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Diploma in Business
Unit Number and Title
Unit 21 Human Resource Management
Human resource management term has been coined from the traditional perspectives of the employee management or labour management. The human resource management and different concepts which are connected with the human resource management have been discussed within this unit 21 human resource management assignment. The differences within the human resource management are analysed. The role and responsibilities of the line manager and the regulatory framework which influence the human resources are discussed. Different human resource functions and hr planning stages along with the reason of conducting HR planning are illustrated by taking examples of organisations. Different selection and recruitment processes of two organisations and their effectiveness are analysed within this document. The processes of job evaluation, reward system, motivational impacts of HRM, employee performance monitoring are assessed and evaluated in terms of HRM practices. Taking the case study of Faisal, the exit procedures and the regulations related to them are analysed.
Personnel management and human resource management are the based on similar objectives. Both the management systems have the main aim to manage the human resource of the organisation. Though they are similar in considering the purpose the approaches and measures are different. Human resource management system had been developed from the personnel management system which is the traditional form of HRM. (managementstudyguide.com., 2016) These key differences are:
Personnel management system
Human resource management system
It follows traditional approaches in managing the people
It applies modern methods in managing the human resources.
It focuses on the employee welfare, administration of the personnel and labour relation
The focus of HRM is on development of the human resources, and maintaining them and also on the acquisition.
Concept of employees in the system
Assumes the individuals as the input for achieving the desired result.
It considers the people as the valuable resource for reaching the desired outcome.
It is based on labour division
It is based on group work or team performances
Training and development
It provides less opportunities in training and development
It considers training and development for increasing the capabilities of the human resources.
Decisions are made by the top management system by following the rules and regulations
The decisions are made through collective measures by considering the employee participation decentralization, authority etc
Direct communication (managementstudyguide.com., 2016)
In Virgin Media has been practicing the human resource management system for managing the wide range of human resource. The organisation has been focusing on the team working for achieving the goals of the organisation. Through proper training and motivational approaches the management is engaging the employees within the organisation. The management is also offering different career opportunities for the new talents. Through proper communicational methods the organisation has been maintaining direct communication within the employees. Rewards and bonus are also provided to the employee in order to place proper motivational approaches. Wild & Wood coffee shop which has been situated in the central London is practicing personnel management system in the organisational environment. The approaches within the management have been considered as traditional. By focusing on the labour division the basic pay has been regarded by the management of coffee shop. (Torrington., 2014).
Different approaches and functions are associated with the human resource management system. Within the management of the employees human resource management system focuses on the motivational aspects and training. These functions are:
Within the human resource management system line managers have significant roles and responsibilities. They line managers have the responsibilities in planning the objectives and setting priorities within the work management and also they have to communicate these to the teams and the subordinates. (docs.csg.ed.ac.uk., 2016). Within virgin media the line managers are also referred as the operation managers who have certain specific roles and responsibilities. As the working environment is challenging in Virgin Media the line managers also have the roles which are based on excellence.
Different roles and responsibilities of line managers:
There are different legal and regulatory frameworks which are related to the practices of the HRM functions and practices. The legal and regulatory functions provide proper guidelines to the HRM practices. These legal and regulatory frameworks and their impacts are:
HR planning is the process which has been used by the management of the organisation to identify the current and future human resource needs within organisational operations for achieving the goals. Through the human resource planning the organisation’s current abilities to perform within the competitive market and the required skills needed within the human resources. (Belcourt, and McBey, 2012). The management of Virgin Media through the human resource planning can achieve the goals by linking the human resources with the overall strategic planning of the organisation. Through the human resource planning the organisation is able to make forecast on the desired profile of human resources and related skills in order to adapt changes. By taking in account the demand and supply the human resource planning tends to evaluate the trends and the demands of the global market and their impacts over the strategic planning of organisation. HR planning also evaluates the gap within the current human resources and the needed human resources through forecasting the changes in the global market. This is the process within which Virgin Media attempts to estimate the demand over the labour. Through the HR planning the management also evaluates the size, nature and sources of the supply for meeting the demands. (Belcourt, and McBey, 2012).
Virgin Media with the Human resource planning can implement the strategic business planning within the working environment. The objectives along with the vision and mission statement of the strategic planning are implemented through clarification within the human resources for leading the current human resources towards the achievement of the organisational goals. By linking the human resource planning with the strategic planning the management can ensure proper implementations of the strategies within the human resources of the organisation. (Belcourt, and McBey, 2012). The objectives and the goals of the core strategies of Virgin Media have been enforced within the human resources through the human resource planning. The management of Virgin Media places proper motivational aspects for the human resources in order to direct the human resources towards increased productivity. Through the motivational aspects the organisations like Virgin Media can achieve the competitive advantages. (Belcourt, and McBey, 2012).
