc. They believe that job satisfaction is one thing that leads the employees retained in the organization. (Chanda and Shen, 2009)
There were two researchers who gave their motivational theories in order to maintain the satisfaction of the employees-
Maslow’s Hierarchy of needs theory-
There are five stages of Maslow’s need theory that defines the important elements of a human being. Those are as follows-(Kelly, 2008)
Herzberg hygiene factors
Now days, the process of job evaluation has become too important as it helps to analyze the job of the employees within an organization. It includes various methods that help the employers to evaluate the job of the workers. It is done through a meeting whereby, all the relevant points like performance of the employees, potential, working styles etc has been discussed. They lay down several types of plans just to examine the job. It helps the employers to achieve the goals of the organization. Job evaluation sometimes results very positive to the employees a sit results in increase in the pay, promotions, more fairness, etc. (Oecd, 2015)
In an organization like Virgin Media, the employer believes in the methods that are related to ‘doing right things’ which means to do only those things which are fair and right in nature. It is very effective as it results in increase in the efficiency of the workers. They work with happiness and take initiatives in the organization. The criteria of corporate social responsibility provide opportunities to the employees which act as satisfactory elements for them. There is a particular procedure that helps in evaluation job-(Kelly, 2008)
A reward system keeps the employees’ motivation and satisfaction on the top. Virgin Media is an organization that believes in the same. They have applied various techniques of giving reward to the employees. A scheme is started by Virgin Media that is known as ASPIRE field pay reward system under which the scheme rewards each Net Promoter® score (NPS) of 9 or 10 with £10. It is a company that has a forward and broad sense to make such decisions regarding the reward system. They know the value of job satisfaction for employees. (Chanda and Shen, 2009)
The various methods adopted by Virgin Media in order to monitor the performance of the employees are written below-
Under the given case study, Bob was the owner of chicken master and Faisal was working as an employee at chicken master. Bob terminated Faisal from the job because he was unable to perform good and also violated the policies of the company. He was not doing the work assigned to him in a way it required to be performed. He was not cooking the food according to the given instructions by Bob and also unable to maintained the cleaning part of the kitchen. The kitchen remained dirty and unmanaged all the time. (Sarwade, 2011)
Bob found that Faisal was always busy in performing some personal work related to his own business without informing anyone. He was using the assets of the company for his own use which is wrong and illegal according to the law. Once, Bob caught him watching pornography at the workplace. He did lots of investigation and found that it was happening from the last few months. This was not enough as Bob found that Faisal regularly sent mails to his wife and also helps her daughter in her homework using company’s equipments. He was regularly spending the working hours for his personal benefits. Bob told Faisal that it is clearly mentioned in the terms and conditions that office equipments are only for office use not for personal use. The above mentioned are the reasons for the termination of Faisal. (Chanda and Shen, 2009)
Some other reasons due to which cessation or termination takes place are-
A way through which an employer terminates an employees in a legalize and respectful manner is termed as employment exit procedures. There are many reasons due to which an employment exit procedure takes place. Every organisation has its own method of termination of the employees. Some of the methods through which the chicken master does its exit procedure are written below-(Ziegenbein, 2007)
Dismissal- A situation whereby an employer asked the employee to discontinue with the employment is termed as dismissal by the employer.
Dismissal can be of four types-
Voluntarily resignation by employee- When the employee refuses to continue to perform in the organisation and gives resignation to the employer by his or her own will is known as voluntarily resignation. (Thompson, 2011)
Employment exit procedure of Harrods-
Every organization is bound with the law under which they have to follow the rules and regulation. The implications of laws are must as they provide a legal framework. Organizations should adopt a fair and valid dismissal in their organization as it is the duty and responsibility of the employers too.(Vanhala and Dietz, 2015) Under the exit procedure of the employment, there is a well established process laid down by the government which provides right way of cessation to both the employees and the employers.
There are many regulatory bodies that are-
Through this study, the learners will know the importance of human resource management in an organization. It is very essential to manage the human resource so that the objectives can be achieved in the most efficient and effective manner. Every organization has an HR department that has its own roles and responsibilities. It varies from organization to organization.
With the help of this study, the learners will be able to know the contribution of motivational theories and reward systems for the customer satisfaction . They will also know the necessity of the health and hygiene factors with regard to the employees. There is a brief description of the efforts done by the employers to keep the motivation of the employees so that the retention ratio will be higher. It tells about the management of grievance handling and conflict solving done by the employers too.
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Chanda, Ashok and Jie Shen. HRM Strategic Integration And Organizational Performance. Los Angeles: Response Books, 2009. Print.
Kelly, Terrence K. Stabilization And Reconstruction Staffing. Santa Monica, CA: Rand, 2008. Print.
Noe, Raymond A. Human Resource Management. Boston, Mass.: McGraw-Hill, 2006. Print.
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Sarwade, W. K. Perspective Of Strategic HRM. New Delhi: Pearl Books, 2011. Print.
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Gilbert, Caroline, Sophie De Winne, and Luc Sels. "Strong HRM Processes And Line Managers' Effective HRM Implementation: A Balanced View". Human Resource Management Journal 25.4 (2015):
Lange, Thomas. "Evidence?Based HRM: A Scholarship Perspective With A Difference". Evidence-based HRM 1.1 (2013): 4-15. Web.
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Accessed on: August 8th, 201
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