Delivery in day(s): 5
Diploma in Business
Unit Number and Title
Unit 6 Managing a Successful Business Project
The crucial aspect of every business revolves around the effective management of the business activities. It is fact that the multinationals operating worldwide is strongly focused on the aspect of streamlining and developing the activities of successful business in the most effective manner for achieving their target objectives. In the present study the discussion would centre on the elements of dynamics between processes and function of the enterprise, monitoring of performance and implementing measures for improvements and the significance of abidance by the health and safety regulations within the workplace. The context of ABC Company would lend a practical day-to-day business backdrop to the discussion for the purpose of understanding the implications in the real life situation.
It is the effective functioning of the processes and functions of an enterprise that drives the entity towards success. Hence the enterprise should never cast off their glance from the functions and processes and must engage them in an intertwined fashion for achieving the most efficient operational platform for the enterprise. ABC Company has a mission to provide ultimate employment solutions in all the sectors across all kind of job verticals and hence their hierarchy and the processes are effectively designed to support their organisational objective. It must be noted that the mission statement must always remain aligned with the objectives and hierarchy of the enterprise. The key objectives of ABC Company are:
These objectives have been framed by the placement company keeping in mind the requirements and the needs of the enterprise. The company has maintained a flat structure of hierarchy so that the enterprise can conduct itself effectively and gets driven towards the achievement of the objectives. The three different levels of the hierarchy are operations, research and development and product marketing levels, which has ensured that the enterprise functions in a democratic pattern offering the required independence to each of the employees, so that the objectives can be followed by them. This organisational structure has helped in accumulation and accessing of information from all kinds of sources with utmost ease. The processes that are followed by the placement company have helped in the implementation of strategies in an effective manner for the achievement of objectives (Keuskamp et al, 2012).
A bunch of different activities in business that related to each other and makes provision for client services are referred to as business processes. ABC Company concentrates on the utilisation of the various kinds of business processes in an effective manner so that the objectives can be fulfilled. The key processes of the company have been discussed below:
Management process – This process ensures the effective management of the entire system. Through this process the aspect of corporate governance along with a smooth functioning of all departments are ensured within the company.
Operational process – This process makes it sure that the operations within the enterprise are dealt effectively. The centralised operations help in the accumulation of data and information from all kinds of available sources which are aimed at the realisation of the objectives of the enterprise ( Kehoe, 2012).
Supporting process – The most important element of the supporting process in ABC Company is the human resource. As effective management of the human resources can lead the enterprise towards phenomenal success and growth hence the placement company lends utmost importance to the management of human resources within the enterprise. The company utilises the best methods to recruit the talented and the proficient employees and trains them up adequately to address the needs of the enterprise. The importance of the finance section cannot be left unacknowledged and hence as a part of the supporting process it assists the enterprise in allocation of financial resources among different kinds of jobs and avenues in the most effective manner (Wheelen and Hunger, 2011).
It can therefore be said that the structure and the processes are weaved into each other along with the objectives and this has helped the enterprise in creating a relation between the functions and processes of the enterprise thus helping in the fulfilment of its objectives.
The current value and mission of ABC Company must mandatorily be defined so that a platform can be developed for the implementation of the purpose and mission of the enterprise. A strategic method is applied for the conduct of the process of mapping within the enterprise. As the relevance of the objectives and goals of the enterprise in the development and growth of the enterprise can in no way be underestimated hence it is extremely important for ABC Company to conduct the mapping of processes. The best way of selecting a manner in which the process can be mapped becomes possible in the presence of an understanding of the elements of control for such a process (Sallis, 2014). As for instance, if ABC Company intends to put into use new software of customer relationship management, the assessment of the team of R & D gains importance. The team of R & D in the placement company handles the responsibility of conducting adequate number of surveys followed by mapping of the process that would witness the implementation of the software. As the placement company is willing to expand its boundaries hence the mapping of the process would be effective through the process simulation which in turn, would result in achieving the objectives and goals of the enterprise. Since a mathematical approach is considered in the method hence the entire process gets mapped in the most effective manner (Bluementhal, 2012). Alternately the framework of PDCA is considered quite effective for assisting the implementation of definite elements in an effective way. The process of PDCA involves the stages of Plan, Do, Check and Act which follows a chronological pattern in accordance to the demands of the framework. Hence it can be said that the process mapping can be done effectively by either of the methods of PDCA or procedure of simulation within ABC Company.
