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Human resources management is the important tool of the organization. Before understanding the term of human resource management it is required to understand the human resource. Human resource is the term which is used to describe employee, assets, or the working power of the organization. Human resources are the vital to organization without which origination cannot be operated. In order to get the best employee power in the working process origination needs to hire ample amount of qualified person with high calibre.
Hilton hotel Stratford has opened its new business. in order to survive in its initial stage apart from its brand it has to use various other intent of the organization such as quality of services, best offer plans, analysis the market and further more. It is seen that mangling employee to the certain limit is not the big task. Organization like Hilton which is engaged in providing service in hospitality area needs ample amount of employees in order to discharge its proper functions. In Hilton there is requirement to hire good amount of employee and their management in order to survive on sustainable basis. HRM of Hilton has following role and purpose in a selected service industry.
In order to cater the need of the market as per the client’s expectation it is understood by the top management that quality of services and product differentiation is the utmost imperative thing to take into account. Human resource management team needs to prepare a good human resource plan based on its analytical demand and supply of the market (Stone, 2008).
Hotel industry is highly focused industry in which employees and the clients are taken into utmost high consideration. Clients are the persons who provide business to the organization. Whereas employees are the strong pillars of the organization without which it can never run its business.
There are some of the examples which could be used in order to understand the current state of the employment relation with the organization-
Employment law is concerned with the policies and contract between employee and employer. In order to protect the right of the employee employment law provides safeguard to employee so that they could be saved with the intentional exploitation of the industry. Government of U.K. has circulated so many laws and regulation and different specified act also issued with the time being in force.
With the help of above description we could say that hotel Hilton group follows the proper corporate governance and ethical programmer in order to provide best services to its stake holders. There is find that Hilton group also orgies seminars and employee participation programed in which various issue and matters are disused. With the help of legal department and other legal compliance officers Hilton group have never faced any kind of statute problems (Kramar, et. al., 2014).
Job description shows the actual knowledge of the following points such as job title, job identification, job duties, and Job specification. It is found that job description should have various critical points e.g. identify job for the selected candidates, providing actual guidance, developing proper functional plans and policies, proper evaluation program. There is following steps is shown below which could easily describe the benefit of job description and personal specification
This job in Hotel Hilton demands various utmost quality and manner to serve for the clients. Receptionist has job of handling clients at the front house of the hotel. It is the front house persons who in the first interact with the clients. Front desk person should be experienced and well-mannered in handling clients and their need. Hotel Hilton group hire only people in front desk who are having good quality of experience in the same field
Receptionist should be accompanied with high communication knowledge and flaunt in different languages. Receptionist in Hilton group is highly mannered as well of pleasant personality. They offer at front desk various complementary drinks and ask clients to be comfortable. Various personal specification should like how they react with the circumstances, how to handle situations how they deal with the clients
It is the person who performs all the managing activities in banquet and its respective areas. Banquette manager helps other employees to identify the problem area and trouble shoot of the same problems in easy manner.
Personal qualities of banquette manger are that he should have completed its Hotel management degree and he should be cooperative and well managed person. He should be having a skill of tackling various persons and clients in an efficient manner
Job description of the waiter in Hotel Hilton would be that he should perform all the clerical and hosting clients’ activities in well mannered. Waiter perform works of handing clients, offering foods and beverages and tackling all the activities associated with kitchen and food counters
Waiter in hotel Hilton needs to have degree of hotel management. He should be having a well communicated knowledge and interpretation skills to discharge its functions.
Clerical works is covered in the ambit of cleaning and sweeping floors and toilets of different rooms.
Clerical staffs should be efficient enough in handling clerical activities. No such qualification is asked for doing such works in Hotel Hilton group but person should know how to discharge such functions.
Hotel Hilton has a leading role in the hospitality and with the present data it is shown that Hilton group covers 8% market share in this hotel industry. Various following hotels which are falling in the same group level are shown below and they perform their function in hiring and managing good amount of employees.
Following process of different hotel industry falling in the same industry in context with the Hilton hotel-
SELECTION STEPS INVOVLEVED IN HIRING EMPLOYEES
HOTEL PARK SELECTION PROCESS
HOTEL MARRIOT SELECTION PROCESS
In this process line manager takes the interview of the following candidates with the ample amount of questions regard with their present, future and past.
