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Unit 23 Employability Skills Assignment Waitrose has been executed over the topic employability skills. Employability skills can be understood as the qualities or skills which need to be possessed by an employee for getting a job, performing its duties well and to get successful in the job. Every employee need to have these skills so as to contribute towards the development and growth of the organisation it is working in. There are different types of job available which need different skills and qualities so as to fulfil the responsibilities in an effective manner. This program helps in providing knowledge of various aspects related to employability skills. This program discusses responsibilities and performance objectives decided by an individual, evaluation of effectiveness in the attainment of objectives, recommendations are provided so as to improve the performance and role of different types of motivation in enhancing the performance of an individual (Miller, et. al., 2013). It also covers the work based problems with its solutions so as to solve these issues and the impact of working as a team has been explained so as to develop an understanding of the importance of working in a team. For the better understanding of these aspects related to employability skills a supermarket of United Kingdom has been selected named as “Waitrose” a chain of British supermarket. It’s headquarter is located in Bracknell, Berkshire, England. It is having around 344 branches across UK and is the sixth largest grocery retailer in the UK. As a manager there are various duties or responsibilities which need to be fulfilled. This program has been executed and discussion has been made about various aspects related to employability skills in relation with a store manager of Waitrose supermarket chain (McMahon, et. al., 2013).
This section of the program covers the set of responsibilities and performance objectives, evaluation of the performance objectives so as to determine the difference. This is done so as to provide recommendations for improving the performance. It also discusses the manner in which motivational techniques helps in improving the quality of the performance of an individual.
As a store manager of a supermarket there are various responsibilities which need to be fulfilled so as to perform the role in an effective manner which leads to attainment of the objectives of Waitrose. Being a store manager of a supermarket there are various duties and responsibilities which includes providing guidance to other employees, supervising the activities of the store and to look after the availability of right amount of stock at right time. The responsibilities and performance objectives as a store manager are as follows:
For the purpose of attainment of the objectives decided there is a need to evaluate the performance so as to identify the deviation of actual performance in relation with the targeted performance. For the purpose of evaluation of the effectiveness against the defined objectives there are various aspects related to the role need to be considered. Strengths and weakness need to be considered so as to analyse the effectiveness in achieving the objectives. This identification of the strengths and weakness has helped in overcoming the shortcomings which were affecting the duties and responsibilities performed as a store manager. Evaluation of the different responsibilities is done on the basis of the actual performance of the responsibilities with the targeted performance. Effectiveness of the maintenance of the environment of the workplace has been done with the help of identification of the behaviour of the staff towards each other and towards the customers and level of satisfaction customers are deriving from the services provided by the staff of Waitrose. The quality of the products needs to be evaluated so as to evaluate the effectiveness against the defined objectives (Amy Yeo Chu May & Carter, 2012). The objective in relation to quality of the product is to provide high quality services and products to the customers so as to improve the performance of the organisation and to improve the chances of growth and survival of Waitrose. For this purpose surveys and interviews are conducted from the customers, which will help in identification of the effectiveness against defined objectives. For managing the self-job the results of the activities are managed and evaluated the desired results and past results so as to analyse the effectiveness. It the responsibility of a store manager to ensure the health and safety of the staff at the workplace so as to effectively perform the activities of the business as well as to comply with the rules and laws for avoiding any legal consequences. The effectiveness of this responsibility is measured by the number of absenteeism or leaves taken by the staff due to health issues and by the number of accidents occurring at the workplace due to lack of proper precautions (Hogan, et. al., 2013).
