Delivery in day(s): 5
Personal and professional development refers to evolution of own skills and capabilities and identification of strategy and activities for improvement to achieve the goals and objectives. The Unit 13 Personal and Professional Development Assignment SWOT Analysis will explain self-managed learning and approaches of lifelong learning to improve the own effectiveness according to organizational goals and objectives. In the next task report will conduct the SWOT analysis for identifying the skills that requires improvement and develop the personal and professional development plan. It will define activities to undertake the plan and critically analyze the effectiveness of and make changes in the plan to craft improvement in the areas of lacking. At the end, report will provide the solution for work based problem at Hilton hotel and explain the process of communicating the information at different level.
Self directed learning is the process through which an individual enhances knowledge with the help of all the resources available to an individual or group. In the direction of self directed learning, one becomes independent and acquires knowledge without through self evaluation. By choosing any appropriate strategy one can easily becomes self directed learner.
Following are the approaches that individual can select to become an independent self directed learner:
As an assistant manager, I will involve the following approaches to encourage learning in personal and professional context:
With self learning, both organisation and individual will be benefitted in many ways:
Benefits for employees:
Benefits for organisation
As a manager in Hilton hotel, my responsibility is to manage the human resources to meet the desired functionality and operations in hotel. It is necessary for me to develop the understanding about the various functioning areas of the organization so that I can use my skills to achieve organizational as well as personal objectives. To meet my job profile, I need to improve my communicational skills, anticipations and analysis approaches to deal with employees and customers. However, current skills in motivation, planning and implementation are good but the regular changes in organization are leading me to enhance the skills in order to work with new approaches and situations (Bell, 2010).
In order to meet professional standards associated with manager profile, I need to make changes in personality and communication so that I can effectively motivate the employees and present the business before the customers. It is required for me to analyse the employee’s performance and to maintain the relationship with them. I need to learn how to enhance relationship with employees in professional manner so that organizational goals can be achieved more efficiently with the satisfaction at employees. However the current skills are effective to manage the workload and distribution but still need some improvement to deliver the work on time (Ahmed.et.al.2011). Also, attention will be given towards the personal objectives like good personality and professional values among employees.
To sustain the position of manager, it is necessary to identify the approach towards the own development and growth so that they can also be used for the professional profile in workplace. Various techniques like self-assessment and SWOT can be used to enhance my skills. I have identified that in order to enhance the communication skills, I need to make command over the language and presentation of ideas. I will make use of online video and audio to craft my skills in presentation. For a manager it is necessary to be excellent in communication and in personality to sustain the position in workplace and to be effective in role and responsibility (Goetsch and Davis, 2014). The practices towards the professional standards will help me to establish nice relations with employees.
My practices will also be concentrated on the time and planning in projects. Scheduling, prioritization and distribution of work will be made after the detailed analysis so that projects can be completed within the time and with quality. I will log my previous activities so that future faults can be stopped and same experience can be used to enhance the progress of newer task (Simons, 2013). Books and journal will be preferred by me to know more about the management practices.
Table 1: SWOT analysis
A manager always has an opportunity to enhance the current skills set along with the development of new qualities in personality. It is essential for a manager to observe the opportunities inside and outside the organization so that timely actions can be taken to meet the personal objectives (Egan, 2013). As a manager in Hotel Hilton, I have analysed the following future needs and the approaches to meet them:
Table 2: Development opportunities and action for future (GAP Analysis)
Action for improvement to meet future needs
To improve the leadership, I will learn from the theories and activities of great leaders. I will learn how to lead in opposite conditions of business. (McNeil. et.al. 2015).
I will improve my schedule and planning strategies to enhance the productivity in work.
I will study the previous activities of the management so that same experience can be used to make the planning stronger for new task (Lussier, 2011).
I will encourage myself to participate in various events in workplace so that communication skills can be improved. It will be helpful to motivate the employees.
For the effective management and motivation of employees as a manager in hotel Hilton, I will follow the following personal and development plan.
Table 3: Personal and professional development plan
Utilization of resources
Manage the time to deliver the task within time
To meet the communication skill which is used for profession
Employees satisfaction will be considered
Analysis on need of human power to accomplish the task within time.