Hotel management with the help of their current staffs takes interviews and forwards them in the next interview session.
In Hotel greenwood various interviews are conducted and then options related with suitable choice are forwarded with the top management. In the end interview final decisions are taken by top management.
After conducting interview line manager forward the selected candidates to the top management
In this hotel management recruited employees then forward to the management of the organization who will later on select the employees with the suitable work environment
In greenwood management plays important role in selection process. Qualified employees are hired with the complex set of activities.
Selected employees are then send to HR planning functions who will later on do bifurcation in the working field
HR planning of this hotel is complex set of activities. Various management team and members hire different people at different work places
Green wood hotel has different set of functional planning and HR department perform the follow the following functions such as recruiting, hiring, selection and management of employees in efficient manner
Other development and management program
Separate management function are established in order to maintain the good amount of employee relation between all the staff of the members, proper training and making employee qualified to perform quality of work is the main task to sustain in the long run
In this hotel various development program is involved in order to provide the best facilities to the selected employees. In order to make selected persons employable organization makes different employee participation and development program
Greenwood hotel after hiring persons provide them best management training so that they can understand how organization and other employees are performing their task.
(Harzing & Pinnington, 2015)
There is seen the need of different process of hiring employees in the organization. Hotel Hilton could choose to have various techniques that have shown above. Hotel Hilton being the leader in hospitality management business has to hire good qualified employees. Current hiring process is adequate enough but in this fast changing environment organization could adapt following steps of the hotels falling in the same group that could be beneficial for the Hilton. Organization being in the hospitality part has used all the innovative aspects very clearly. It has helped HR team to get the trends and perception of the consumers with that of products offered. HR team of Hilton measures various factors with the aid of good quality of employees and of Current and future demands of the product and services, standard price, quality of service consumer expect niche area of the segments market share of the product (Harzing & Pinnington, 2011).
Training and development provides energy to the process and make the effective contribution in productivity of the organization. Hilton Hotel Stratford needs the training and development effectively which will make the process diverse and strategic as per the modern needs. The training and development process are as follows:
Different types of training
There are several types of trainings which are as follows:
These all the trainings can be partially utilized with the Holton process to make the difference in their organization. These trainings can be helped in several different states or job position to make the employees consistent and determined for the process and for the organization.
Difference between training and development
Short Time or Term
Long Time or Term
Improving performance of work
Preparing employees for challenges
Less or single
Job related aims
General Knowledge and conceptual aims
Therefore with the above description of training and development we can find that Hotel Hilton needs to adequately develop the process with these components to make the potential utilization.
There are several benefits and effectiveness of training to Hotel Hilton in Stratford. Hotel Hilton is a hospitality industry which needs their employees to be dynamic to attend the clients in customers with a warm convincing mode. Hotel Hilton will be having several disclosed benefits with the improved training and development programs (Dowling, Festing & Engle, 2013). These are as follows:
The need of training in Hotel Hilton at Stratford is extremely helpful to make the organization diverse and diluted. Training is an essential part of the organization which makes the resources efficient and effective. The training makes the organization potential diverted in concentrating the productivity and employees go professionals after attending these kinds of training. We can have a look to an example of the very prestigious Samsung organization. Samsung mobile organization was nowhere counted in mobile gadgets world as Nokia, Motorola have grabbed that place. In the premium segment Apple was there, but suddenly in 2006 Samsung aggressively spend millions on training and development and the after sales services of the company suddenly rise to a new extent. Today it is the largest mobile manufacturer of the world competing Apple in a far race. Hence we can observe that training and development role is highly satisfactory in the organization and one needs to develop this process for process optimization (Carter, 2015).
Human resource management is the collective term for hiring, selecting, managing, of the employee for the sustainable use. It is the understood that organization is the collective set of activities in which consistent efforts are made in order to accomplish the set objectives and goal in long run. Employees are the pillar for the organization and they play a very imperative role in the success and failure of the organization. It is required that in order to develop a good amount of core competency in providing services or goods organization needs to look after their employees and their collective efforts for the organizational structures. Since the long start of this vast variety of industry where all organization are differently pursuing their goal and objective employees are the real driver in doing work, setting goals discharging tactical activities and strategic plans.
Carter, M. 2015, Human resource management.
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