Delivery in day(s): 5
Communication is exchange of relevant information between conveying end of information and receiving end and it is done through use of signs, words or verbal, body language, gestures, etc. In health and social care services the communication to be effective is very important for proper exchange of information between the service user and the service provider so that the services yield maximum satisfaction by understanding of needs and making provisions as per needs of user. Thus the study aims to discuss the significance, process and elements of the communications in health and social care along with throwing light on the legislations that apply to the communications in the area. Also the organization efforts in promoting good interpersonal communication and formulation of policies and guidelines to ensure good practice by the professionals have been highlighted by taking case of few patients at care. Also the use of modern technology based ICT software in the care organization have been discussed along with legislations affecting their use and the benefits offered by their use.
L 1 comunication skills in care services
1.1 Use of theories of communication
The communication can be effective only if the transfer of the correct information takes place between the sender and receptor with keeping the meaning intact and in the field of care must maintain its effectiveness to yield satisfaction of needs. Various theories are applicable to the process like
A very crucial process in the care provision is through listening to patients and gaining an insight to the case through questioning in order to understand the situation and development of a care plan in accordance with the needs assessment (Dainton, 2011). Thus the various communication skills needed in case of health and social care professionals involve
I feel that the doctor in case of Anna and Paul was poor at communication skills and this led to development of negative feeling towards the care services and resulted dissatisfaction in user.
The Interpersonal communication involves two parties, one being listener or care worker and other being speaker or conveying end or patient. As per the theory of Social Exchange, all individuals try to increase the pleasant feeling and reduce the negative aspects that cause pain in them and thus involve in exchange with others in the society. Thus empathy is an important aspect of interpersonal communication between care user and provider which I feel was lacking in case study of Anna. Various methods are devised to handle inappropriate communication include
Thus the role of the care organization is crucial in monitoring and handling of inappropriate interpersonal communication taking place with the service users and the organization in the case must take care of the communication and behavior of the employer or care providers towards the patients or care users to maintain its reputation and allow for satisfaction and well being of the users in the organization.
The barriers in the communication are bound to occur thus various business strategy are developed in order to provide support to care users. Firstly the service provider must be a good listener and willing to work with people from various backgrounds and needs. As in case of hearing impairments in the patients, the service provide must make use of graphical representation in order to convey information to the patient (Edgar et al, 2004). Also the service provider must be equipped and skilled in making use of British Sign language to support the communication with disability in patients and communicating through use of hand movements, body, etc. In case of patients with visual impairments, the support must be added in form of magnification equipments or glasses. In order to support communication in case of language or culture differences in the service user, the service provider must arrange for a translator to effect communication. I feel that the doctor in the case was quite unresponsive and not understanding the needs of Anna as visible through body language and did not provide support to patient who was unable to move and she was left in uncomfortable situation.
With the advent of modern technology, the use of special software in the field of care services have revolutionized way the service user information is maintained with the help of computerized systems and in provision of better services and care to them through use of modern technology and communication devices like personal phones through the Information and Communication Technology software (Murray, 2011). As shown in the figure below these software not only help in maintenance of the medical history or user information but also help in monitoring of the service uses in their homes and thus this has led to extension of the care environments of the service users. The service users are informed and monitored through sensors or use of the mobile phone as the extent to which they follow the care plan provisions and thus the software is dedicated for better health care of the service users. This software is prevalent in monitoring of health of the ageing European population and is known as Health Care through Intelligent Monitoring (HCIM).
Thus the use of modern ICT packages in extension of the care environments with the aim of delivering better care provisions to the people and monitoring of their activities even in their homes, offices, etc and providing alerts to them regarding exercise, diets, etc.
The ICT software is used in the field of care and they offer varying benefits as:
There are various legislations that a care organization must bear in mind before allowing the use of ICT software systems in the organization. They can be explained as under:
In health and social care, the effective communication means the conveying of the appropriate information between the service provider and the service user. The professionals in the field must be trained in order to ensure their proficiency in use of sign language, face reading, body gesture understanding, etc apart from being good in the verbal communication to allow comfort to the service user. Also the service user must be protected and they should not be discriminated owing to different cultural heritage , disability, etc. the organization must ensure proper monitoring of the professional in dealing with issues relating to inappropriate interpersonal communication with the service users. Also the use of modern technology including ICT software are crucial fro the health and social care practitioners. These help in better monitoring of the patient health even in their home or office environments however the organization making use of such software owes responsibility to its employees who will be impacted by continuously working on the computer systems. Also the valuable information related to the clients can get leaked away due to action of hackers and thus this can be in violation of the confidentiality policy, which entails the non revealing policy of the patient information without their consent to anyone.
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