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This Unit 3 Assignment Organisations Behaviour has been executed over the topic organisations and behaviour. The main motive of this program is to analyse the behaviour of an individual in an organisation and the manner in which they execute the activities of the organisation as a team. The behaviour of an individual plays a vital role in every business. It is essential to establish healthy relationships with each other in an organisation so as to execute the activities of the organisation in a better manner (Richards & Schat, 2011). This report discusses the structure and culture of an organisation so as to analyse the role of the structure and culture in an organisation, the manner in which the structure and culture of an organisation creates an impact over the performance of an organisation and the various factors which influence the behaviour of an individual in an organisation. It also discusses the various types of leadership styles and their effectiveness in achieving the goals, organisational theories which affects the practice of management of the organisation and the various approaches of management. It provides an understanding of the impact of the various leadership styles, motivational theories used for the purpose of motivating the individuals in an organisation and the importance of motivational theories at the workplace of an organisation. It also covers the various factors which help in developing the effective team work in an organisation and the role of technology and its impact over the functioning of the team of an organisation (Li & Ahlstrom, 2016).
For the better understanding of these aspects an organisation of United Kingdom has been selected named as “CAPCO”. It is a global business and technology consultancy based company which was founded in 1998 by Rob Heyvaert. It is located in various countries of the world. It provides financial services which includes banking, capital markets, insurance, finance, risk and compliance, technology, and wealth and investment management to its customers (CAPCO UK).
Under this section of the program culture and structure of a CAPCO has been compared with the culture and structure of Aventas group which is also a financial service provider company of United Kingdom, the impact of culture and structure over the performance of the organisation and the factors which affects the behaviour of individual in CAPCO.
CAPCO is offering financial services to its customers so as to safeguard their capital and provide them higher returns over their investments. Organisation’s culture is a broader term in comparison to the structure of the organisation. Culture of an organisation can be understood as values, behaviour and norms which have been adopted by the internal stakeholders of the organisation for the purpose of execution of the activities of the organisation. The culture of the organisation determines the behaviour of the individual towards each other and towards the work. Organisational structure can be understood as the infrastructure, methods and practices which have been adopted by an organisation (Desai, et. al.,
CAPCO has adopted structure in which the power, roles and responsibilities are delegated to some extent to the employees of the organisation so as to facilitate faster decision making and to promote the team spirit and reduce the communication gap among the different levels of the organisation. It has adopted clan oriented culture which focuses over mentoring, guiding, monitoring, nurturing and performing the activities of the organisation together as a team so as to complete the task in a better manner and to accomplish the desired results.
On the contrary, Aventas group has adopted a traditional structure in which the power, roles and responsibilities are restricted within the hands of the top level and middle level management of the organisation which may results in communication gap and lack of team spirit and lack of a common direction to the efforts of the individuals. It has adopted market oriented culture which focuses over the competition, achievement and getting the tasks completed so as to attain the objectives rather than creating a healthy relationship with the employees (Li & Ahlstrom, 2016).
Culture and structure of an organisation are interrelated or linked with each other. Both the aspects are dependent over each other. The structure of CAPCO helps in determining the attitude, behaviour, disposition and practices adopted by it so as to execute the activities in an ethical manner. It has adopted a delegation structure which has helped it to manage the activities and internal stakeholders of the organisation in a better manner by keeping its focus over the attainment of the objectives of the organisation. It has provided freedom to the employees to take certain decisions instantly so as to reduce the chances of risks arising in front of the organisation. All these aspects help in maintaining the culture of the organisation and making the process of the organisation independent and personalised. The manner in which it has allocated the power to its different levels of the organisation has boasted the morale of the employees and generated trust and loyalty which has resulted in improved performance of the employees. CAPCO is maintaining a balance between the structure and culture of the organisation so as to execute the operations in a better manner and to maintain the behaviour of the individuals towards each other and towards the company so as to provide a better workplace to the employees (Khan & Rasli, 2015).