For the purpose of improving the employability skills there is a need to motivate the employees which will help in enhancing their performance. For the enhancement in the performance various techniques and measures have been applied. These techniques help in the improved performance as well as reduce the cost, time and efforts involved in the execution of the operations of Waitrose. These techniques and measures are discussed below:
There are various needs of employees which need to be identified and fulfilled so as to motivate or encourage them for performing better. There are various theories given by different people over motivation. Maslow has developed a theory on motivation named as Maslow’s Hierarchy of Needs theory. For the purpose of motivating employees management need to adopt motivational techniques which helps in improving the performance of the employees. When one need to a person is satisfied, it moves towards other needs. Needs have been categorised into different levels and these are fulfilled in a sequence. For the purpose of motivating employees of Waitrose motivational techniques and methods are discussed below:
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This section covers the discussion of the solutions so as to solve the work based problems arising at the workplace of an organisation. Communication plays a vital role in every organisation. There is a need to effectively communicate with the employees so as to ensure the attainment of the objectives of the organisation. There is a need to select the medium of communication so as to gain an advantage form this concept. There is a need to manage the time so as to execute the activities or tasks in a better manner. And solutions of the problems faced in an organisation are discussed.
Problem solving is an important aspect for every business as it provides strength to the business by eliminating the chances of risk. It can be understood as a risk management approach which provides safety to the organisation from the problems arising at the workplace due to various factors. Various types of problems or issues arise at the workplace which needs to be solved well on time so as to reduce the impact of these issues or problems. For this purpose there is a need to develop solutions for these problems related to work. This process of solving the issues there is a need to identify the issues and the impact it is creating over the performance of Waitrose. There is a need to adopt solutions for the purpose of solving problems occurring at the workplace. It helps in maintaining a healthy environment which helps in enhancing the performance of the employees. There is a need to involve different levels of the organisation in this process so as to generate effective results. The ways of solving the problems arising at workplace are as follows:
Communication is an important aspect for every organisation. For the execution of the operations of Waitrose there is a need to adopt a method which helps in effective communication among the organisation. There are different levels in an organisation which need to coordinate with each other so as to exchange the information with each other. Waitrose is having large number of employees and these employees to need to communicate with each other for conducting the activities of the business. Communication process need to be done in such a manner that it complies with the ethical code of conduct and manages the professional behaviour. There are various techniques which can be used so as to communicate in Waitrose. For the purpose of communicating with top level management, meetings are arranged where information is communicated with other members of the top level management. For the purpose of communication with middle level management supervisors and managers verbal as well as non-verbal methods of communication can be used in the form of conferences and seminars (Siddiqui, et. al., 2015;2014). There is an increasing trend of using mails for the purpose of exchange of the information so as to manage the information in written form. For the purpose of communicating with the lower level management, conferences can be conducted at large level or open meetings can be held so provide equal opportunities to the employees for participating in the decision making as well as operations of the business. Employability skills includes communication skills also as it is one of the most important aspect for every organisation. Communication is a basic and complex task which needs to be done in a proper manner so as to avoid the risks. For the better functioning of the operations of the Waitrose clear channels of communication are required. Waitrose need to communicate with employees, customers, investors and other stakeholders also so as to convey the information regarding the products and services to them. Informal channel of communication are also followed (Alhassan, et. al., 2014).
Time management is an element which needs to keep in mind so as to generate the desired outcomes. Effectiveness in the time management process helps in using the time in an effective manner so as to gain advantage over the others in the industry. Employability skills need effective time management as strategies are required to be framed for the purpose of execution of the activities of the business. Time management involves planning and organising the tasks or activities of the business on the basis of priority so as to attain the objectives of the business in an effective manner. These strategies focus helps in focusing over the important tasks so as to utilise the time in a better manner for the generation of the desired outcomes. There is a need to implement an effective time management strategy so as to improve the performance. Effective time management strategies for Waitrose are as follows:
This section of the program focuses over the role of working in a team in the attainment of the performance objectives of the individuals as well as objectives decided by the organisation. Working in a team helps an organisation in numerous ways. Various ways are discussed which helps in the completion of the tasks as well as achieving the objectives decided by the teams.
