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Human Resource Management is an imparted organ of the organization. Any organization seems not be completed if there is no proper human resource in the organization. High power comes with high responsibility. Similarly the huge corpus of the organization entails that Hotel Hilton is in a great need of the successful and adequate Human resource management in their organization to make the adversity eradicated at the very preliminary stages.
Human Resource Management is an imparted organ of the organization. Any organization seems not be completed if there is no proper human resource in the organization. In 1987, a famous renowned scholar David provides Guest model of human resource management, concentrating four broad areas to make the organization benefitted with the proportion of using this model. These areas are as follows:
This model was recognized by many of the leading organizations like Toyota and Samsung and it became popular in erstwhile. This model provides huge dimensions in the organization with exciting potential usage and making fair and reasonable advancements and development. In the hospitality industry human resource management and the model like Guest plays a great role in growth and development. Our organization Hotel Hilton is a leading hotel and hospitality organization in the world. It has many hotel chains with the Hilton name and several associations in all over the world. This is a huge group. Applying Guest model of human resource management will successfully help the Hotel Hilton in its aims and missions. Guest model will be developing the following attributes in the organization which will finally help the organization in maximizing their revenues (Guest, 2011).
Hotel Hilton will grow as they will include the Guest model of human resource management. It will help them in making their business strategic and dynamic. It will be applied by several trainings and development process for the business and making the accuracy and reliability in the process.
The differences in storey’s definitions of human resource management, personnel management and industrial relations in Hotel Hilton are as follows:
H R M
H R M primarily thinks to get the job done in the best way where they satisfy the staff needs, they motivate them with rewards and recognitions and try to advance and accelerate their skills time to time.
Personnel management is something related with the authoritative style of leadership and not of autocratic or participative leadership style. This makes the employees work under the set guidelines and instructions and the productivity is concerned.
This industrial relationship is more concerned with the job relations. Industrial relationships is also determined or termed as representative relationships.
Hotel Hilton involves HRM to manage the workforce and employees to be their best level of satisfaction.
Personnel management is applied in Hotel Hilton to make the line managers strict to the goals and aims of the organization.
Industrial relations helps the organization in maintaining their relationships with various vendors like cab facilities, tour operators, discounts in visiting places, guide facilities etc.
The implications for line managers and employees of developing a strategic approach to human resource management for Hotel Hilton will be as follows:
A model of flexibility is highly needed in any organization. With a business of hospitality the enormous pressure and tedious jobs are expected in Hotel Hilton and hence a flexibility model is needed much more than any other organization. In 1985, John Atkinson provides an idea of adaptability to the organizations. They have split the workforces into two different segments where one is centre workforce and another one is fringe workforce. The adaptability model also provides the workers and employees a balance between their personal and professional development life where they can feel calm and relax themselves. The two main types of workforces from adaptability model are as follows:
Flexibility is needed to avoid the disappointments of employees. There are many types of flexibility which are needed in Hotel Hilton to relax and satisfy the employees and workforce. These are as follows:
Functional flexibility: These types of flexibilities are very important in the process of Hotel Hilton. Functional flexibility is related with the functions of the organization. Hotel Hilton needs to start cross training and making the resources flexible in other domains also. For example, a housekeeping workforce can attend the reception in times of need. This will make the process dynamic and employees interdependent. This will allow employees for unscheduled absences without affecting the productivity of the organization.
Temporal flexibility: This is another kind of flexibility where temporary arrangements are prepared in the place of the permanent or actual resource. Flexi timings or proxy assignments are the example of this flexibility. In Hotel Hilton they can use these kinds of flexibilities for the emergencies where the resources on leaves or unscheduled absences can be adjusted with the flexi resources (Saini, 2013).
Budgetary flexibility: These kinds of flexibilities are depending on the monetary values which are affecting the performances of the employees or workforce directly. This may include the compensation, incentives and time to time inbound or outbound bonuses. This will help the Hotel Hilton for improving the productivity in the case of peak seasons or massive rush. Also it helps the employees in achieving good perquisites and monetary benefits from the organization they are working for and having recognition for this as well.
Peripheral and numerical flexibility: The last but not the least flexibility is related with the vocational contracts, terms and lease under the employees are working and the set instructions and guidelines where employees needs to ponder before switching the work or the organization may terminate the employee in case they are nonperforming as well as vital. Hotel Hilton can utilize this flexibility for the ground level staff where they are finding the person non suitable or non-convincing for the work (Saini, 2013).
The perspective for flexible working for employer and employee is totally different. With the view of employer the flexible workings are employee could work for late, they can work more than their capacity, they need to be alter all the time, more concentration and quality deliverables are required.
The labour market is impacted with the changes in the market and circumstances and hence it is crucial to study the market. The hiring authorities should be very particular in choosing the suitable candidate for the process as they need to focus on the extra potential and not only the skills part. As evidence, we can have an example of the ION Hewitt, where in its US office Corporation; several employees leave the organization immediately setting back the organization. This should not happen in the organization (Wilkinson, Johnstone & Townsend, 2012). Firstly we will analyse the labour market changes. The labour market has several changes with the circumstances or the external pressures. These are as follows:
Hence Hotel Hilton should be very particular for thus as and when developing and hiring the resources for their organizations.
