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Diploma in Business
Unit Number and Title
Unit 14 Working with and Leading People
In the present era of extensive professionalism, human resource plays a pivotal role, serving immensely towards staff recruitment and overall management of the working force of an organization. Essential to highlight that it is on e of the key concern of every organization to incorporate effective staff recruitment, selection and retention process in order to engage proper working force. The presence of an efficient human resource segment reflects a strong leadership efficacy of the concerned organization that is successful to meet the challenging conditions in the professional domain. Needless to mention that a strong team management is a reflection of strongly embedded leadership ability at an organizational level (Noe, 2013). This unit 14 working with and leading people sample assignment focus than be given to explain the staff recruitment, selection and retention procedures of city along with highlighting the organizational culture of the concerned courier company. In compliant with the given requirements of the task an attempt shall be undertaken to explore various aspects of human resource and the significance between working with leading people. In this context the example of City Link Company has been considered. City Link is British origin Courier Company based in Coventry of the United Kingdom, established in 1969. The key business of City Link is to operate a delivery service within the United Kingdom. The cited courier company has annual revenue of more than £320 million that enabled City Link to earn a leading position in the business market of Courier Company (Citylink.co.uk, 2016).
Aligning with the provided case scenario it can be stated that City Link Company has present working forces of 25 employees working as full time employee and has a plan to initiate a developmental plan in future. For this purpose City Link has also planned to strengthen its working in partnership for which the concerned organization is planning to develop a proper recruitment plan. As evident from the task question a documentation of staff recruitment in City Link has to be produced by the recently appointed general manager of the concerned organization. The following steps are important with respect to documentation of a staff recruitment procedure:
Advertisements for different post in City Link are:
Responsibility for the post:
Academic and professional requirements:
Type of employment:
Type of employment: permanent
Skill and experiences required:
Type of employment:
Responsibility of the post:
In compliant with the mentioned question it is be stated that the process of staff recruitment should be in accordance to the statutory roles and legal guidelines applicable in the United Kingdom and the concerned human resource manager should remain informed about the legal guidelines applicable to recruitment process. During the staff recruitment process it is also essential for the human resource manager of City Link to remain focus on aspects related with job posting, formulation of the interview question, checking job offers etc. therefore both legal and ethical considerations are found to produce an impact over the entire job recruitment process of City Link (Brown, 2011).
The staff recruitment and selection process is found to comprise of a number of sequential steps that are as follows:
The presence of a strong leadership is a reflection of strong and stable organization. An efficient leadership is one of the major requirements that a manager should possess. Important to state those distinct types of leadership styles are prevalent and managers select the leadership style appropriate for their respective organization (Beerel, 2009). Citing the example of City Link it can be stated that with an intention to expand its working force incorporation of a proper leadership style is very essential. In this context the directors of City Link is evident to hold a staff recruitment session wherein there are vacancy for 10 staff at different posts. In complaint with the question, it is important to consider that leadership ability of the manager is a reflection of the leadership traits. Hence in context of discussion it is important to convey that the appointed individuals should be responsible for the given task provided that the appointed individual is having a good leadership skill. However leader has the trait of both leader and a manager.
Leadership and managerial skills are two distinct aspects that are equally important for an organization to remain operationally efficient. The leaders in City Link are responsible for setting the business goals and also to address the professional challenges. On the other hand the managers of the cited organization are found to be specialised on conformance to the standard and also are responsible for proper management of their team members. Hence the managers of City Link are found to involve in organizing and giving directions and also in controlling the employees with a sole objective to achieve business goals. Therefore it can be further added that both leadership and managerial skills must complement each other and an efficient manager should not only reflect proper managerial skill also should possess and strong leadership skill (Daft and Marcic, 2014).
Addressing the task question I don’t consider myself as a situational leader, however I would prefer to follow participative leadership style being in managerial position of city link. Important to mention that a number of different leadership styles like democratic leadership, autocratic leadership, paternalistic leadership , laissez faire leadership, transformational leadership are evident to be practised within the present day organization. However democratic or participative leadership can be considered as the most suitable form of leadership style implemented by city link. Also while meeting the challenging situation wherein decision making is the key requirement; it is marketing essential to undertaken autocratic leadership approach. Citing the example of city link the incorporation of paternalistic leadership style is not preferred as in majority of cases; employees demand to remain free from the burden of decision making. Additionally laissez faire leadership style is also not suitable for the business operational activities of the concerned organization (Sadler, 2003). Citing the example of City Link emphasis shall be taken to understand how the concerned organization has motivated its employees. For this purpose the motivational theories considered shall also be included. Maslow’s need hierarchy theory, two factor theory and X and Y theory are among the important employee motivational theories. Understanding the approach of employee motivation practiced within City Link it can be stated that the concerned organization motivate its working force in alignment with Maslow’s hierarchy of need theory. Through the practice of reasonable payment to its employees and treating the working force equally without any type of discrimination, City Link motivates its employee population. By offering a good salary package, City Link not only motivates its employees but also ensure retention of working force. Furthermore, the positive organizational culture of City Link treats its entire employee with dignity and without any discrimination. This approach has enabled the working force of City Link to obtain social prestige and social respect (Winkler, 2010).