The structure and culture of an organisation helps in determining the chances of the organisation to survive and grow in the environment so as to deal with the changing conditions of the environment. These aspects can help CAPCO to make chances in the pattern or methods adopted by it for the purpose of managing the employees as well as maintaining a healthy relationship with each other in the organisation (Desai, et. al., 2011).
There are various factors available which creates an impact over the behaviour of an individual in CAPCO. These factors determine the behaviour of the individual towards the organisation and performing the activities in a better manner. These factors which affect the behaviour of individual in CAPCO are mentioned below:
There are various types of leaderships which can be used at the workplace of an organisation. The style of leadership is determined by the culture and goals of an organisation. These different styles of leaderships are discussed below:
CAPCO has adopted autocratic form of leadership which helps in the better execution of the activities as it facilitates quick decision making which reduces the risk and provides benefits to the employees by providing them proper supervision and guidance. And promotes creative and innovative thinking and helps in the development of the skills and knowledge of the employees (Cangemi, et. al., 2011).
Organisational theories play a vital role in the functioning of an organisation. These theories can be used in the various aspects of the organisation so as to promote functioning of the organisation in a better manner. These theories helps in the better execution of the roles assigned to the employees in an organisation. This report discusses the scientific management theory and human relations theory.
As per the scientific management theory the main focus is placed over producing the maximum output rather than over the culture or employees or individuals working in an organisation. The main motive of adopting this theory by an organisation is to maximise the productivity of every individual so as to serve the customers in a better manner to attract more and more customers. This theory is an effective measure for those organisations and behaviour which aims at attaining the objectives of the organisation or aims of the organisation without focusing on the demands or expectations of the employees who are performing the activities (Brazer, et. al., 2014).
On the contrary human relations theory focuses over the expectations or demands of the employees so as to fulfil their demands and expectations and provide a job satisfaction to them. This helps in improving their performance as well as attaining the objectives of the organisation by creating healthy relationship with the employees as employees are the most important assets of an organisation. The main techniques or methods used in this theory is providing rewards to the employees and motivating them.
CAPCO has adopted human relations theory which has helped it in developing relations with the employees and reducing the employee turnover ratio as well as saving the time, cost and efforts involved in the recruitment and selection process. This theory has helped CAPCO to achieve the objectives of the organisation by maintaining team spirit and promoting healthy relationships with the employees.
There are two types of approaches available for the management which can be used so as to eliminate the risks. These two approaches are discussed below:
CAPCO has adopted human relation approach which has helped it in maintaining healthy relations with the employees which has helped it in the better attainment of the aims or targets of the organisation.
There are five types of leadership which can be used by an organisation so as to motivate or lead the employees of the organisation in a right direction. Leadership is an important element for every organisation as it helps the organisation to maintain healthy relationships by ensuring the completion of the work assigned to the individuals. It is the responsibility of a leader to ensure the safety of the employees at the workplace and to ensure that the employees are performing their duties well. CAPCO need to adopt an effective leadership style so as to ensure that culture of the organisation is maintained. The impacts of the different leadership styles are discussed below:
Motivation plays a vital role for every organisation as it helps in motivating the employees so as to enhance their performance for the purpose of attainment of the objectives of the organisation in a better manner. It ensures that the employees are performing their responsibilities with effectiveness and efficiency. CAPCO need to apply these motivational theories in its organisation so as to attain the objectives of the organisation without creating any adverse impact over the employees. There are two motivational theories provided by the experts, which can help CAPCO to maintain healthy relations with the employees and by motivating them for improving the performance and to achieve the objectives in a better manner as attainment of the organisational objectives helps in the attainment of the objectives of the individuals. These two theories are discussed below:
As per the Maslow's hierarchy of needs, there are five stages of the needs and expectations of the employees which need are satisfied in a manner. According to Maslow there are five stages of the needs of an individual. When one need of an individual is satisfied or fulfilled it moves towards the fulfilment of other needs. After the attainment or fulfilment of the need an individual feel motivated and it performs its duties or responsibilities in a better manner as it feels satisfied with the job. According to Maslow’s theory a person never feel satisfied as the human wants or needs are unlimited (Bassett, 2016).