Form making the provisions for quality services the above processes must be implemented as it can also help in the effective management of the business activities. Quality gateways are the points in operational processes of the enterprise through which the operational requisites need to pass and thus can never be negated which makes its effective implementation mandatory in the operations. The gateway helps in filtering the undesirable specifications and its subsequent elimination in the initial stages itself thus making improvements in the process outputs (Anderson and Anderson, 2010). In fact all kinds of processes that is a part of the enterprise concentrates on the achievement of the best level of quality which can guarantee better process output and the presence of quality gateways assures the company of an effective output of the process. The process of employee recruitment in ABC Company is quite simple but very effective as the filtering of the bio data makes it easier to select the suitable individual for the recruitment process. The team of research and development is continually focused on identifying the appropriate talent and the ones that are intending to perform amidst the competitive environment. The aspect of evolution in the career options is quite important in leaving its influence on the development of the services in the employment domain. In the recent past the changes taking place in the scope of the job market and the choices of career options has promoted the notion of exploring the domain of alternate career choices among the placement companies (Notelaers et al., 2011). Therefore it can be summed up that the gateways of quality that is in operation within the enterprise has effectively evaluated the process output that has been put into use by the enterprise.
The key section of ABC Company is the research and development wing as it facilitates the identification of the sectors of employment apart from the conventional arenas that has a steady demand as more and more candidates are exploring the sectors offering alternate choices in career options. The accumulation of essential information can provide a boost to the project. That happens to be the area of my responsibility and hence it is vital that I focus on the process of framing the objectives and also take into consideration how those can be addressed effectively. The R & D team of ABC Company is focused on the objective of expanding its reach beyond the conventional domain of corporate jobs within the end of the next year thus making it imminent that the team of research and development must be engaged significantly in the process. This goal can be achieved if the company appoints more employees in the department of research and development and also ideate on launching regional centres to tap the unexplored sectors in the employment domain (Ebert et al, 2014). For the effectiveness of the department of research and development the appointment of the new employees must be followed up by the process of making training provisions that can help them gain an understanding about the objectives of the department of research and thus the resources of trained manpower can play a key role in achieving the objectives of the company.
The sole mission and goal of ABC Company is to have a large number of companies in its database which would help the enterprise in providing various kind of placements in all fields and for realisation of such a goal the framing of SMART objectives becomes imperative as it can help in the effective aligning of the human and other forms of resources.
Specific – ABC Company is aiming to increase its company database in the period of six months.
Measurable – in the coming fiscal the placement firm is determined to augment its share in the market competition by a margin of 12.5%.
Achievable – ABC Company is aiming to recruit at least 50 employees in the next two months.
Realistic – the employees that have been hired already by the enterprise would be trained completely within the next two months.
Time based – by the end of the next fiscal, the company would introduce more blue chip companies from the vocational sectors in its data and thus make provisions for larger volume and wider scope of employment among the job seekers.
It is extremely crucial to take into consideration the system that is fitting so that the objectives that have been determined can be achieved and therefore an effective process must be followed for it. This should be done by the process of framing of the effective mission as well as the goals for a short term period. At first the enterprise needs to concentrate on the framing of the goals for a short term period as for instance, taking up the process of recruiting around 50 employees within the next two months. The objective would then be met effectively. It is also crucial to have in place a strategy that helps in the achievement of the objectives determined by the enterprise. This strategy would diligently focus on the area of efficient training and development processes so that a group of competent employees can be developed within the enterprise. The utilitarian value of the business strategy must be done through the process of monitoring the operations. Through this policy the enterprise would be able to increase its reach to the unexplored areas thereby accumulating a large amount of information which can be made available to the client base ( Franz and Kirchmer, 2012).
The process of development and implementation must be handled effectively by the enterprise and therefore the enterprise must make plans for the monitoring of plan of operation structured from the strategic, operational and tactical level.
The maintenance of quality is most crucial element of any business organisation and therefore ABC Company must not lose focus of this fact in their operations. As the company is bound to confront challenges from the market rivals hence it must retain its focus on providing quality service to its clients. ISO offers a list of principles defining the standard of quality through which the management of quality can be maintained and monitored effectively (Stokes et al, 2010). Through the process of development of quality the company can not only hold the clients but also the share in the market competition. ABC Company should focus on the utilisation of the standards of quality that falls under the certification purview of 2015 section and ISO 9001. The process of information creation and delivery involves formation of gateways of quality to facilitate the qualification of the same as data that has been filtered prior to reaching the clients. The designing of the process is done in conformation with the standards of quality as defined by the ISO regulations. A system responsible for managing the quality frames the entire process with a strict focus on operation, planning, control and documentation. ABC Company must take into consideration then aspect of total quality management to have an effective control over its processes and functions. The system of TQM would help the company in making improvements in its various processes and the gateways of quality thereby eliminating the aspects that are undesirable from the system (Hou and Chien, 2010). In other words it can be said that ABC Company must understand the significance of the attribute of quality and put it into use in its systems thereby helping the enterprise to be effective and gain market share in the competition.
