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Diploma in Business
Unit Number and Title
Every organisation hires an employee because it wants to accomplish its goals and the same can be accomplished by acquiring and acting upon the inputs given by the employees. The Employability Skills Assignment will provide the recommendations for the objectives of development of employability skills. They hire employees according to a particular skills-set and some qualifications. But there are some skills which should be in every employee for making an organisation successful. These skills are major traits which are needed for being a successful person. These qualities include decision making ability which is the most important quality. Every employee must be able to make quickly and correct decisions which lead in making the organisation successful. They must have a positive attitude and proper behaviour towards the organisation because organisational behaviour creates the environment of the organisation and business environment directly affects the working of employees. Each and every employee must know the goals and objectives of the organisation as they must know that they have to do efforts for achieving which goal.
In every organisation, there is a different organisational culture and a different way to work, different goals and objectives. Each and every employee has some particular responsibilities and performance objectives and they have to work towards that.They must know their responsibilities which enables them to reach their goal. They have to maintain relationships within the organisation so that they can easily able to adapt the environment of the organisation. Employment relationships usually help employees in a broad way as they can get help out of their relationship if they face any problem. In HR Department of Hotel Hilton, people are working for the whole organisation and the overall manpower working in the hotel. They always make good relationship with other employees as their work is to maintain a healthy environment in the organisation.(Jones, Pascual and Stedman, 2009)
Every employee should have strong decision making ability as this quality is an important quality which an employee has to possess for reaching their objectives. They should possess a quick grasping power as learning is an important element which never stops in the life of an employee and they can only grow by their learning. There are so many things which an employee can learn only by experiencing those things so they must be a good learner. They must know about ethical behaviour within the organisation, their ethical responsibility and all the employment laws which implies to them so that they can know about their rights and responsibilities. Sometimes, employees face so many problems just because they do not have knowledge about the employment laws and they are unaware about their roles and responsibilities. (Sommers, 2008)
To know about the effectiveness level or performance of every task, it should be evaluate on every level and there should be a particular criteria to evaluate that particular task. For evaluation purpose, there should be a particular standard of performance and it should be according to the requirements of the tasks. Then the actual performance should be compare with the set standards of the performance. So, this is the best way to measure the performance.(Frazer and Oswald, 2009)
Developing and managing performance measurement is necessary in every organisation because this makes an employee to know about his work and the need of improvement in his performance. In Hotel Hilton, there is an evaluation sheet which is prepared for HR department for evaluation of their performance. In this chart, daily star rating has been done as per their performance. So, they can know about that is there a need improvement in their performance or they are performing up to the standards. This will calculate the effectiveness in achieving the objectives. These types of things always motivate the employees and generate a sense of competition ship within them. So, these practices help in improving the performance of the employees
Performance measurement has been done to know about the status and the quality of the performance. If the performance is not as per the defined goals and objectives then it should need some changes or recommendations by which they can improve their performance. These recommendations are necessary and mostly the superiors will give all these recommendations. Sometimes, an employee do not able to do any task in the correct direction or sometimes, he is not able to understand anything and these two things become the result of the devaluation of performance. That time it should need some recommendations or trainings which can make them to do the work in a proper manner and make them perform in the best manner.. (Frazer and Oswald, 2009)
Motivation also helps employees in increasing their performance level. Today there are different motivational techniques used by different organisation to make the performance of the employees more efficient. These include awards, grading systems, incentives, rating systems, certificates etc. In some organisations, there is an arrangement of motivational seminars for the employees. In these seminars, there are some experts who give motivational lectures to the employees which makes them motivated and confident. This directly affects the performance of the employees. (Sommers, 2008)
To make the performance of the employees more efficient and effective, there should be some motivational techniques which can make them perform at the level best. For this, there should be some performance appraisal techniques like salaries increments, bonus payments, promotions, incentives etc.
Performance evaluation measures the strengths and weaknesses of the employees. And these appraisal systems can remove these weaknesses in strengths. This helps in knowing training needs that whether any employee requires some training regarding something. In hotel Hilton, there is a very cooperative staffs that always supports an employee whenever they face some difficulty and motivates them.(Jones, Pascual and Stedman, 2009). There are different types of individual appraisal systems:
There should be a proper applicability of motivational techniques and appraisal systems and every employee who is performing well should give some reward or incentives. These types of motivational techniques really help the employees a lot.These factors are self-motivational factors which makes them an employee self-motivated and happy.
There are different types of problems which an employee faces in an organisation. Some are personal problems while other is work based problems. An employee has to behave in an organised manner in the organisation. If an employee fails in any task than there are different questions put on him that what are the reasons of the failure, why the performance is not matching with the expected performance? If there are any misunderstandings or problems, they are facing. They are all about work based problems. There are some personal problems too like an employee thinks that what other team members think about him. It becomes difficult for people to deal with these issues related to behaviour and emotions.(Jones, Pascual and Stedman, 2009)
These problems can be solve by concentrate on the problem, know its effects and to resolve them by talking to other members. The employee’s performance can be better, if they are mix with the people of their team. A team will be effective when members know each other and adjust themselves in the team and get knowledge about the strength and weakness of other team members.(Jones, Pascual and Stedman, 2009). Work based problems can be solving by sharing problems with the team members and deciding a solution of this problem. This approach only works when there is a good relationship between each other and team member know about each other’s strengths and weaknesses. There are some team roles which are to be played by each member of the team for working in a team and making the team successful by achieving the goals. Each team member must be a coordinator who can coordinate with all the team members. There should be a leader in the team who can lead the team by controlling team members in a positive way.