Development of collaboration with employee.
Formal language and personality in workplace
Proper distribution of work to proper skill set
Time based allocation of task to manage the time.
Live participation and learning from online video and audio sources along with books & journals
Individual’s capabilities will be observed to carry out the job
Study will be made on prior actions and faults to make better strategies
Team work will be created to motivate everyone in group
Classes will be joined and participation in practice.
Proper analysis of work load and capabilities of team (McNiff, 2010)
Organizing events and norms to manage the time in a competitive manner.
Being enrolled in communication with employees for their queries and interest.
Motivating employees to meet the organizational goals.
Requirements of the task in Hilton is being analysed so that better plan can be made.
Conducting meeting to distribute the workload in acceptable form
Using presentations to enhance the professional knowledge.
Making notes on individual’s capability to ensure the proper use of skills in organization (Moon, 2013).
To plan the personal and professional growth, I will follow certain activities and procedures to ensure the development. This will be helpful for me to present myself in better and effective manner before the employees and customers. I would like to prefer the following procedures and activities to win my bad parts in personalities:
The following document is presented to parallelize the personal and professional development plans with the organizational goals:
Table 5: Document for planned activities
Enhancement in performance
To make improvements in my personal and professional skills, I analysed the certain activities and practices so that areas of the improvements can be identified. In order to acquire enhancement in skills, I have been planned several procedures like training and development, mentoring and meditation. It is necessary for me to evaluate the outcome of all the efforts towards the skills. I have used the feedback from employees and analysed the effect of talents on activities. Feedback stated that my skills of leadership and planning are improvement dramatically in comparison of others. Addition to it, I have received the good feedback in communication skill and my presentation. The productivity from the employees is increased as the result of proper utilization of resources, time division and planning strategies. Also the employees are satisfied with working strategies and showing interest in the communication with me (Moon, 2013).
Besides to all that, skills of professional knowledge and working is enhanced but still need some time to get maturity. I am facing a bit problem to treat employees according to the workload. I think that historical aspect of management will be helpful for me to establish link with employees. I am using online books and journals to know the practices in common objectives so that time on decision making and implementation can be saved (Kolb, 2014). However, I have reached the proficient level of qualities for those a manger should seek to meet.
As I have mentioned, I am facing a bit trouble to deal with employees in certain cases. Also my decision making power is not so quick and responsive for problems. Thus, I have changed my activity and procedures to meet the remaining needs:
Table 6: Updated development plan
Action for improvement
Required Time period (Month)
Decision making power
Not so responsive and quick
Making approaches to learn previous activities and pre analysis of issues (Zepeda, 2012).
Reduce the flexible nature and apply formal behaviour to maintain relations
Lack in perfection to subjects
Considering practical experience rather than moving theoretically
Exact identification on individual’s interest and skills
Using form fills from employees’ side to know their skill sets and check at own side (Hopkins and Putnam, 2013 ).
Work-based problems are those problems which cause hindrance in effective working in the workplace. These problems need an effective solution because this will otherwise result in low quality work. Effective problem solving takes some time and also required a proper attention till it is not solved completely (Schein, 2010). The effective solution to work-based problem followed a following process:
In Hotel Hilton, communication is noticed as one of the major work based problem. Due to lack of proper communication the quality of services provided by the Hilton to its customers are affected. The managers and other employees of Hilton hotel are facing problems in exchanging the important information and data which are essential to daily operations of the hotel. The solution to improve the communication processes in the Hilton required use of emails, messaging apps or sending messages via LinkedIn for quick exchange of information among the employees of Hotel Hilton (Stüber, 2011). Issues related to workplace communication can be solved by understanding and creating effective policies in the hotel which will addresses the problems and helps in creating an efficient communication network in the Hilton.
The communication can be done in variety of styles. Like for applying for a suitable job, one can send his application through email. The email can be composed like the following:
Subject: Job application email
Firstly email should cover the reference of the job applying for and where you found the job posting. Secondly, details about what we have to offer to employer and why employer should hire you. I am here by attaching a copy of my resume with this e-mail. I will eagerly wait for the interview call from you.