The presence of an effective teamwork is a reflection of organizational success which is also true for City Link. It can be further stated that team working is one of the most preferred ways of sharing skills within the professional domain subsequently enriching the knowledge content of the entire team wherein a unity of knowledge is dominant. Playing a role of manager of City Link, with an objective to assess the benefits of teamwork in the concerned organization it can be conveyed that teamwork contribute in development of efficiency at business operational level aiding to reach the set target at a much faster pace. A strong and functional team is also effective in meeting the professional challenges along with distribution of work pressure on the entire team (Felton, 2012). Additionally in a functional active team, for any failure not an individual but the entire team is held responsible. Hence team work gives an essence of unity and also acts as a sharing platform. Development of employee relations is also achieved through team work which is evident within the organizational culture of City Link. Hence in City Link through effective team work a number of projects are undertaken within the same time frame enabling the company to achieve better degree of business success. Importantly decision making is also an integral part of an effective teamwork.
Emergence of conflicts of interests within the employees is a common phenomenon in every organization and City Link is not an exception to this. The cited company is evident to encounter is varied conflicting situations while undertaking its regular business operational activities. Team working attitude enable the company to sole the disputes as the team members of City Link reflect a goal oriented working attitude. Furthermore in situations of organizational conflicts the team leader plays a pivotal role and in this case, Belbin’s team roles model has been implemented to address the given scenario.
The existence of a functionally effective team can be considered as competitive advantage for City Link. Therefore in order to improve the effectiveness of the team of the said company it is essential to embed the essence of diversity of knowledge within the team for addressing the challenging situations. However the team of City Link can improve its efficacy level by implementation of proper ethical code of conduct along with establishment of a proper interactive platform. Furthermore by following Belbin’s team role model the team efficacy level of City Link can be enhanced. The incorporation of mutual trust within the team members and integrity are the also essential in this respect (Frazer and Oswald, 2009).
Assessing the work performance of the employee is considered as one of the crucial aspects with respect to monitoring the functional efficacy of the concerned organization. The above mentioned fact is also applicable for City Link wherein significant emphasis has been given to monitor the work performance level of its working force. In this context it can be added that a number of ways have been found to be effective in assessing the work performance level of City Link. To begin with the implementation of random methods, organization of surveys, and incorporation of performance appraisal and execution of appraisal interviews are the ways by City Link can monitor its employee performance level (Frazer and Oswald, 2009). Through application of random methods of quality control within the said organization is useful of City Link in this respect. Furthermore conducting a survey based study wherein the clients and customers of City Link are the respondents enable the company to have an insight regarding the functional efficacy of the working force of City Link. Also undertaking of performance appraisal and with organizing appraisal interview can not only help City Link to evaluate the performance level of its working force but also serve to motivate its employee.
Continuous up gradation of the professional skills of the working force is very essential for an organization with respect to its business operational efficacy and a number of ways can be implemented to assess the development need of the working force. Considering the example of City Link it can be stated that training need analysis can be executed in order to understand the development need of its working force. Training need analysis is found to be in alignment with the concerned organization’s business strategies, goals and objectives. Furthermore person analysis being a part of training need analysis is useful in analyzing the potential of the participants and the instructors who are associated with the concerned procedure. Also City Link can initiate analysis of the content for which the company should be informed about what type of knowledge. Information and experience required. Following training need analysis the required professional training should be provided to the employee’s of City Link in order to upgrade their professional skills (Noe, 2008). In this context it is also important to understand that the delivery of training process should comprise of understanding the organizational objectives along with finding out the gap. Formulation of training objective, selection of trainee, training methods, selection of evaluating methods, administration for training and evaluation of training are the other important aspect of the training method that should be essentially considered by City Link while assessing and providing training to its working force.
As already discussed in the previous sections, for the betterment of business operational activities; organizations emphasize on improving the professional performance level of its employees. In order to attain this it is highly important to understand the drawbacks and also the requirement of the employees with respect to the organizational framework. Moreover in order to obtain a well trained and efficient working force it is essential to provide them with the required training. The above mentioned statements are also applicable for City Link that through its organizational efficacy has already proved its business excellence. Citing the example of City Link it is evident that similar to other organizations evaluation of the success of the assessment process is accomplished. On an elaborated note it can be stated that the newly recruited employee demand a good and extensive level of training related orientation program in order to better adapt to the newly associated organizational structure and culture of City Link (Laird, Naquin and Holton, 2003). This assessment process can be conducted through survey that can become an effective tool for understanding the effectiveness of the training given to the newly recruited employees of City Link. The result or survey data obtained can be further utilized as a measuring tool in order to understand job performance or productivity quotient of the employees. Hence it can be inferred that proper evaluation of the success of the assessment process of the employees can be presented as a potential device to understand to what extent the training given to the working force has profited the concerned organization with respect to its business productivity.
Referring to the information and knowledge provided in the above tasks it can be concluded that leadership is the most important factor with respect to organizational success which is well presented through City Link. A proper leadership approach has not only the capacity to in build a sustainable business platform but is also effective in hiring of the suitable working force. Worthy to mention radical changes may emerge within an organization if leadership style or approach is not found to be properly embedded. Hence leadership, managerial skills and effectiveness of professional training given to the employees are the key drivers for an organization like City Link to achieve commendable business success.
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