Introduction

This Unit 15 Managing Business Activities Assignment Sample is about the Recruitment Company ABC. Its job is to recruit the right candidate for the right post and meet all the requirements that are declared by the client organisation. One of the objectives of the ABC is customer satisfaction, and another objective is to earn more revenue while maintaining the good brand name of the company. It is possible through the joint efforts of all the employees of an organisation. The ABC brand name is lagging behind due to various problems, such as poor performance, a lack of leaders means no leadership quality in the management, and poor quality of services with no positive output. This study shows how the company should follow various steps in bringing the good change in an organisation.

 

Task1

1.1. Evaluate the interrelationship between the different processes and functions of the organisation.

        

 

The above structure is of the ABC Company, and all perform their activities to achieve the goal of the company, that is to earn income/profits by recruiting employees for the corporate, companies or any organisations. Customer satisfaction is also their main priority by providing skilled, full/efficient employees to the organisation (Alrichs, Nancy,2000). The recruitment company evaluates the candidate first on their own behalf & if shortlisted, then forwards them to the HR of the organisation as per their requirement, but here, the company is falling behind in fulfilling its aim. The reason is the lack of interrelationship among the staff of the ABC Company. Some of the members who should play the role of the leader are not performing their job effectively. The recruitment manager is not maintaining proper coordination with his junior staff and is not retrieving the data of efficient candidates. He should first keep the requirements of the company in mind and then start working on the procedure. He lacks leadership qualities.  The same is with the business developer, whose responsibility is to recheck the process of all activities where the business of the ABC Company is affected and coordinate with subordinates properly.
 

1.2. Justify the methodology to be used to map processes to the organisation’s goals and objectives.

The above is the process chart that fulfils the aim of the ABC Company. All members of the organisation chart work only to fulfil the goal of the company, and they follow the above process to meet the requirements of their client and the goal of their own goals.

The Process of Recruitment of ABC

The company first advertises the requirement of the candidate with the client’s company details through a newspaper or on their website, or by sending mail to the candidate. The first attempt by the candidate is to approach the recruitment agency. Sometimes the company name is not revealed by the recruitment company as it follows the procedure of recruiting their employees through the agencies only (Ashby, Franklin and Arthur, Pell, 2001).  Once the CV is shortlisted by the manager who interprets the data (Curriculum Vitae) & call is made to the candidate, then it is forwarded to the recruitment interviewer who takes an interview and evaluates based on their own judgment by taking an ability test. He makes the selection & forwards it to the corporate HR department.
 

1.3. Evaluate the output of the process and the quality gateways

The recruitment process followed by the ABC company results in the selection of an effective employee for the client. ABC Company evaluates the candidate first on the basis of its own judgment because it affects the goodwill of the company and its revenue generation. Gateway is the procedure that follows the procedure of selection of the candidate. The diagram in the previous question states the process of recruitment (Acka and  Heaton,2004). The quality of the selected candidate should be superior, which means the candidate should be effective and efficient enough in their aptitude, skills, and academic qualifications should as per the needs of the client. There is a loophole in the recruitment and selection process of the ABC Company, such as a lack of leadership, proficiency in following procedures & lack of coordination that affect the financial status of the ABC and affect in becoming down its brand name. ABC Company should review all the steps in the procedure of recruitment procedure and adhere strictly to it. The company should keep proper control over the time and the cost used in the recruitment process. The management should bring changes in their behaviour by adopting a leader’s quality that changes the quality of the recruitment process and affects the selection of superior quality candidates.

 

Need Help

Are you seeking an expert for your assignment writing help? Connect to our experts today and get your assignment done in no time. Click on Upload Assignment today!

 

2.1. Design plans which promote goals and objectives for own area of responsibility.

ABC company must take care that their act of responsibility relating to their own staff members, clients/customers, community, etc, with whom they are working, follows the laws and regulations in their own working key areas, i.e. recruitment and selection. They have made their own ethical framework, which they follow in achieving their own goal. Issues with the environment, internal/ external and with the selection of the candidate from whom the customer is not satisfied. It affects the quality of life of the people (Bunting and Grugulis,2007). The responsibility of following and considering all regulations should be taken by the middle or higher-level managers. All units of the ABC should follow the above ethics. The below are the skills that need to be followed and ensure compliance, which are followed by the recruitment company, and ABC should adhere to them.