The format of the CV attached with the e-mail for the job application is the following:
Address: Flat 9 Bounds Green Court
Conscientious, hard working and trustworthy individual who is eager to work within the people. A good overall knowledge of looking for a position with the prospect to continue to learn, develop and progress. I self motivated and have good communication skills. I have proven experience succeeding in a variety of professional environments and thrive on challenges. I enjoy working as part of a team and always willing to extend knowledge on all subjects.
Feb 2002 to Aug 2003– Waitress
Avanti- Village Restaurant, London
Mar 2005 to Nov 2008 – Waitress
Joe’s Cafe, London
Apr 2006 to Aug 2008 – Waitress
La Pasta Restaurant, London
(part time in the evening)
Sep 2008 to Aug 2010 – Waitress
San Daniele Del Friuli Restaurant, London
(part-time in the evening)
Oct 2009 - Present- Dressmaker
Steliana Tailoring, London
Professional School of Tailoring, Bacau, Romania
-Experience in Restaurants through employment,
-Experience of Design and Tailoring through study,
-Accurate, organized and creative,
-Strong presentation skills,
-Meticulous with an eye for detail.
-Creating Software Abilities
Romanian – native language
Reading – Excellent
Writing – Good
References available on request.
Reading, theatre, travelling, art exhibitions and music.
On becoming successful in my job application, following is the job resignation letter to my present employer:
I am writing to inform you that I am resigning my position as Dressmaker in Steliana Tailoring effective October 2009. I am resigning my position because of some reasons. Thank you for the opportunity to work at Steliana Tailoring, London.
Time management is the ability to use one’s time effectively especially at the work. Time management helps in making effective use of time as time is always limited. Time can be used effectively by following steps:
In hotel Hilton, time management is needed so that proper delivery of services to their customers can be achieved. This would help further in achieving customer satisfaction and good brand name in the market. The time management skills that can be used in Hilton are as follows:
With the help of the above report it could be concluded that personal and professional development has significant impact on the effectives and growth of individual. Report has provided the information about the approaches of self managed learning through internet and attending the conferences and seminaries for the improvement in managerial skills of Travelodge manager. In the next part report has conducted SWOT analysis to identify the areas of lacking and opportunities and developed the personal and professional development plan. However, report has discussed the activities for executing the plan and significantly analyse the effectiveness of plan.
Books and Journals
Ahmed, K., Miskovic, D., Darzi, A., Athanasiou, T. and Hanna, G.B., 2011. Observational tools for assessment of procedural skills: a systematic review. The American Journal of Surgery, 202(4), pp.469-480.
Bell, S., 2010. Project-based learning for the 21st century: Skills for the future. The Clearing House, 83(2), pp.39-43.
Csikszentmihalyi, M. and Robinson, R.E., 2014. Culture, time, and the development of talent. In The Systems Model of Creativity (pp. 27-46). Springer Netherlands.
Egan, G., 2013. The skilled helper: A problem-management and opportunity-development approach to helping. Cengage Learning.
Fukuda-Parr, S. and Lopes, C. eds., 2013. Capacity for development: new solutions to old problems. Routledge.
Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence.
Hopkins, D. and Putnam, R., 2013. Personal Growth Thru Adventure. Routledge.
Kolb, D.A., 2014. Experiential learning: Experience as the source of learning and development. FT press.
Loucks-Horsley, S., Stiles, K. E., Mundry, S., Love, N. and Hewson, P. W. 2009. Designing professional development. Corwin Press
Lussier, R., 2011. Management fundamentals: Concepts, applications, skill development. Cengage Learning.
McLoughlin, C. and Lee, M. J. 2010. Personalised and self regulated learning in the Web 2.0 era: International exemplars of innovative pedagogy using social software. Australasian Journal of Educational Technology. 26(1).
McNeil, A. J., Frey, R. and Embrechts, P. 2015. Quantitative Risk Management: Concepts, Techniques and Tools: Concepts, Techniques and Tools. Princeton university press.