Delivery in day(s): 5
This Unit 17 Work Based Experience Assignment Thistle Hotel that enables the individual to learn the facts in the real word and also provides an opportunity to them to convert their theoretical knowledge into practical one so that they can understand the concept and put in their real life examples. Basically, the work based learning depends on the experience of the individuals that could be gained by them during their training programs (paid or unpaid), internships, shadowing etc. Work based learning could be seen as a strategy that gives individuals a real life work experience in which they can put their theoretical and technical skills to enhance their employability skills. For the better understanding of the work based learning and its experience, I am taking the example of Thistle Hotel. It is the organisation in which I have already worked as an assistant manager and I have also completed my internship program in the department of Human Resource from this organisation.
An organisation plays a very important role in the life of an individual as it is the place where the individual can covert his theoretical knowledge into the practical and can perform the activities in which he is interested whether related to business or technology. The perception of the individual has changes as earlier the individual consider the organisation as a working platform where they perform the activity to run their living but now a day it has changed a bit as today the individual choose the organisation where they can perform the activities in which they are interested (Nezhad, Benatallah & Casati, 2010). On the other hand, the organisation also seeks the individual that can perform the task very effectively and achieve the goal of the organisation. The organisation also provides different platform such as trainee, volunteering etc to individuals by which they can enter in the organisation of their choice. While choosing a career, my interest was in the tour and travel industry so I decided to upgrade my experience relating to the travel and tourism. When I was looking for job in the industry, following are the organisation that is researched by me:
Dorset square Hotel
I started as a trainee in this organisation and now I am working as assistant manager of the human resource department where I have to direct report the head of the department and to the CEO of the hotel. As a trainee, I have experienced lots of thing in the organisation. For the negotiation with the management, I choose the cooperative negotiation style. The steps of this strategy are as follows:
Advertisement in newspaper was the method that the organisation chose at that time to attract the applicant toward the organisation. After looking the advertisement, I mailed my CV and cover letter to the given email id to apply for the required post. The main aim of the CV is to tell the organisation about the qualification and the experience we have and the cover letter is something that tells the organisation about the qualities that is unique. Generally, the cover letter contains the competencies, skills that can enhance the productivity of the organisation. The cover letter and CV of mine is given below:
Subject- Application for the post of Assistant HR Manager
As I have seen the advertisement about the opening of the assistant human resources manager at your Hotel and I also went through the website of your organisation. After looking at the role and the responsibility of the vacant position, I eagerly want to offer my services to the organisation.
As regards to my qualification, I have competed MBA in human resource and I am very strong in making the policies for the employees and the other aspects of human resource such as recruitment, training and development. The internship program that accomplished the management course is done from your organisation only in which I have learnt about recruitment and selection procedure and is expertise in undertaking training programs.
I am enthusiastic, energetic and believe in creating a good working environment and also have good command over English that can be beneficial for your group.
I would be very thankful if you consider my CV for the vacant position and I assure you that I will provide the best of my services to your organisation. You can contact me on my email id email@example.com.
Email id: firstname.lastname@example.org
Address: Contact No:
I am looking for an organisation that can use my skills and knowledge for achieving the goal and growth of the organisation and provide me the experience so that I can enhance my strength and employability skills.
Key Skills and Interests:
I hereby declare that above knowledge stands true for all aspects.
Work based learning is very important to everyone’s life as this helps in gaining the skills, knowledge and information about the performance of the task and also gives a life time experience. Following are the business constraints on the work experience are given below:
When a trainee come to the organisation, not only the increasing the skills and knowledge of the trainee is not important but also the organisation also expect trainee to enhance the productivity of the organisation so that it could met the goal of the organisation. To increase the productivity of the organisation, the trainee must prioritise the given task according to their importance in the organisation. By doing this, the trainee will be able to deliver the right project at right time (Zhao et al 2009)). As I am working in Thistle hotel at the position of the assistant human resources manager and I have also confronted to the basic roles and the responsibilities of this designation. Before prioritise the task I would like to share the main roles and the responsibility of this designation which are given below:
My priority in the functions that are given above is given below:
Recruitment and selection process
Use of the tools and techniques of selection procedure
Training and development programs
Work defined for resources
To gain the success into the market, the organisation need to perform the work plan at right time and it also should analyse the activities that need to concern in the implementation of the work plan. If the activities or the resources are available to the organisation then the organisation can put the plan at any time and if the resources are not available then it need to outsource from the other organisation or sources (Herzog, Scheuren & Winkler, 2007). All the activities and the resources should be performed in according to the law and the regulation defined by the government or the policies of the organisation. The organisation also must sure about that the activities that it is going to offer the learner should be legal otherwise a wrong impression of the organisation would be put on the mind of learner and the outside world. As my work plan was discussed in the above section, the committee of the organisation must review the rules and the regulation of EU before implementing of these plans such as there should be no space for discrimination on the bases of race, colour, nation and gender in the recruitment and selection process of thistle hotel. The discipline and the code of conduct should be followed in the organisation by the learner and it is also my task to follow and keep the learner to follow the rules and the regulation of the company regarding to the disciple in dressing, working hours, code of conduct for the organisation and also must take care of the ethics of the organisation as no one should be harmed by the working policies etc.