Communication means to share your thinking and views with others in a manner so that others can understand easily. There is a proper way to communicate in an organization as there are different people on different levels and every employee have to communicate with his subordinate even if he want to communicate something to top level management. It also includes interpersonal skills, negotiation skills, and social skills too.
There are two ways in which a person can communicate, verbal i.e. to communicate something by words and non-verbal i.e. to communicate with the help of actions like body language, expressions, responsiveness etc. There are different communication networks like chain network, wheel network and all channels network. Employees communicate differently in each network as per their organisational structure. There are different barriers in effective communication and they are-
There are three key communication skills-
In Hilton Hotel, there is a different training for presentation skills and communication skills as it plays a great importance in tours and tourism industry. In Hilton Hotel , the mostly use way of communication is formal communication because they are surrounded by the guests and they have to behave in a proper manner in front of them and communicate accordingly.
Time management problem is a problem which is faced by most of the professionals as today there is a lot of workload and they time. People have to manage everything by doing smart work instead of hard work. (Jones, Pascual and Stedman, 2009). There are different strategies by which time can be managed in a proper way and they are-
Roles and responsibilities are the prescribed behaviour that an individual performs while attaining a particular position in an organisation or a group. But it is very important for every individual to work with full responsibility. When you have to work in a team you can’t think as an individual. You have to act as a leadership style and lead the team into one direction so that the whole team is able to achieve the organisation goal. When there is a group of people work together they referred as a team. The work can be done by dividing the whole task among the each member of the team and also give them a particular period of time in which they have to submit their work. In this way a team work together to attain a target. (Frazer and Oswald, 2009)
Honesty is the best trait- Honesty refers to the truthfulness that an individual carries in himself or herself. It is the characteristic of a person that highlights the morale, ethics, integrity, loyalty, etc. his soul will remain pure if he is an honest individual.
Team dynamics are termed as the structure of the behaviour of the team that are working in an organisation. It identifies the procedure, tasks, nature, and structure of a particular group. It is influenced by several points that create a long lasting impact on a team. Group dynamics can be defined into two – formal and informal. There are different types of team dynamics-
Team building is one by which a team can achieve the set targets and goals of the organisation. First of all, the team is divided according to the specialisation of individuals. This work can be done through the skill set an individual carries within him. Then there is a need to develop a team building exercise so that the team get to know about their workings. Task can goals can be accomplish through giving them a helping hand. It will lead you to a right path. When you are working in a team you’ve to make other persons ready to perform hard work and give their 100% out of it.(Clancy, 2007)There is a need to satisfy the employees to make them work according to the goals and aims of the organisation. The commitment can be made by the members to give an assurance. Health and safety related monitoring is also necessary for an effective team. We have to motivate and help the employees so that their work will become easier and simpler. Feedback should be take on a continue basis to evaluate the performance of the employees. At the end there is a need to control the whole team and also injection of motivational speeches to keep them motivated.You shouldn’t create any kind of chaos and if eventually there is some kind of conflict takes place in the organisation then solve it out peacefully. (Noe, 2013)
Solution to a problem can be found out through a problem solving mind-set that helps to create a perfect solution to a problem. It includes improvement in the productivity of relations or there should be a team who sort out the conflicts. Many times you observe that with a perfect planning, you are unable to find a solution to your problem. When this condition occur your problem solving mind will start finding the best solutions to the problem. In this way we are able to make proper decisions, quick decisions, and hence you realised that you became an important part of your friends, relatives, family life.(Gregory, 2013). Some points that is helpful in solving any kind of problem-
Labour turnover is slotted in negative part of an organisation, but it takes place around 13% in this year. It depicts that the organisations are not doing anything to get out of this problem and hence facing a great rate of labour turnover. To avoid this situation an organisation must follow some rules. Those rules are-
When we apply all the strategies written above to our organisation, there will be a great decrease in the % of labour turnover. And the labour retention percentage will rise up. It will create a positive impact on the growth of the business as well as on the employees as. With the implementation of such strategy, your organisations will growth on a fast speed and side by side the employment growth rate will also go upwards. Problem solving strategies and labour market turn over strategies are inter related to each other as both are related to employees. If you continue keep check on the employee’s priorities then the situation becomes better. The great benefit that a company get after solving the problem of the employees is the level of satisfaction. When an employee of an organisation is satisfied, he never leaves the organisation. Instead of this, he starts working in a better way. The potential of the employee will increase and he works with his full ability and capability. He became more effective and he does his work in a very efficient manner. He also coordinates with other employees and cooperate others when they need help of him. Back stabbing is a very common thing in an\y organisation whether it is a large or a small one. But satisfaction leads to elimination of back stabbing also. Many of the records say that satisfaction among employees plays a vital role. In this way we can convert our labour turnover ratio into retention ratio.(Clinton, 2011)
Employees are the pillar of each and every organisation. It depicts the importance of employees in an organisation. Employees are the human assets for the organisation in which they work. Through this Employability Skills Assignment we can conclude the importance of this study and also get to know that how an organisation keeps their employees happy and satisfied. Certain strategies are followed by the organisation to maintain the employee retention ratio. An organisation should create a good environment by good communication, team work, flexibility, etc. it will be reflected on the faces of the employees as well as the goodwill of the organisation will also rise. It brings out harmony in the organisation. Some points that an employer should keep in mind are- motivation, guidance, coaching, training, etc. An organisation is able to attain its goal on time. Hence, we can say that a good organisation reflects a good employees and vice versa.
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