Within the stages of the human resource planning there are different steps and processes. These stages of the human resource planning are followed by the organisations in order place better talent within the organisation. (Bohlander and Snell, 2010)These stages are:
Analysis of organisational objectives: in order analyse the organisational goals and objectives the management has to evaluate the core objectives of the organisation regarding the business. Through linking the strategic planning of the business operations to the human resource planning stages the management can be able to incorporate the core objectives within the human resources. (Bohlander and Snell, 2010) Virgin Media has the vision of delivering proficient digital services to the clients. Through human resource planning the management can link the strategies of the goals within the workforce with efficient manner. With this planning the desired skills and capabilities needed for the achievements are decided.
Recruitment and selection processes are the necessary parts within the human resource management system. Through these procedures of employment the organisation can include required skills and knowledge within the human resources. These processes are necessary for enhancing the productivity. Though the recruitment and selection processes are similar in every organisation there are certain differences within them.
Different recruitment and selection processes of different organisations:
The employment processes of Virgin media: There are different stages within the recruitment and selection processes of Virgin Media:
The employment and selection processes of McDonalds:
The employment stages of McDonalds and Virgin Media have certain similarities within them, such as both of them are performing the personality test. Through the personality test the organisations are obtaining the acknowledgement over the personality traits of the candidates. This is helpful for the HR manager to evaluate the candidates and their CV is efficiency. (virginmedia.com., 2016). Within the recruitment and selection processes of Virgin Media the management is arranging the over phone interview before conducting the face to face interview. This is helpful in reducing the time and cost of actual interview, as after having the interview over phone the manager only invites those candidates who are able to pass the phone interview. (virginmedia.com., 2016) Through the phone interview the management will get the proper valuation of the candidates. This is also helpful in screening the details placed in the CVs. In McDonalds marketing processes the management does not conduct any over phone interview. As a result, the HR managers have to arrange a face to face interview. Though the different screening methods of Virgin Media are helpful in assessing the proper skills by comparing with the specific job details the recruitment and selection processes of McDonalds also pose certain effectiveness. The skill tests of the McDonalds are more adequate than Virgin Media. Through the skill tests of McDonalds the ability of the candidates in real measures can be evaluated. (wethriveindia.wordpress.com., 2014).
Through the motivational aspects the organisations try to enhance the productivity and lead the employees or current human resources towards the achievements. The organisational management has been placing their focus on the motivational theories. Through the motivational aspects the management of Virgin is having he employee engagement within the human resource management. (McGuire, 2012) There are certain theories which are associated with the management of the employees. Considering the Virgin Media Maslow’s need theories can be related to the motivational aspects of the employees. Within the theory of motivation Maslow has described five needs which are associated with the motivations of the employees these are:
Virgin Media tends to satisfy these needs of the employees. Reward system is also adapted by the organisations like Virgin Media for motivating the employees. Non-monitory and monitory reward systems are adapted by Virgin Media. The management of Virgin Media provides competitive salary for retaining the employees and having proper employee satisfaction. Apart from these different benefit schemes are also provided by the management for rewarding through non-monitory system such vouchers, insurances, care plans, NPS Hero Championship Scheme etc. these increase the psychological motivational aspects. (McGuire, 2012)
The job evaluation process has been adapted by the organisations in order to evaluate the pay. Through the job descriptions and job evaluation the management understand the responsibilities which are associated with the particular jobs.