To keep and maintain the record of the organisation such as the records of clients, employee is also the responsibility of the human resource department as it is very helpful in formulating the strategy by the top management. Following are the systematic records of challenges undertaken by the designation of assistant human resources manager are as follows:
Figure 1: log book of a Hotel
The plan of the organisation carries the different set of tasks that need to be executed in achieving the goal of the organisation. As mentioned earlier that a priority is given to each and every task so that organisation can maintain the time frame accordingly. Before the implementation of the work plan, a review on the plan is considered in which the organisation once again review all the factors that can increase or decrease the productivity of the organisation (Ellis & Watson, 2012). While reviewing the plan it is very important for the organisation to consider the objective of the plan and must sure about it is SMART objective or not. As my work plan is about to recruit the new employees for the organisation that can use their skills and knowledge in enhancing the performance of thistle hotel. While setting of the objective, I was very sure about that the objectives should follow the criteria off SMART objective. So according to me, there is no need to revise the plan in any term such as resource allocation, time etc.
If the work plan is revised then it is very important to make the changes timely so that the work plan could be implemented. Following are the suggestions that need to be considered that improves the work plan:
It is very important for the organization to regular check the progress against the original purpose so that the weak area of the process could come in front of the organisation. Sometimes the monitoring of the process brought new improvements in the process and also determines that the individual or learner is going on the path that is defined by the organisation (Kolb, 2014). As my responsibility is to recruit the right candidate in the organisation so I am always trying that the helps given by me to the committee brings lots of opportunities of thistle hotel to choose the best candidate in the organisation. As known once the recruitment is done then the next step is to provide the training program to the employees. During proving the training to the employees I must sure that the information provided by is accurate and I also share the infrastructure and the other policies of the thistle group so that the employees can feel that they are working in the best hospitality sector. At the end of the training the performance of the individuals is monitored by the supervisor. The process of monitoring done by supervisor is as follows:
Problem solving skills
knowledge about organization
Strategy formation skills
Strategy implementation skills
Out of box thinking
BEHAVIOUR AND NATURE OF EMPLOYEE
Customers or complaint handling
Maintaining professional relationship
In the above table the criteria for the monitors the performance is as following:
The overall success of the organisation depends on the fact that how the performance of the individual is going to evaluate to increase the productivity of the organisation. The process of the evaluation works as a fuel in executing the process of the organisation (Ward, 2011). With the evaluation of the performance the appraisal and the feedback is provided to the employees so that they can made amendments if any exists.
Most of the organisation like thistle hotel gives an opportunity to the employee to self evaluates their own performance in the organisation. In this case, the management provides a standard to the employee so that they can measure their own performance. I am also an employee in the organisation so I also evaluate my performance in recruitment and also in providing the training program to the employees. Generally I evaluate my task or performance by observation method. As I performed in the training program for the organisation in which I have shared my views on motivation. On next day, I observed a increased level of the satisfaction and motivation in the employees. I felt that they are more enthusiastic and motivated toward their work. I also enhanced their knowledge about the new technology and this is very much appreciated by the management of the organisation.
The work experience is a learning that provides a true knowledge about the task performed in the organisation. As I worked as an assistant manager in the thistle group of hotel and the learning that has been places during my work experience is as follows:
The work based learning is all about gaining the experience from the things or task that has been performed by the employee or the learners in the organisation. As I am assistant human resource manager then it is my duty to convey the methods and the recommendations to the learners so that they can enhance their knowledge toward the work and helps the organisation in gaining the productivity of the organisation. The recommendation that can enhance the experience is mentioned below:
The work based learning is the best learning that boost the level of the knowledge and the information to the employees or learners. The desire and the wants of the employees could be fulfilled only by getting the experience of their interest job. The organisation belongs to the tour and tourism industry or the hospitality industry knows the value of the work based learning in the comparison to the other industries. The above Unit 17 Work Based Experience Assignment Thistle Hotel is about to formation of the work plan and execution of the plan and then executing the processes such as monitoring and evaluating on the plan. The recommendation on how the experience of the learners could be enhanced is also explained.
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