Discrimination and exploitations are severe evils and threats to the organization. They should be eradicated from the society. For this the voice and awareness should be raised to alarm the authorities to make the proper channels and legislations where exploitations and discriminators should worry about these events. Hotel Hilton is a hospitality business and it needs to care about the employees and customers for any kind of discrimination or exploitation happened. This should be properly monitors and not accepted in any case. There are several kinds of discriminations happened in the industry recently and have a possibility to occur in Hotel Hilton (Wright & McMahan, 2011). These are as follows:
Discriminations basis age: Age discrimination is often caught in the organization. This means a person having more age in male members will be promoted more often unless of their qualifications, a person male of less age will be disregarded for their promotions. On the contrary, a young girl will be appreciated for promotion more often rather than aged women. These kinds of discriminations should not be tolerated in office environment (Wright & McMahan, 2011).
Discriminations basis religion: The religion based discrimination is very often. It happens in the UK after the road roller and truck attach in Alberta, where a terrorist group attack and killed many people. After this situation the UK shuts its doors for Muslim community people and is not allowing them to even do the job. It same happens in the organization also, many organisations are not allowing the different caste or religion people in their organization rather than the skills and talent the other religion people are possessing (Wright & McMahan, 2011).
Compensation based discriminations:There are discriminations occurred in compensation and hikes as well. Some employees are provided with the enormous hikes in a mean time, and several hard working employees are disregarded with the compensation and adequate hikes.
Equal opportunities in Hotel Hilton is not only limited with the management initiative of providing equal opportunities to everyone, but also to the employee engagement and employee participation to the process. Every organization wants a fair environment to deal with the employees to make the proper and adequate process for employee’s workplace to be safe and nib discriminated. This will motivate the employees to be a part of the organization and provided the organisation with adequate recognition. The organization productivity will be increased with the equal opportunities and with the organization like Hotel Hilton there will be reputation and good will benefits associated with ensuring Equal opportunities (Wright & McMahan, 2011). The practical implications for the Hotel Hilton for ensuring the equal opportunities will be as follows:
The approaches for managing the diversities and equal opportunities in the same organization are different. As we are concerning of the Hotel Hilton process we can understand that there are different platforms for managing the diversity and managing the equal opportunities. These are categorized in a table format and presented as we will proceed further:
Equal opportunities factors are external in nature.
Diversities factors are internal in nature.
Equal opportunities arguments are landing on legal and moral issues finally.
Diversities are moreover related with the practical case studies and business cases.
Flexibility and adapting circumstances.
Mainstream and line managers.
Equal opportunities management will align the resources and coordinate them in a discrete manner.
Diversities management will involve the talent from different places where the ideas will be different and innovations happen.
Equal opportunities can be granted as a matter for cost and risk to the Hotel Hilton.
Diversities will be treated as an investment and asset in the Hotel Hilton.
Its main focus is on the process and departments in Hotel Hilton.
In Hotel Hilton the diversities will be focusing the consequences happened in the industry.
Its main emphasis is on the discrimination and employee harassments.
Its main emphasis is on the differences which are created in the individual formats.
Performance management is an important and essential routine of organization. The organizations need to work for the performance of the employees with their different strategies and platforms to make the employees effective and efficient.
There are certain ways for performance management in Hotel Hilton which are as follows:
Hotel Hilton is having a huge corpus and hence with the giant size of the organization they need to effectively engage in the process of employee welfare. Hotel Hilton is having various welfare schemes for employees which are as follows:
Hotel Hilton needs to focus on the employee’s welfare schemes more proactively to make the employee productivity and focus more concentrated towards process. The prime goals for the welfare for employees are as follows:
In UK they have a separate act for this health and safety component. HASAWA – Health and safety at work act which was passed in 1974 provides health and safety legislations to the UK persisting organization and their workforces. This act provides all basic health and safety to the employees of all the organizations. These basic facilities include safety at workplace, no discrimination, no tolerance for exploitation or harassments, etc. The implications of the health and safety on organization Hotel Hilton human resources practices have a great impact. Health is a prime requirement for human. First comfort is healthy life. Hence health comes at first and foremost priority to the organization. If there is no healthy workplace the employees will be dissatisfied. The healthy workplace means if the employees are not provided with adequate sitting, also the room temperature is very hot either very cools, hence these situations are worst and have an impact directly on the human resource practices (Al Ariss, 2012).
There are several topical issues which impact the organizations. Some of these are impacting the Hotel Hilton as well, these are as follows:
Hotel Hilton has a wide and huge corpus and hence it is using almost all the types of practices available in the market. Whether it will be related with the human resource management skills to the employees or the personnel management skills to the line managers or the industrial relation practices top the suppliers and vendors. It is engaged in all of the process somewhere and somehow. For the human resource management they have thousands of staff all over the world in housekeeping needs to manage for greater productivity. For the personnel management they have supervisor, hotel line managers for effective and adequate communication to welcome the guests and convince them with their skills to increase revenue. For the industrial practices they are soon launching their new sites in different places, they have covered almost all the regions making them highest and largest group in hospitality industry. Also with these they are engaged in several tour packaging programs, club facilities and health based programs.
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