Delivery in day(s): 5
Personal and professional developments are required for the improvements of the organisational performances as well as individual growth of career. This Personal & Professional Development Assignment Travelodge Hotel has been developed on the different concept of the personal and professional development concepts and approaches. Different approaches which are related to the self managed learning and lifelong learning has been evaluated and lifelong learning for the Travelodge hotel has been provided. The benefits of the self managed learning for Travelodge and for manager are added in the document. Own personal and professional skills and competencies are evaluated by considering the professional standards. The approaches by which they can be improved are also proposed. Different processes and activities which are related to the development of eth personal and professional development plan are discussed. Critical reflection over the learning against the organisational aims is provided. Different work based problems are assessed and the related solutions are analysed by taking the case study of Paramount Travel Hotel Park Royal.
Evaluating own current skills is essential in measuring the current skills and comparing them with the preferred one by the organisation. As an assistant manager of Travelodge motivating the staffs and improving their performances for having efficient customer satisfaction along with inspiring them towards belongingness and to increase their involvements within the organisational goals. Apart from these the assistant manager of Travelodge should have the efficient communicational skills which are needed to clarify the objectives and establishing efficient interactions within the team members or subordinate staffs. Management and organising skills are necessary for an assistant manager of Travelodge in order to maximising the efficiency of the performances of the team and increasing the profitability of the organisation. (travelodge.co.uk., 2016)
Travelodge has the objectives to improve their performances with taking responsibilities in enhancing their offerings to the customers. And the main focus of the management of Travelodge is on the customer satisfaction which will engage the customers to the hotel and increase their willingness to visits again.
Own current skills and competencies against professional standards of Travelodge:
There are certain skills of mine which are needed to be developed in order to provide better performances. Development needs are necessary for improving the current skills and achieving the professional standards required by the organisation. Considering the job role of assistant manager in Travelodge the development needs are:
Development opportunities for meeting with the current and future needs:
How to develop the needed skills
When to develop intended skills
I need to take different responsibilities within the team. Taking training courses on the leadership skills would also be helpful in improvements. Along with the leadership skills the skills to motivate the team members towards the success are also needed.
Within 3 months the skills are needed to be improved.
By taking different communicational courses and participating in several conferences are helpful to improve the communicational skills. Regular communication with the team members are also needed for the developing the communicational skills. Taking feedbacks from the team members and analysing them are also helpful.
Within 2 months
Organising and management skills
Necessary concept and theories of management are needed to be learnt for managing the team work. Observing the skills of the seniors and experts, concentrating on the management and organisational skills, gathering efficient knowledge over management planning can be helpful for improving the organising and management skills. It would be helpful in increasing the profitability of the team work.
Within 3 months
Problem solving skills
Problem solving or conflict handling is a necessary skill for a hotel manager as different customers have diverse requirements. Solving different conflicts within the team work or in different departments, taking responsibilities in handling different customer’s feedbacks, handling the team having individual differences are also needed for the improvements of the problem solving skills.
Within 2 months
Development plan is to set certain activities which will improve my required skills for the hospitality industry. The process is the steps and the activities are the actions that are needed to be implemented in the development plan.
The process consists of certain steps which are needed to be followed in the following way:
The activities required for implementing the development plan are as follows: (Parsloe, 2010)
The development plan that I have prepared can be effectively implemented by the process and the activities that I have discussed previously. The activities like taking guidance from the experts, attending the conferences, workshops and personality profiling can improve the required skills like communication, organization, leadership and problem solving. The steps that are needed to be follow for the implementation are mentioned below:
These are the three stages that will be followed for implementing the development plan as prepared previously. All the three stages will help me to get a clear picture about the skills which can be improved and measured with the existing skills.
My aim is to establish myself as an important part of the management team at the Travelodge Hotel. For establishing myself I need to develop certain skills which will help me to become an efficient member in the management team. I need to coordinate with the team and delegate responsibilities. Apart from that, formulating the strategic plans in the hotel, allocating resources to the budget are the core responsibilities of myself. In order to make undertake the responsibilities efficiently I need to develop the communication skills to an extreme level where the subordinates or the colleagues or the seniors can be informed effectively. Fixing the strategy for the hotel will required the problem solving skills which will help me to focus more on the issues and help me to find the effective solutions for the hotel. The team under my supervision is needed to be managed effectively for ensuring high productivity level. For that I need to develop the leadership skills as mentioned in the development plan. Forcefully delegation of the duties based on my power at the hotel can have the negative outcome and for that I need to follow the participative style where all the team members will share their views or onions including myself in ordered to make an business environment which is healthy and positive. Apart from that I need to set certain examples in the hotel for that the employees can be motivated and give their positive effort. As a part of the management team it is my duty to ensure maximum productivity and healthy working environment. Balancing the two duties is needed for that the self managed learning has helped me to give an idea about the necessary skills that are needed to be followed. The specific period of time will give me a direction and encouragement to follow the activities in an effective way for getting the positive outcome as expected by me.
