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Through Unit 21 Selection Techniques HRM Assignment different significant concepts and theories of human resource management have been evaluated. The personnel management and the human resource management concepts are differentiated through proper applications of Virgin Media. The ability of the human resource management functions in achieving the organisational objectives is assessed. The role and responsibilities of the line managers within the management of human resources are discussed. The legal frameworks which are related to the HRM functions are analysed. The reasons for human resource planning and the stages of it are outlined. The current recruitment stages of two different organisations are compared and their effectiveness is evaluated. Different motivational theories and the reward system of virgin media are discussed. Factors determining the payment along with job evaluation are evaluated. The effectiveness of the reward system in different context have been assessed by taking in the example of Virgin media. The methods of motivation of Virgin Media are also discussed. By considering the case study of Faisal different exit procedures and their effectiveness are evaluated.
Personnel management and human resource management are developed on the same or similar purpose which is to maintain or manage the human resources or the people who are involved within the business. Personnel management system is the traditional approaches of the human resource management system. In 1970s with the people management policies and practices HRM or human resource management has been evolved from personnel management system. With the success of the HRM in different business the HRM system has been regarded as the superior to the personnel management system. (cipd.co.uk, 2011). Though the personnel and human resource management is based on similar conception there are key differences within the two managements:
The practices of the human resource management have been based on the core organisational strategy and policies. Through the HRM the organisations optimise the skills and the competency levels of the current human resources of the organisation. Within human resource management the HR manager or the line managers tend to motivate the human resources of the organisation towards the organisational core objectives. Human resource management has been using the people-centred approaches for achieving the corporate goals. Human resource management has been using the transformational management system and place focus on higher communicational `system to adequately convey the organisational objectives within all levels of the organisational structure. (accountlearning.blogspot.in., 2016).
Personnel management has the main intention to maintain the reasonable terms and conditions of the employment while administrating the people. The personnel management has the main focus on the compensation, integration, procurement in the management system. The main focus of the functions within the personnel management is laid on the labour relations, employee welfare and administration of employees. (cipd.co.uk, 2011).
Lime Tree Hotel in London has been practicing personnel management for the administration of people. Through the personnel management the hotel has been maintaining their employee relations. The management concerned over the employment terms and conditions.
Virgin media has been created by forming merger between NTL, Liberty Global Plc and Telewest and Richard Branson’s Virgin Mobile. It is the largest internal cable organisation. The HRM system of Virgin media placed focus on the motivation and engagement of the employees within the organisational goals. By connecting the employees with the organisational terms HRM department of the organisation has been marinating the connection with the customers. The organisation also offers career opportunities to motivate the human resources. Proper training is also provided for the enhancement of the skills along with rewards for motivation. (accountlearning.blogspot.in., 2016).
Human resource management is based on the higher skills and high motivation among the employees. Through motivation the HRM functions tends to enhance the capabilities of the human resources. There are different functions which are considered within the human resource management practices. These are recruitments, selection, training and development, employee motivation, human resource planning, employee relations, rewarding employees, performance management, resourcing the employees, communication among different levels of the organisation etc. (Whatishumanresource.com., 2016) These functions are also incorporated within the HRM practices of Virgin Media.
Line managers are essential parts within the human resource management of an organisation. The line managers have important roles and responsibilities in managing the human resources. The line managers are connected with the employees as they have the responsibilities to monitor and supervise the employees working providing the services to the clients and the customers. The line managers of Virgin Media have different responsibilities as they have the direct connections with the staffs. The line managers of Virgin media have the role within the performance management of the staffs. (Nickson, 2013) They also have to report to the higher management authorities on the daily supervision. By analysing the reports of the performance assessment of the individuals made by the line managers the higher management can acknowledge the requirements and basic needs of the individuals. Line managers have certain roles and responsibilities within the management of individuals:
Within Virgin media the line managers have essential role in encouraging the employees and individuals towards better performances and help in implementing the desired standards within the performances. The line managers in sales and customer contact of Virgin Media also look after the induction for the frontline staffs. The line managers also provide feedback on the performances, coach towards betterment and support with proper training to the employees for shaping their careers. By maintaining and performing these roles and responsibilities the line managers of Virgin Media tend to provide beneficial management of human resources to the organisation and try to increase the organisational performances. (virginmedia.com., 2016).
HRM system has been incorporated with different legal and regulatory system. These legal and regulatory frameworks are used as guidelines for the HRM functions and its practices and their implementations within the workforce. (Harris, 2012) These legal and regulatory frameworks are:
Motivation is the psychological approach which enhances the individual’s way of acting. The management of the organisation focus this aspect in order to maximise the productivity in the organisation. It provides reason for the employees to behave in a particular way which is useful for the organisation. On the other hand the reward system is one of the techniques adopted by the management of the organisation to drive the motivation among the employees. (Price, 2011)
Maslow’s need theory can be assumed to relate the motivation as well as reward system at Virgin Media. Maslow’s theory gives emphasis on five needs which evolves after the fulfilment of one need. The organisation Virgin Media is a company that provides telephone, broadband, mobile services to the people of UK. The reward system of Virgin Media shows a clear link with Maslow’s theory of need in the following way:
Reward system can be categorised in two ways which are monetary and non-monetary rewards. Monetary rewards at Virgin Media are the salary given which is very much related to the market standard. Non-monetary reward can be the season ticket loan, child care vouchers, eye care vouchers, life assurance, dental care plans and medical plan for the partner or spouse etc. Both the approaches of the reward system will enhance the level of motivation for the employees at Virgin Media. The management knows that the employees will implement the strategy and for that different motivational techniques are adopted.