• Monitoring the legal regulations, ethical and social needs that affect the key areas of the work of the ABC Company.
• The company should follow the developed process and procedures in recruitment and selection so that they can meet the needs of their own and of their customers.
• It is the responsibility of the top and the middle management to ensure that all interrelated people within the company understand clearly and follow the procedure /policies and make it their practice.
• Encourage the environment of meetings among the staff members, not only with the sole aim of meeting the needs/goals of the company. Sometimes employees have a lot to share with the management, and if it is not fulfilled, then it leaves an adverse impact on the working of the recruitment process/ business activities.
• Identify the failures, if any & submit the report of the failures to the relevant steering group.

 

2.2. Write objectives, which are specific, measurable, achievable, realistic and time-based to align people and other resources in an effective and efficient way.

Smart objectives mean that the company ABC should be clear with its goal first, whether it wants to make money or lose money. By keeping in mind, the company should analyse the situation and formulate the policies and procedures that help in achieving its goal. ABC should also specify the activities and responsibilities to its staff so that they can give their best by using various resources. The following activities should be performed by the ABC Company-

• ABC should recognise the changes that first occur in the environment of the company and formulate new policies according to the changes. 
• Utilise the appropriate time in following the process/ procedure of recruitment and selection of employees with the support of the staff of the company.
• The middle and the top management should guide and give their feedback to the other employees so that it will improve their performance, which makes the working of the business effective and helps meet the goals easily.
• Take care of the concerns of all ethical frameworks.
• Use the right type of knowledge and information in the right task and at the right time so that it helps in reducing the risk.
• The management should encourage employees to share their knowledge by involving them in confidential discussions.

 

2.3. Implement appropriate systems to achieve objectives in the most efficient way, on time, to budget and meeting organisational standards of quality.

There are various risks to the recruitment agency, such as ABC Company, and it is necessary to follow various steps in removing all risks by following an appropriate system so that the company can meet its targets and fulfil its goal.

The various risks are-

• If the company delays in giving the service to the consumers, or in other words, if ABC delays/ fails in giving the right and effective candidate as per the client's needs, then it affects the performance of the on-time delivery.
• If the client is not satisfied with the ABC Company, then the negative impact would be on the quality of the service provided by the ABC Company. It often requires an adequate transition time and the cost of effective communication and training between the cross companies. It is essential to clarify the goal between both companies.
• The system of recruiting the right candidate for the right post fails if sufficient resources are not provided to the staff members by the management in the ABC Company. It is due to the ineffective use of cost and the budget specific for the purpose b the company.

An appropriate system should follow the ABC to reduce all the above risks.

The above system is followed by making a strategy first to remove the risks imposed on the ABC Company and become a hurdle to achieving its goals. After assessing the various risks, the strategies were made by the top and the middle management of the company. Risk process consists of various steps to control the risk ability to occurring further and properly monitor them so that improvement notices can be made in future by adoption of the risk control process.

 

2.4. Carry out work activities meeting the operational plan through effective monitoring and control.

The management of the ABC is responsible for monitoring all the activities of an organisation and evaluating the quality, impact and effectiveness of the activities. It clarifies whether the company is reaching towards meeting the goal of the company or not. Monitoring involves the activities of keeping records of all performing activities inside and outside the ABC Company. By adopting this monitoring activity by the management regularly, the management gets the opportunity to make adjustments in the project to ensure that all the resources are utilised by the company. In addition, all the goals of the company were properly achieved. To ensure that the company also follows all the compliance laws and regulations, while showing progress towards meeting the objectives. All monitoring activities are monitored by the management to consider the reports of the operations & the finance. This is the responsibility of the management to ensure that all the reports are maintained regularly, and discussions should be done by noting every minute of the activity. After monitoring all the risk-generated activities, control is exercised after the evaluation. The management evaluates the ongoing improvement and provides the proof that leaves an effect on the working of operations, planning and making decisions. Review is the ongoing process of continuous improvement, learning & development. The evaluation and monitoring process is not possible without proper planning.
 

3.1. Design systems to manage and monitor quality standards specified by the organisation.

The best system to manage and monitor the quality standard of the services provided by the ABC is Six Sigma quality management. The method sets up the benchmark of superiority. It is the prime concern of any organisation to survive in the market in the high competition. It raises the standard of the quality of the business activities/services through implementing the management approach in the ABC organisation (Antony, J, 2004). The purpose behind the six-sigma is that the company ensures itself by testing the products and services to meet the criteria of the desired standard and customer satisfaction.

 

The above diagram is the system that consists of all the phases of Six Sigma in maintaining the good quality of services and meeting the consumer needs by the ABC company.

