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Diploma in Business
Unit Number and Title
Unit 3 Organizations & Behaviour - CAPCO
Organization behavior is been considered as the most crucial aspect within an organization as it includes the study of attitudes and action of the groups and individuals against its peer members at the workplace and influences the performances and functionalities of the business. Therefore, this Unit 3 Organizations & Behaviour Assignment CAPCO is highly concerned with the identification of the comparison between the culture and structure of an organization. This report would help in recognizing the impact of relationship between the culture and structure on its performances of the business. It would also identify the factors which influences the individual behavior at the workplaces. Moreover, the report would also highlight the effectiveness of leadership along with the organizations theories on the business. It would evaluate the motivational theories and its necessity to understand by managers along with the application within an organization. Furthermore, the report would also highlight the effectiveness of teamwork in an organization and the impact of technology on the same. However, in order to gain enhanced understanding the functionalities of CAPCO which is a renowned consultancy firm and serves the financial sector all over the globe.
The comparison between culture and structure reflects the impact on organizational operations. Effect of managerial strategies on attitude, position and ethical values of employees decide the culture in workplace. CAPCO’s culture and structure is similar at many points in comparison of Britannia. Analysis determined that both the organization is similar at structure and workflow. Also, both the organization makes the use of similar communication techniques to engage with employees. However, CAPCO’s performance management includes the individual’s behavior and disciplines within workplace as extra parameter to organizational objective to decide overall performance. But Britannia’ performance measurement is based only on completion of task. Both the organizational have influence of critical behavior on performance scale (Du.et.al.2013). Britannia supports autocratic leadership style but CAPCO supports democratic leadership style to make the decisions more acceptable and effective at employee side.
Both the organizations have some difference and similarities in culture. Employees at CAPCO and Britannia are flexible in workplace to accomplish the tasks. Employees in both organizations manage the diversity. But CAPCO’s management is more robust to make use of diversity in talent. CAPCO is flexible in team formation according to requirement whereas Britannia focuses on to enhance the skills of employees in particular task. CAPCO’s democratic culture helps employees to express their free thoughts towards the organization but autocratic nature of leadership in Britannia keeps the power centric to single one to make the processing faster (Frankel and PGCMS, 2016). Both the organizations provide the training and welfare to employees to achieve more productivity from positive nature of them. However, the culture of CAPCO is more flexible in communication among employees, workplace behaviors and diversity management.
With respect to the given case, the structure and culture of CAPCO largely depends on each other and includes wide ranges of the functionalities as well. It has been identified that CAPCO had adopted a divisional structure which enables the management in classifying different functional areas into various divisions and ensure the completion of the assigned task as well. It has been found that these divisions are been made on the basis of functionalities like marketing, financial, products and services, etc. In addition to this, the relationship between the structure and culture helps and organization penetrate in a positive manner and coordinate with the other as per the set objectives (Burke, 2013). Thus, CAPCO facilitates the employees with better motivation so that to execute effective team work and move towards the attainment of the desired goals. The relationship also helps in attaining a growth in the performances levels and develops a systematic framework of the business. On the contrary to this, the culture of CAPCO signifies a reliable and independent environment to the staff members and helps them to cope up with every situation faced at the workplace. It has been also identified the relationship of culture and structure had a positive impact on the performances which assists CAPCO in acquiring the desired objectives with the desired profitability.
It had been commonly found that every individual acquires a different behavior towards any of the situation or action. With respect to the functionalities of any organization, it is very much important to identify the behavior of individual so that to manage them at the workplace. The management must focus on how to treat the employees at the workplace and motivate them to work accordingly. It has been found that the management of CAPCO must identify the factors which could influence the behaviors of the people at the workplace and hamper its productivity as well (Shin.et.al, 2012). Moreover, it has been seen that there are wide range of factors which influence the behaviors of different people on the occurrence of different situation at the workplace. Environmental factors, cultural backgrounds, personal factors, personality, social factors, perception, organizational factors, perceptions, preferences, values, learning characteristics, beliefs, etc. are some of the most common factors which could influence the behaviors of individual in CAPCO.
It has been seen that people have different tendencies regarding different work based situation which must be resolved on the basis of their perceptions. This would create a win win situation at CAPCO and would diminish the probabilities of any of the clashes (Shafritz.et.al, 2015). It has been also found that an effective motivation could incline the workforce towards the achievement of the desired objectives and would lead CAPCO towards the higher growth eventually.
Leadership plays an important role to drive the human resources in an appropriate manner to achieve the organizational objective easily and effectively. Various leadership styles exist in CAPCO organization to motivate and govern employees in several business conditions.
Organizational theory is very important aspect in the terms of management when manager applied it in the organization it influence whole performance of the management. The theory explains the role of manager in the organization and tries to motivate the employees in the organization to increase the efficiency. Following are the theories which CAPCO practice in management:
Both the theories applied by the management to achieve the predefined goals. One theory focuses on the behavior of the employees whereas other theory emphasis on the mathematical calculation of the collected data. CAPCO applied these theories to improve the efficiency of the employees and try to increase the productivity.
Management approaches assist manager to work effectively to achieve the goal. The approaches provide guidelines to the CAPCO to handle the human capital in the organization. They assist the organization to increase the productivity through various means. Following are the different approaches which assist the management to work fluently:
Leadership in method through a manager can influence the employees to achieve better results. It is an effective tool to increase the efficiency and productivity of the organization. A quality leader adopts suitable style to manage the employees by which they perform well to achieve the organizational goal. Motivation is process to satisfy the needs of employee by providing monetary and non-monetary benefits. A leader identifies the problems of the employee and then provide suitable alternative to solve the problem of the employee. Leadership is about encouraged; inspire the individual by boasting the morale of the employee (Luna, 2015). CAPCO follows different leadership styles to motivate the employees like democratic, laissez-faire leadership, autocratic.