Job evaluation is done in order to determine the importance of the job offered by the organisation. Job evaluation will help the management as well as the employees to understand the roles and responsibilities based on the required capabilities. The management can link the job evaluation with the business objectives for ensuring high productivity. The process of Job Evaluation at Virgin Media can be evaluated in the following way:
The external factors that determine the pay structure are as follows:
The internal factors that deter5mines the pay structures are as follows:
Reward system is the mechanism that the management of the organisation adopt in order to motivate the employees and also to measure the performances. Performance Management is one of the functions which give emphasis to the productive performances of the employees. Reward system can be linked with the performance management in order to recognise the employees who are consistent in giving their performances and identify the skill gaps for the employees who are giving low performances. (Torrington, 2014)
The effectiveness of the reward system at Virgin Media can be assessed in the following way:
Thus we can say that reward system based on the attracting the talent, motivation and retention is very much effective at Virgin Media who involve the employees at the central point of the system. The benefits of the employees are given preference and also the organisation can also improve the productivity by ensuring the motivation as well as retention techniques followed by the organisation.
Employee’s performances are the important aspect which determines the productivity of the organisation as well as the business objectives. Basically there are two strategies that are adopted by Virgin Media to monitor the performances are what and the other one is how. What denotes the roles and responsibilities of the employees at Virgin media and How denotes the required skills and knowledge for the desired responsibilities.
Thus there are both the positive and negative sides to monitor the employee’s performances. The management needs to understand the basic loopholes and try to undertake the measures to establish a best process for the monitoring function.
Termination from the employment is the phenomenon when the employees breach certain rules of the company and the management ends the contract after giving warnings. Violating the rules of the company by the employees can bring the termination or the employee can terminate the contract due to the breach of the policies by the organisation.
The primary reasons for the termination of Faisal’s employment happens are as follows:
The secondary reasons can be:
There are several reasons that are been diagnosed for the termination of contract between Faisal and Chicken Master. The prime reason is the unethical and immoral activities of Faisal in the work place and the additional reason can be the hampering of the productivity which in turn damages the turnover of Chicken Master.
Exit Procedures are the obligations that are maintained by the organisations in order to end the contract between the employer and the employee. There are different process followed by the organisations to meet the norms of the exit procedures. (Bohlander and Snell, 2010).
Based on the case study the organisation Chicken Master do not follow any process in the exit procedures. They have terminated their employee Faisal due to the ineffective performances, immoral activities, accessing the office gadgets for the personal use, low productivity, not matching with the requirements etc. Based on these grounds Faisal was directly terminated in replacement of a women having her age around 40. Exit procedures are not maintained by the organisation Chicken Master.
But if we observe the exit procedures of Virgin Media then they used to follow a structured exit procedure in order to end the contract successfully. The steps are mentioned below:
Based on the ACAS code of conduct all the employees must be given an official warning in te form of the letter. The management have to conduct a meeting where the employee, trade union and the management will be present. All the parties will speak and come to a decision regarding the termination of the contract. Apart from that a notice period has to be given by the management to the concerned employee to find the alternatives. But none of the process are been followed in Chicken Master. But at Virgin Media there is a structured process which adheres to the rules and regulations set by the Government. This shows a difference between the big company and a small company by relating the exit procedures of Virgin Media with The Chicken Master.
The legal and regulatory framework based on the employment cessation influence the organisation in the designing of the policies and procedures.
Equality Act 2010 gives emphasis on the discrimination which is banned on the areas like the age, gender, recruitment, training etc. But over the case study, Faisal claimed that there was a discrimination done by the employer Bob by terminating him and recruits women of an age 40 years. Equality Act 2010 mentioned that if any employee feels that have been discriminated then he/she may appeal to the trade unions or directly to the management to solve the issues. Other than that they can also directly appeal Employment Tribunal against the discrimination. (Gov. UK, 2016). Other than that Equality Advisory Support Services body is there who can provide advices to those employees.
Employment Tribunal will consider both the employer and employee for giving their explanations and proofs. Based on the proofs and justification, the tribunal will decide the final judgement which has to be followed by both the parties. The justification will be asked from Bob regarding the termination of Faisal and to recruit a woman of an age of 40 years.
ACAS code of practice ensures that there is norms where the employer must give a notice period before terminating the contract. Apart from that the employer also called a meeting to hear the opinion of the trade union and also the concerned. But nothing was followed at Chicken Master where Faisal was terminated due to the unethical and unproductive duties he was doing in the work place.
This report will give the essence of the human resource management in the organisation. Human resource management gives emphasis on the structure and the policies of the organisation which can establish a sound communication process and that will reduce the conflicts and misunderstandings. One of the important consideration is Motivation which determines the psychological approach that enhances the individual’s way of acting. The management of the organisation focus this aspect in order to maximise the productivity in the organisation. Other than that the job evaluation process and the pay structure is also the important consideration for the human resource management which helps the employee to understand their roles and the management can also trace the progress of the employees.
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