 

The first step defines the needs of the client to the ABC and all the risks assumed are measures, defined in the next step, and makes the company active in taking further decisions. Analyse the situations that what are the reasons create the problems and the risks that affect the business operations and the poor performance of the ABC. In the improvement phase, it stated that all the problems are eliminated by the company and all the actions are controlled by the management of the company to do further improvement in all operations and maintain the standard of quality (Voelkel, 2002).
 

3.2. Demonstrate a quality culture to ensure continuous monitoring, evaluation and development of the process.

The above diagram is of the quality culture that is the value system of the ABC Company. It results in establishing the conductive environment of the company for the continuous improvement in its quality(Webster,2006). There are various steps that ABC should follow and improve the standard of the working performance of the company. These are mentioned in brief-

1. Clear of objective

2. Follow the Management approach

3. Good Attitude towards consumers

4. Approach to problem solving

5. Performance improvement approach

6. Builds good relations and trust among employees

It is a little tough to change the working environment and adopt the new steps/culture in improving the quality of business operations to overcome the deficiency in the past. Leadership quality is the only important factor that brings drastic change in an organisation if the company adopts it. Changes require new ideas/innovations to bring the new improvements. It is the effort of all members of the organisation, especially the major efforts from the management level.

 

3.3. Recommend improvements which align with the organisation’s objectives and goals and which result in improvements.

Below are the steps that should be adopted by the ABC, and these steps help the company in bringing continuous improvement in the business environment, i.e. recruitment and selection. It changes the behaviour of the employees (Messmer and Max,1999).

• ABC should maintain awareness of improving the quality of culture in an organisation by removing all issues.
• The Company should ensure that the management follows the leadership steps and plays the role of the leader at every single moment.
• Encourages the self-development and self-initiative of the Company among its employees
• Give recognition and rewards to all the employees to maintain the good quality of the environment in an organisation.
• The management should observe all the activities that are performed by the interviewer in the selection process of a candidate as an employee of the client company
• The business development manager develops new innovative activities that should be performed by all the employees under the supervision of the management. It also considers that training should be given to the employees by the management to improve their skills.

 

3.4. Report on the wider implications of proposed changes within the organisation.

The major implication of bringing drastic changes in an organisation is done by the top and the middle management. These changes are on improving the quality of the services given to the consumers by providing the right candidate for the right post. The management adopts new techniques in improving the skills and the efficiency of employees, which brings a new change in business performance (Herman, Roger and Joyce,2001). All senior managers adopt the quality of leadership to bring change in ABC and also gain the ability to control all the risk-creating situations before they worsen.

 

Contact us

Need help with assignments in UK? You are lucky, we at Locus Assignments provide students with quality assistance for students. Elevate your academic performance today by clicking on “Upload Assignment”.

 

Conclusion

The Unit 15 Managing Business Activities Assignment Sample of the management of the ABC Company is to remove all the problems and improve the performance of all business activities performed in the organisation. The company analyses the risk and the problems, takes necessary measures to improve them by keeping all health & safety policies for its employees in mind.

 

References

• Alrichs, Nancy. S,2000. “Competing for Talent: Key Recruitment and Selection Strategies for Becoming an Employer of Choice”. Davies-Black Publishing, Palo Alto. California.

• Ashby, Franklin. C and Arthur. R., Pell, 2001. “Embracing Excellence: Become an Employer of Choice to Attract and Keep the Best Talent”. Prentice Hall Press, Paramus. New Jersey.

• Acka. C and  Heaton.N,2004. “The reality of 'new' careers for men and for women”. Journal of European Industrial Training 28, 141 - 158.

• Antony. J, 2004. “Some Pros and Cons of Six Sigma: An Academic Perspective”, The TQM Magazine. Vol.16 No. 4. pp. 303– 306.

• Bunting. M and Grugulis. I, 2007. “Skills, Training and Human Resource Development”: A Critical Text, Basingstoke. Palgrave Macmillan.

• Deems, Richard. S,1998. “Interviewing: More than a Gut Feeling”. Provant Media Publishing. Urbandale. Iowa.

• Herman, Roger. E and Joyce. LG,2001. “How to Become an Employer of Choice”, Oakhill Press. Winchester. Virginia.

• Messmer and Max,1999. “Human Resources Kit for Dummies”, IDG Books Worldwide. Inc. New York, NY.

• Voelkel. JG, 2002. “Something’s missing – An Education in Statistical Methods will Make Employees more Valuable to Six Sigma Corporations”. Quality Progress. pp. 98-101

 

Unit 15 Managing Business Activities Assignment Sample is provided by the industry's topmost writers. Locus Assignment Help UK is posting free unit solutions so scholars can explore assignment help and review the quality of our work.