The maintenance of a quality culture is imperative for ABC Company. The big business houses keep their focus constantly on the practice of a quality culture for developing the market position of their respective enterprises. Therefore ABC Company must give vital significance to the aspects of clients and quality. If the quality culture is practiced effectively it would in turn guarantee an uninterrupted evaluation, development and monitoring of the process within the enterprise of ABC Company. The enterprise must strive towards acquiring a certification from ISO to remain unquestionable in terms of its service quality. The aspects of total quality management and quality circles must be focused by the company. The process of quality circles assists in quality enhancements as a part of the ongoing process within the company, while the aspect of overall quality is looked after by the process of total quality management (Becker et al, 2013). The literature of TQM asserts that each member of the workforce in a business organisation must adhere to the principles of quality management so that the overall quality of the enterprise is maintained. The development, evaluation and monitoring of the processes is assisted by the utilisation of the various kind of quality tools by the enterprise. A diagrammatic representation of the cause and effects would help ABC Company to understand the probable causes behind an effect which would help in sorting of ideas into achievable segments. The structuring of check sheets would help in quality improvements by the process of accumulation and analysis of the data (Wheelen and Hunger, 2011). The factors which leave an impact on the quality of the company can be evaluated by the utilisation of a bar graph like formation better known as the Pareto chart. The resolutions of the problems in the form of a diagram are represented by the process flowchart of the enterprise. To sum it up it can be said that the above mentioned procedures would help ABC Company in controlling and monitoring its quality within the enterprise.
It must be noted that there must be an ongoing process of improving the quality through providing services and to maintain it effectively within the enterprise a list of suggestions has been given below:
The implementation of the Eight stage model of Holmes would ensure that the problems and the detriments that are present in the fundamental level of operations and the operational productivity and efficiency of ABC Company would improve considerably and the client expectations would be met successfully (Kirchmer, 2012). It would not only help in the meeting of the expectations of the clients, the business would also be able to retain its clientele by providing them improved placement services. The call processing time would get reduced, time would get effectively managed, wastages would be of lesser degree, gains and improvements would become sustainable, lesser amount of complaints from the clients, using of the standard operational procedures, value, vision and objective alignment along with the conceptual integration of the provision of better and wider options of placement services.
In accordance with the Health and Safety Act 1974 it is crucial that the workplace must be free of any kind of risks that the workforce can be subjected in the course of its daily operations. The employees must therefore be trained to confront and handle crisis situations so that counteractive actions can be taken and the equipments and apparatuses for fighting the contingencies can be utilised effectively to control any untoward happenings (Doppelt, 2009). The enterprise must take into consideration the case of stressed members of the workforce who have not taken vacation or leaves for a long period of time. The stress resulting from hard work would cause less productivity as the individual would suffer from physical as well as mental fatigue. The assessment of the element of risk involves the following steps:
The regulations of health and safety are put into implementation within the workplace so that the property and the resources can be safeguarded effectively in the course of business operations. The legislations that are mentioned in the health and safety at work act entitles the workers of the ABC Company to a work environment that assures safety to the health related risks and keep them under control (Hughes, 2012). According to the health and security act 1974 that is in practice in UK the workforce of ABC Company is entitled to the following rights:
4.3 Conduct of systematic review of health and safety policies
The health and safety policies must be reviewed by the placement company with diligence since it could enable the enterprise in acknowledging the changes and adjustments along with its incorporation in the organisational operations. The degree of adequacy of the health and safety regulations would also get highlighted by the process of assessment and it would also reveal the productivity and consistency in the context of ABC Company in relation to its implementation within the enterprise. ABC Company is required to maintain a policy framework that includes plans for conducting of periodical medical checkups for the employees and conveyance of the information about health issue updates are done in advance to the individual employees (Hughes., 2012). It is crucial for the placement company to check the feasibility of the arrangement so that there is an effective forward movement of the schemes of security and health in conformity with the workforce requirements as well as the legislations under the law.
The practical application of the policies of safety and health at the workplace of ABC Company would mean that there should be special provisions for impaired and handicapped individuals who come for the submission of the documents required for placements in regard to their health conditions. The individuals who are from other regions of the globe seeking placements must be monitored and given adequate amount of assistance in the documentation procedures, regarding lawful compliance with work related legislations and identification evidences, when they submit applications for jobs (Ulrich, 2013). The disabled candidates seeking employment must be offered services having appropriate medical support and also security and the company must not let their disability create hurdle in their employment. The company should look forward in tying up with health insurance companies so that the employees are given a scope to select a health plan in accordance to their personal and family needs (Eckerson, 2010). The electrical wiring in the workplace whether concealed or is visible externally must be properly insulated and there should be fire extinguishers at strategic places along with provisions of exits in case of fire or any kind of emergencies.
The above report in the course of the discussion has highlighted the various aspects that are to be taken into consideration in the management of business activities within the enterprise. The study included the detailed analysis of the significance of the various processes of business in the course of delivering the outcomes, monitoring of the systems for making incorporating improvements and most importantly the management of risk element through the compliance of the rules of safety and healthwithin the workplace.
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