(Jabbour, Santos, and Nagano, 2010) Through the job evaluation the payment schemes are also decided. Job evaluation is done through certain processes:
In order to determine the pay apart from job evaluation processes there are other factors such as:
Reward system is essential tool for motivating the existing employees while attracting the current talents towards the organisation. Through the reward system the employees within the Virgin Media has been engaged and motivated. (Armstrong, and Taylor, 2014) The effectiveness of the reward system can be measured through certain options:
Monitoring the performances of the employees are significant measures for analysing the current productivity of the organisation. By considering the roles and the responsibilities of the employees and by evaluating the desired outcome of the performances the performances are measured within Virgin Media. (Price., 2011)
The cessation of employment has been referred as the termination of the employment contract of the employee. The termination of the employment can be done on different issues raised within the performances of the employees. The employees are also able to terminate the employment on own accord. In both cases the organisation and the employee have to follow certain rules and policies and procedures of exit. These procedures are referred as the exit procedures. (DeTienne, 2010) Any organisation in general terminates any employee on account of several reasons. These reasons can include the violation of the Code and Conduct of organisation, doing any immoral or illegal practices within the organisation, using the working hours for own means or personal cause, lower performances status than the organisational expectations etc. In the case study the situation the termination of Faisal has been referred. Faisal has been appointed in the restaurant of Chicken Master by Bob, the employer. Bob had employed Faisal by considering the experiences of Faisal. After certain time Bob had to fire him by considering his immoral practices and dropping performances. (DeTienne, 2010) There are several reasons behind the termination of Faisal from Chicken Master:
These reasons were concerned while Bob terminated Faisal. His lack of sincerity and efficiency within the performances are the main reason behind his termination. (DeTienne, 2010)
Exit procedures are the processes which are followed by the organisations in order to terminate any employee or end the employment of the employee with proper maintenance of the legal and regulatory framework. Terminating the contract of the employment or the contract of the employment include different processes which are followed by both the organisation and also the employees. Organisation can terminate the employment contract of an employee on violation of any rules or policies of the organisation or practicing any illegal practices within the organisation premises or violating the code of conduct written in the organisation’s guidelines. (Elayi, Di Biase, Barrett, Ching, Aly, Lucciola, Bai, Horton, Fahmy, Verma, and Khaykin, 2010). By taking account the case study of Faisal, the employer Bob of Chicken Master had followed certain processes while terminating the employment contract of Faisal. While terminating employment of Faisal Bob has placed certain aspects such as violating the rules and policies of the organisation, not following the guidelines provided by the organisation, using the office machines or other equipment for the personal means, leaving the organisation within the working hours while not informing higher authority, irregular presence, not maintaining the hygienestandards within the work place, not doing the work which has been assigned, using the working hours in personal work and practicing immoral activities etc. Bob has terminated Faisal on these reasons. Apart from these Faisal’s performances were also not meeting the organisational requirements and also inefficient performances even after having training from the employer. (Elayi, Di Biase, Barrett, Ching, Aly, Lucciola, Bai, Horton, Fahmy, Verma, and Khaykin, 2010). In Virgin Media there are certain steps which are measured while terminating any employee or performing the exit procedure:
Through the regulatory framework the organisation gets the guidelines for implementing better working environment and operational activities. These frameworks also impact negatively on the organisations’ operations. Through the use of the legal frame work the organisation as well as the employees both can be benefitted. (DeTienne, 2010). The equality act prohibits the discrimination from the organisational operations. Through this act employees can take legal actions against the organisational management’s practices of discriminations in terms of gender, race, age, nationality, religious etc. Discrimination has been prohibited within the Equality Act 2010. The victim of discrimination can take legal procedures or can complain to the tribunals against the actions. Equality advisory support services can also be approached by the victim, who can provide proper support. (DeTienne, 2010)
Considering the case of Faisal, he has approached to the tribunals and filed case against his termination from the Chicken Master. He has complained that the employer of Chicken Master Bob had terminated his employment with discrimination. He complained that Chicken Master has fired him in order to hire a female employee whose age is less than 40 years. This has been a case of discrimination in terms of age and gender. In this situation the tribunals can take several legal actions against the employer of Chicken Master if Faisal’s claim will prove to be true. Before taking any action the tribunals make analysis over the situation in which the termination has been conducted. After hearing from both employer Bob and employee or victim Faisal the tribunals will take any measures. The employment tribunal will evaluate the situation based on the guidelines or the terms and code of conduct of Chicken Master Employment policies. The procedures through which Faisal has been terminated will be considered. It will check if proper processes are followed while terminating Faisal. (DeTienne, 2010). If Bob and the process through which Faisal was terminated have been proven to be true then Bob has to face certain legal actions. The tribunal will also ask Bob to review the employment policies and he can be charged will penalty. If Faisal will be proved to be guilty and Bob win the case then Faisal will have to face legal actions. (DeTienne, 2010)
Through this assignment different concepts and subject matter related to the human resource management has been discussed. Every organisation in order to have efficient achievement of goals and placing itself in the advantageous place within the competitive market, has to consider the management of the human resources as the human resources are the key components of the organisation. Within the human resource management the organisations have to consider the human resource policies, human resource planning, legal and regulatory frameworks which are connected to different practices of the human resources such in the management if human resource, termination of the employment etc. Through the efficient use of the human resource management system the organisation can increase the productivity of the human resources.
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McGuire, K (2012), Maslow’s Hierarchy of Needs: An introduction, GRIN Verlag.
Price., A. (2011). Human Resource Management. Cengage Learning.
Unit 21 Human Resource Management Assignment discussed HRM and different concepts which are connected with HRM, We are posting free Locus units solutions so scholars can explore the our assignment help in uk and get review the quality of our work.