CAPCO regulate the different kind of leadership styles to handle various situations in the organization (Trivellas and Drimoussis, 2013). The leaders of all the departments aim to achieve the objective of the CAPCO by managing financial resources effectively.
Motivation is the effective medium to boast the efficiency of the employees in the organization. Managers try to boast the morale of the employees by providing various monetary and non-monetary supplements against salary like bonus, commission, promotions etc. According to the Maslow and Herzberg motivational theories employee have various needs which he wants to be satisfied during the job. According to the Maslow need theory people are more focused to achieve the various interim needs. When the needs are being satisfied then individual is keen to fulfill the next the need never ends (Shahbazi and Ardeshiri, 2013). Maslow classified the need theory into five stages which reflects the human tendency.
On the other hand, Herzberg states that employees have many reasons for job dissatisfaction at the work place. Herzberg distinguishes the theory into two factors motivators and hygiene factor.
From the above motivational theories it can be identified that CACPO follow this policies to motivate the employees and fulfill their common needs to retain in the organization.
Manager has the liability to motivate the employees with the suitable means. It is the way to provide confidence to the employee to work individually or in a team. Motivation assists manager to get the better results for the organization. Manager motivates the employees and design new policies to satisfy the needs of the employees. Through motivation a manager can develop the communication skills of the employees, provide training related to the work etc. Manager treats the employee in very effective manner by which they feel valuable and give their best towards the organizational objectives. According to the motivational theories manager should resolve the problem among the employees as soon as possible (Patrick, 2014). A manager should maintain the friendly environment in the organization which facilitates the employees to achieve the task easily.
All the workers thought that their manager must be good motivator, matured and understand their problems very well. Leader has the liability to maintain the discipline in the organization which binds the employees to achieve the allotted task on time. Manager should treat all the employees in an equal manner in all the situations (Stewart and Shamdasani, 2014). Manager of CAPCO should understand the ways of motivation which facilitates him to conclude the better output from the subordinates.
Group can be formed by two or more than two person working at the same platform with different liabilities to achieve the common objective. When person are working together they can easily achieve the goal of the organization. Group behavior can be referred as the bonding among the employees at the work place.
Nature of groups: CAPCO has formed different kind of groups to achieve the expected results. The participants in the groups work for the same goal, free to take initiative and communicate with each other to promote achievement. Different groups follow different methods to interact with each other (McShane and Von, 2015). Every group has different view and perception over the other group. One is normative view that depicts that how to promote the activities and how to manage the team. Second view is group dynamics that explains role play, team work, situational play etc.
Proximity theory states that if member of staff have the attachment with any group member will form a group in the organization. Individual with common interest may create relationship by balancing the feelings and interest. The groups have been classified among two broad categories:
Effective team accomplishes the goals on time which represents the work efficiency of the organization. All the member of the group feels satisfied and promotes participatory approach among the subordinates. Organization adopts various factors to develop the team work among the employees which raise the productivity of the organization. Following are the points which depict the factors that develop the effective team work in the CAPCO:
Technology is the important part in the organization it allows organization to promote the products in different parts of the world. It is the very effective medium to raise the profits and compete in the market. Technology boasts the efficiency of the organization in very positive way. It assists the team members to communicate within seconds. Advance technology increases the job satisfaction among the employees and improves the quality of work. It acts as a assistant for the team members which work on absence of the employee (Kutash.et.al.2014). It decreases the burden of the employees and made the task easy by which employee can easily achieve. Improvement in technology has changed the working procedure of the employees it enables them to meet the deadline on time. Email, mobile, laptops, internet etc have made the communication easy and safe. Email facilitates the group members to communicate with each other in easy way by transferring work related messages. Information technology (IT) assists the group members to interact with each other through various social media applications like facebook, twitter, whatsapp etc.
Because of IT, team members in CAPCO does not need any common place to communicate they can communicate with each other. The group members make use of mobile phones to provide little information to the subordinates. Technology facilitates management to carry out important transactions in very effective manner through laptops. IT creates bonding among the employees through various innovative techniques (Hepp.et.al.2013). Through technology a person can represent his work with proof and in effective way. CAPCO provides consultancy services to the clients in very effective way.
With the above report it has been concluded that organization behavior includes the study of attitudes and action of the groups and individuals against its peer members at the workplace and influences the performances and functionalities of the business. The Unit 3 Organizations & Behaviour Assignment CAPCO had identified that the effect of managerial strategies on attitude, position and ethical values of employees decide the culture in workplace. It has been found that CAPCO’s democratic culture help the employees to express their free thoughts towards the organization. The relationship between the structure and culture helps and organization penetrate in a positive manner and coordinate with the other as per the set objectives. The report had also identified that the relationship of culture and structure had a positive impact on the performances which assists CAPCO in acquiring the desired objectives with the desired profitability. It has been found that CAPCO had applied the motivational theories to improve the efficiency of the employees and try to increase the productivity. The manager of the CAPCO had implied various motivational theories to motivate the team members. Furthermore, the report revealed that technology had boasted the efficiency of the organization in very positive way. Even it has been found that advance technology increases the job satisfaction among the employees and improves the quality of work.
Books and journals:
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