Delivery in day(s): 5
Diploma in Business
Unit Number and Title
Unit 13 Personal and Professional Skills Development
Personal and professional development refers to improvement in the set of skills that requires gaining the desires position at workplace and maintaining the good relations with the people in social life. Personal development includes qualities like social competencies, behaviour, and understanding of people. Professional development involves communication, knowledge of operation in interested field, planning and proper management of time to achieve the goals and objectives (McNiff, 2010). The Unit 13 Personal and Professional Skills Development Assignment Copy will evaluate the approaches of self-managed learning that can be used for encouraging the learning of Travelodge hotel staff and propose the ways of lifelong learning in personal and professional context. Travelodge is private limited organization in hospitality industry that is operating business with 6000 (Full and part time) staff members to meet the objectives of business as well satisfied the needs of customers. Report will provide the information about my own current skills and competencies against professional standard of organization as an assistant manager and develop the plan for improvement in areas of lacking. In the next part report will discuss the processes and activities required to implement the plan and critically analyze the learning against the original aims and objectives. Moreover, report will provide the solutions for overcome the high turnover rate of staff members at Paramount travel hotel Park Royal as well analyze the communication styles and time management strategic.
Self-managed learning is way to manage the own learning according to needs and requirements to gain the desired position within organization and craft improvement in the set of skills. Self-managed learning approaches can be applied as per the needs of the individual and goals that going to be achieved through personal and professional development. Being a assistant manager at Travelodge hotel I have identified the areas for improvement for staff that can be possible through self-managed learning. According to Kolb model of self managed learning following approaches would be beneficial for staff of Travelodge hotel:
In order to craft improvement in the knowledge, skills and quality to sustain position at workplace, learning plays critical role. Being the manager at Travel, I will suggest the following ways for life-long learning that will help to increase the efficiency of staff members and support them to meet the personal and professional objectives.
The benefits of self-managed learning for me and Travelodge hotel are as follows:
Benefits for me:
Benefits for organization:
According to given scenario, I am working as assistant manager at Travelodge and looking to gain the higher position at workplace. For that reason, I have to evaluate the current set of skills and competencies to identify the areas of lacking and strength for further improvement which will support to achieve the desired goals. Through self-evaluation I have analyzed the skills against the professional standard of manager and objectives of Travelodge. From the evaluation it is being carried out that command over different language, time management, decision making and planning of operations are the major areas that requires the improvement to gain the higher position and meet the organizational objectives (De Freitas.et.al. 2010). Moreover, knowledge about the global approaches and changes in the environment of hospitality functions are key areas to concern which also requires improvement. In addition to this, through self-evaluation I have come to know that skill of motivating staff and utilization of resources is not up to the standard of manager as well the proper management of time according to day operation and consideration of effectiveness of staff members at Travelodge.
Table 1: SWOT analysis
Being the assistant manager at Travelodge I have to craft improvement in the set of skills that identified using the self-evaluation and SWOT analysis. In order to overcome the gap according to standard of organization and manager at hotel I will follow the different activities like use of online sources, reading and take part in seminaries and conferences. According to analysis there are need of improvement in time management, decision making, planning, command over different language and knowledge of international standards of working in hospitality organization (Desimone, 2011). For that I will take suggestions from the mentors and leading staff member of organization that will also help to choose the activities that are effective as per my ability to learn.
Moreover, to craft improvement in the skills that identified using the analysis I will observe the people around me who are handling the operations at Travelodge and providing the guideline for executing the plan of hotel. Apart from that to meet the development needs I will watch the videos and listen audios to gain the knowledge about the time management, planning of resources at hotel and remain calm in critical situations (Wenger, 2011). This kind of approach and activities will help me to meet the development needs and maintain the growth according to plan as well sustain the position.
In the professional life there is always a scope for improvement and development of qualities and skills to meet the current and future needs. For that identification of opportunities and plan to meet them is important which helps to maintain the effectiveness and standard for executing the activities at Travelodge. Following table will help to identify the opportunities and needs and process to meet them:
Table2: Development opportunities and action
Action for improvement
Proper scheduling of task and prior planning will help to manage the time
By reviewing the past activities and take the suggestion from leading staff (Murdoch?Eaton and Whittle, 2012).
I will take part in the seminars and conferences to improve non-verbal communication
Observation of leading people and reading the tactics of leadership I will try to improve leadership
Referring the past decisions and involving the team member in decision making I will try to meet the future needs
For that I would join the training classes and interact with the people who belong to diverse background
In order to craft improvement in the personal and professional standard, I will undertake the follow development plan. This will help to craft improvement in the set of skills that identified using the SWOT and self-evaluation tools. For improvement development plan is as follows:
Table3: Development plan
ACTIVITY TO IMPROVE
Planning of activities and gaining the prior knowledge about use of resource
Completions of event at hotel in given time period
By books of reading the books and journals as well observing the senior staff members
Offering the guideline and direction to staff members at Travelodge hotel
Use of past activities and collection of review of other team members for decision making (Nicholls, 2014).
make decision in absence of manager at hotel
By improving the interaction with the staff and use of gesture and hand to communicate information
Make interaction with international visitor using the gesture and different language.