On the contrary, Herzberg’s Two-Factor Theory of Motivation explains that there are two factors which provide satisfaction or dissatisfaction to an individual. These factors are Hygiene factors and motivation factors. Hygiene factors can be understood as those factors which help in elimination of all the aspects which creates dissatisfaction among the employees. Motivation factors can be understood as those factors which help in providing satisfaction to the employees.
Motivation is an important aspect which can help CAPCO to maintain the satisfaction level of the organisation so as to ensure that the activities of the organisation are carried out in an effective manner. It helps in keeping the employees motivated and encouraged. There are various benefits of using motivational theories by an organisation. These theories help in maintaining the satisfaction level of the employees as they feels satisfied when their needs are met and they perform in a better manner. A manager needs to understand the importance or benefits of using these motivational theories in CAPCO so as to develop the skills and performance of the employees. There are various advantages of using motivation to an organisation. These advantages are discussed below:
All these aspects provide an effective measure to the manager for the attainment of the objectives of the organisation. Manager of CAPCO need to consider all these aspects so as to enhance the quality of the employees and to encourage them.
Group behaviour can be understood as the behaviour of certain people which are working or living in a group that creates an impact over the behaviour of the others in an organisation. Every organisation need to develop a positive behaviour in the environment of the workplace so as to achieve the objectives by maintaining a healthy environment at the workplace. The behaviour of a group can have positive as well as negative impact over the behaviour of others in an organisation. CAPCO need to maintain the behaviour of the groups so as to maintain the behaviour of the other employees towards the company and towards the work. The nature of the groups can be of different types. These groups on the basis of their nature are discussed below:
There are various factors which can help an organisation to develop the effective teamwork so as to attain the objectives of the organisation in a better manner. These factors which can help in promoting the development of effective teamwork within CAPCO are discussed below:
Motivation: motivation is an important factor which affects the performance of the employees at large. For the purpose of development of effective teamwork CAPCO need to motivate the employees for performing well.
Effective communication: communication helps in the flow of the information and ideas in an organisation. It helps in generating a better understanding in the CAPCO which will help in the attainment of the objectives as well as development of the effective teamwork.
Training and development: training and development helps in the execution of the activities in a better manner. CAPCO need to provide training to the employees so as to generate team spirit among them which will help in the attainment of the effective teamwork.
Guidance or supervision: guidance and supervision helps in guiding the teams in the right direction so as to achieve the common objectives. CAPCO can use it for guiding the team members which can help in the generation of the effective teamwork (Buljac?Samardzic, et. al., 2011).
Technological changes are taking place at a very fast speed and these changes create an impact over the performance of the organisation. Technological changes helps in the better completion of the activities of the organisation. CAPCO need to adopt these technical changes after proper evaluation of the effectiveness of the technology as the technology can have positive as well negative impact over the performance of the company. It helps the team in better execution of the tasks assigned to them as well as provides a competitive advantage to CAPCO over the others. Technology reduces the requirement of the human resource as well as reduces the time involved in the completion of the activities.
It enhances the performance and quality of the products or services provided by CAPCO. It can have negative impacts also over the performance of CAPCO as the cost involved in the installation of the technology is high and installation of wrong technology can results in huge losses to the organisation (Randström, et. al., 2012).
This report provides an understanding of the various aspects related to the behaviour of an individual which creates an impact over the performance of an organisation. it provides knowledge of the two motivational theories and their impacts over the performance of the employees and organisation. Gaining knowledge of these aspects will help in the better execution of the activities of the business as well creating healthy and effective relationship with the individuals so as to create a safe and healthy workplace. All these aspects discussed in the program helps in ensuring that the activities of the organisation are managed in an effective manner. Technology plays a vital role as it creates an impact over the performance of the employees as well as over the organisation.
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