There are various roles which are played by the people in a team. The Belbin theory has suggested that there are nine roles which are played by an individual in an organisation. These nine roles are as follows:
Team dynamics refers to the psychological and unconscious forces which creates an impact over the direction of the behaviour of a team and its performance. Team members perform the activities of the business together so as to perform their roles in a better manner and to provide a direction to the growth of the organisation in a right direction. There are various problems faced by an organisation during the management of the team. All the members of the team perform their activities with the help and support of others. Team dynamics helps in understanding of the objectives and goals of the organisation in a better manner. Every team member contributes towards the achievement of the organisational objectives so as to provide better chances for the future growth and survival. It is the responsibility of the manager or team leader to supervise the activities performed by the team members. For the better understanding of the team dynamics a theory has been selected named as Tuckman’s model (Warner, et. al., 2012). According to Tuckman’s model there are four stages involved. These stages are forming, norming, storming and performing. According to the forming stage all the team members work together so as to create an understanding among them and to get familiar with each other. This helps in better coordination among the team members and attainment of the targets. According to storming stage team members forms a group and discusses the views with each other so as to perform the activities in a better manner. It helps in understanding the capabilities of each other so as to eliminate the gap between them due to various reasons. In the norming stage team members make efforts to resolve the problems among them so as to gain advantage from the strengths of each other so that opportunities can be grabbed. In the last stage performing the efforts of the team guides it towards the attainment of the objectives and goals (Georgiadis, 2015).
The main motive behind the formation of a team is to attain the pre-decided goals and objectives of the organisation in a better manner. There are various ways which can be used so as to complete the tasks and to achieve team goals. These are discussed below:
This section of the program covers the discussion related to tools and methods which helps in the development of the solutions for the problems, development of strategy for the purpose of solving the problems faced and evaluation of the impacts of the implementation of this strategy over the performance of business.
There are various problems or issues faced by an organisation during the execution of its activities. These issues or problems need to be identified at the initial stages so as to reduce or minimise the impact of such issues or problems over the activities of the organisation. For this purpose Waitrose need to adopt tools or methods which will help in the development of solutions for the problems. Waitrose need to consider various aspects before the selection of the tools and methods for the development of solutions to the problems. For the identification of the solutions there is a need to evaluate the problems in a proper manner. Management tools and methods can help in the development of the solutions for the problems with the help of the other employees or staff of Waitrose. These tools and methods are discussed below:
There are various steps involved in a strategy which are executed in a sequence so as to solve the problems in a better manner. For the purpose of resolving a particular problem a strategy has been developed. This strategy is as follows:
The strategy is prepared or formulated with a motive to produce or generate positive results from its operation. This strategy helps in providing a solution to the particular problem or issue for which it has been framed. Waitrose is facing shortage of the human resource for the management of the store in UK. For this a strategy has been prepared which will help in the identification of the problem and requirement of the human resource so as to appoint the required human resource with the help of various methods used for the appointment of employees. And it can also frame a strategy for the purpose of development of the employees. For this purpose the field in which training should be provided need to be identified and after this a plan need to be prepared. The plan will be prepared by focusing on the issue which need to be dealt with. Implementation of the plans needs to be done so as to provide training to the employees in the most suitable manner. The training process need to be reviewed on regular basis so as to evaluate the effectiveness of the implementation process. And after the reviewing and monitoring process corrective steps need to be taken which will help in the proper implementation of the strategy prepared. This strategy will have a positive impact over the performance of Waitrose and will help in the development of the employees. This strategy will help in developing the employees for future and for providing better services to the customers for enhancing the satisfaction level of the customers (Moh'd Al-adaileh, et. al., 2012).
This report has helped in providing knowledge of the various aspects related to employability skills and its role in the development of an individual as well as of the organisation. The motive of this program is to develop an understanding of the importance of employability skills in the attainment of the objectives by an individual. This report discusses various motivational techniques and impact of the various leadership styles in motivating others for the purpose of enhancing the performance of others. There is a need to have various skills so as to fulfil the responsibilities and roles in a better manner. It also provides an understanding of the importance of working in a team which helps in the attainment of personal objectives as well as organisational objectives. It also explains the nature of groups and group behaviour perpetuating within an organisation. For the purpose of resolving the problems various tools and methods have been discussed so as to provide a solution to the problems.
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