First of all my objective is to become an important part of the management team at Travelodge Hotel based on that I have make a development plan which give emphasis to the required skills that I needed to have. The activities that I have discussed for implementing the development plan are one of the important parts where I have received certain feedbacks. The business coaching from the expert that I have mentioned has given me certain feedbacks like I am very strong to analyse the situation and based on that future planning that I used to make are enough strong. But I lack in giving priority for the activities which are needed earlier and for that he suggested me to set the priority chart for the activities which are very much important along with the time frame. From the workshops I have understand the true essence of the leadership skills where I needed to set an example in the organisation which will motivate all the employees to follow me. It is not just giving orders and making things done. Rather it is a long term process that the employees will be motivated to work with me.Personality profiling has given me the real picture of the communication skills where I have found that I have strong communication skills but to make it best I have to give more presentations in the seminars conducted by the hotel.
4.1 You will start by selecting solutions to work-based problems regarding employee turnover and customer care at Paramount Travel Hotel Ilford. What solutions do you recommend to retain current staff at the hotel and improve customer care? Your manager has asked to prepare poster to be presented to senior management of the hotel and employee representatives. If approved the poster will be displayed on the staff notice board
Communication is the two way process where the information are shared from one end to another. The receiver of the information has to give a feedback in order to understand the effectiveness of the communication process. The objective of the communication process is to ensure that the customers should get the service that they are expecting. In order to improve the customer care of the Paramount Travel Hotel positive approach of the communication is needed to be considered where the flow of the communication must ensure the friendly, transparent and effective.
The style of the communication is influenced by the two aspects which are:
The extent to which we put the energy while communicating. For instance the customer care executive should be positive and confident while communicating with the guests of the hotel.The level of emotion that is attached with the communication flow can also convinced the guest towards the hotel.The emails by the customers to the hotel should be checked daily and it is needed to be responded after clarifying the issues with the appropriate department. The message must be clear and specific to the query or any issues forwarded by the customers.The calls of the customers need to attend without any negligence. The employee has to hear the customers patiently and then responding him/her effectively by giving exact information they are needed. The polite manner from the employees are expectedAll the feedback forms or the reviews by the customers needed to be observed carefully. For instance the customers are facing problems while booking and thus they have give certain reviews based on that. So the employees need to observe the issues and fix the issues. It is for the management who must consider the training as an important aspect for the employees at the hotel. All the information has to share to all the employees and briefed them about the expected service by giving certain demonstration.The management must consider the meeting as an appropriate manner to convey certain information to all the staff at a time or to discuss certain issue with the staff. The participative style must be followed to gather the opinions from the employees to maintain a sound coordination at the hotel. 4.3 Finally, you should evaluate and use effective time-management strategies to reduce employee turnover and improve customer care at Paramount Travel Hotel. How can effective time management strategies improve staff’s desires to continue their work and improve customer care at Paramount Travel Hotel? You have been asked to give an oral presentation to share your time management strategies with other employees at Paramount Travel Hotel as part of good practices. You are expected to give PPT slides/handouts to employees attending the presentation.
Time management is needed from every members of an organisation at all the levels to bring efficiency in the organisational process. All the objectives and the goals are related to the time period and for that we need to move according to the allotted time to achieve the objectives. The strategies that can be adopted to use the effective time management strategies are as follows:
The fast and foremost strategy is to set the priority where the line managers must develop a priority chart for the employees at the concerned department which will guide them to maintain the series with the time allotted. The format for the frontline employees at the hotel can be prepared in this way: (Forsyth, 2013).
In order to conclude I can say that self managed learning can help the individual to evaluate the necessary skills that are required based on the profession he/she is carrying. The personal development plan will give different aspects about the necessary employability skills , required activities and the time period to overcome the deficiency. Based on the plan certain activities are needed to be implemented in the development plan in order to gather feedback which will help to meet the deficiencies. The last part of the assignment will focus on the time management, work based problems and its solution which will enhance the productivity level of the organisation.
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Forsyth., P. (2013). Successful Time Management. Kogan Page Publishers
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Parsloe., E. (2010). Coaching and Mentoring: Practical Conversations to Improve Learning. Kogan Page Publishers
Rutter, L. (2012). Continuing professional development in social care. Learning Matters
Siebert, A. (2010). Survivor Personality. Penguin
skillsyouneed.com . (2016). Lifelong Learning. [Online available at:]. http://www.skillsyouneed.com/learn/lifelong-learning.html . (assessed on 28/6/16)
travelodge.co.uk. (2016). Events. [Online available at:]. https://www.travelodge.co.uk/careers/events/. (assessed on 28/6/16)