Reading and watching the videos for planning of hospitality functions
Recently planned the activities for event at Travelodge
Taking active participation in team meetings and improving interaction with people
Taking part in meeting at hotel and parties with staff members.
For development in personal and professional skills, I have established the plan. Now to implement the plan I will use the following activities to utilize it properly.
For implementation of personal and professional development plan I will undertake the following document for different objectives:
Table4: Document table
Improve professional performance
By following the personal and professional development plan, I have crafted improvement in the different skills and competencies like communication, planning and leadership but still there are some qualities needed more efforts to meet the desired objectives. For analyzing the effectiveness of plan and learning I have collected the feedback from mentors and trainers that helped to understand the areas of improvement and lacking. By considering their feedback, I have come to know that improvement in language learning, utilization and arrangement of resources and leadership requires the more efforts to achieve the desired level for future needs (Schein, 2010). For further improvement, I will use the online sources and take the experts advices that will help to meet the objectives in both personal and professional context to maintain the effectiveness as well gain the position of manager at Travelodge.
By considering the critical evaluation, I have made some changes in the plan to achieve the goals and objectives more convincing manners. Following is updated personal and professional plan:
Table5: Updated plan for personal and professional development
Action for improvement
Time period (Month)
Delivery of products and services
Proper scheduling and collection of requirements
Encouraging staff members
Observing the top management people within organization
Identification and allocation of resources
Following the direction and global approach for hospitality provision
Communication (use of different language)
Not good understanding about different language
Join the training centers and try to communicate with people (Scott.et.al 2010).
According to given scenario, Paramount hotel is having issues in engaging staff members as the employee turnover rate is high and affecting the operations of organization. Now to overcome the problem the management could use the following activities to motivate and retain the staff:
Rewards and incentives: In order to engage the staff and meet the satisfaction level the organization could offer rewards and incentives to staff of hotel. For example, Paramount hotel would provide rewards to staff member who are performing well which will boost the morale and keep the other staff members motivated to stay in organization (Sitzmann.et.al. 2010). Policy of incentive will overcome the situation of high turnover and helps to maintain the operational flow.
The management could use the following communication styles for sharing the information with employees:
The line manager of Paramount hotel could use the following time management strategies to improve the efficiency and minimize the delivery time:
From the above Unit 13 Personal and Professional Skills Development Assignment Copy it is been considered that, personal and professional development is continues process that helps to gain the advantage over other people and gain the desired position. Report has explained the self-managed learning and life-long learning approaches and activities that could be used by me to maintain the effectiveness at Travelodge hotel. Moreover, report has presented the analysis of own skills and competencies against the organizational and manger level standard. At the end, report has developed the plan for improvement in the identified skills to gain the higher position.
Books and journals
Aspin, D.N. and Chapman, J.D., 2012. Towards a philosophy of lifelong learning. In Second International Handbook of Lifelong Learning (pp. 3-35). Springer Netherlands.
Bradbury, H., Frost, N., Kilminster, S. and Zukas, M. eds., 2012. Beyond reflective practice: New approaches to professional lifelong learning. Routledge.
Bunderson, J.S. and Boumgarden, P., 2010. Structure and learning in self-managed teams: Why “bureaucratic” teams can be better learners.Organization Science, 21(3), pp.609-624.
De Freitas, S., Rebolledo?Mendez, G., Liarokapis, F., Magoulas, G. and Poulovassilis, A., 2010. Learning as immersive experiences: Using the four?dimensional framework for designing and evaluating immersive learning experiences in a virtual world. British Journal of Educational Technology,41(1), pp.69-85.
Desimone, L.M., 2011. A primer on effective professional development. Phi delta kappan, 92(6), pp.68-71.
Graves, N. ed., 2013. Learner managed learning: practice, theory and policy. Routledge.
Lago, C., 2010. On developing our empathic capacities to work inter?culturally and inter?ethnically: attempting a map for personal and professional development. Psychotherapy and politics international, 8(1), pp.73-85.
McNair, L.D., Newswander, C., Boden, D. and Borrego, M., 2011. Student and faculty interdisciplinary identities in self-managed teams. Journal of Engineering Education, 100(2), p.374.
McNiff, J., 2010. Action research for professional development: Concise advice for new action researchers. September books.
Moon, J.A., 2013. Reflection in learning and professional development: Theory and practice. Routledge.
Murdoch?Eaton, D. and Whittle, S. 2012. Generic skills in HRM education: developing the tools for successful lifelong learning. education, 46(1). Pp.120-128.
Nicholls, G. 2014. Professional development in higher education: New dimensions and directions. Routledge.
Pedler, M. 2011. Action learning in practice. Gower Publishing, Ltd..
Schein, E. H. 2010. Organizational culture and leadership (Vol. 2). John Wiley & Sons.
The Unit 13 Personal and Professional Skills Development Assignment Copy will evaluate the approaches of self-managed learning that can be used for encouraging the learning of Travelodge hotel staff and propose the ways of lifelong learning in personal and professional context, Locus Assignment Help UK posting units solutions so scholars can explore Assignment Help in UK and get review the quality of our work.