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The document has been on the evaluating the interrelationship between different processes and functions of ABC Company. Methods which are associated with the mapping processes on goals objectives are suggested. The aim of this unit 15 managing business activities to achieve results assignment is to provide learners with the understanding and skills to manage their activities in the business workplace to improve their effectiveness and efficiency. The output of the processes and the quality gateway has been evaluated. Plan has been designed on considering the promotion of goals and objectives. SMART scale has been considered while assessing the objectives in aligning people and other resources. Methods are suggested to implement appropriate system for achieving the objectives. The work activities area carried about in meeting operational plan. The monitoring and controlling of quality standards for improving the organisational performances are demonstrated and wide implications of the method are reported. The risk assessment processes and methods are demonstrated to ensure health and safety within the workplace.
Mapping the processes is related to the observation of the flow within different processes. Through the processes mapping different processes are defined by understanding the goals and objectives. This process is significant in measuring the activities and providing direction to the management. Through different methods the processes are mapped in order to communicate the core functions of ABC organisation. (Afrati, and Ullman, 2010) Through the process mapping the core functions can be linked with the goals and objectives. These processes are:
Considering the functions of financial measures non-financial performance indicators can be adapted for linking different activities with the financial measures. Through financial performance indicators the financial performances and related activities are measured. B y using non-financial indicators the non financial factors and their impacts on the viability of the organisation are measured. Through NFPI the function areas of human resource management of ABC Company can be assessed. By considering the cost the human resources can be motivated, attracted and retained within the organisation. (kfknowledgebank.kaplan.co.uk., 2016). It will be useful in monitoring the staffs and controlling them through including different perspectives:
Considering the processes within the human resource management for ABC Company the tool diagram has been drawn:
Through the human resource processes the functions of the human resources can be set within ABC Company. By adding mission, vision and values within these processes the conflicts within HRM of ABC organisation can be resolved.
By considering the mission and vision statement of the organisation ABC Company can achieve the goals. On this regard the Company has to review the human resource processes. Through proper human resource processes the organisation can maintain quality within the services. Existing human resources and their capabilities should be developed through proper development training. New objectives should be added within the human resource manag4emnt for improving the existing management system. (Wood, 2011). By adding values and SMART objectives the goals and objectives should be connected with the human resource management. Through adding proper values within human resource management the employees can be retained within the organisation. In order to reduce the turnover the organisation has to follow the quality and standards within the HR policies. Through adding values the employees can be encouraged to produce proper quality services. (Wood, 2011). Through new development strategies ABC Company can involve their human resources within the core objectives of the business. Quality gateway is the process of quality assurance which is important for delivering quality services within the market. Through this process the quality is checked before the delivery is made. By delivering high quality services ABC Company can achieve reputation within the market. Through the quality gateway implementations the ABC management can identify the exact issues within the HRM system and reduce errors in services. The human resources and their performances should be checked for assuring the quality. (Wood, 2011). For controlling the quality ISO codes should be added within the processes of customer services.
Quality has been the most significant part within the business and services. This has been becoming the radiant component in the achieving competitive advantages and placing the organisation in the higher position. Regarding this perspective the organisations are managing business and monitoring the quality within the services by involving quality checking. For retaining the loyalty within the market place and achieving the customer satisfaction the ABC group needs to deliver the quality through their services. (Shalev, Chodick, Goren, , Silber, Kokia, and Heymann, 2011) Quality within the organisational policies and standards are also significant in retaining the employees and skills in the organisation. ISO standards are needed to be implemented within the services for providing proper services. By maintaining the ISO standards the quality can be controlled and monitored within ABC. For monitoring and controlling the quality ABC Company has to place proper quality policies within the performances and operations:
Apart from the policies the quality can be measured and controlled through:
Through the implementations of quality management the quality culture can be demonstrated for ensuring the monitoring, evaluation and development. Quality is associated with continuous assessment and improvements of the processes. Through the Total Quality Management system the quality of the processes can be managed through and development of the processes can be done. (Moss, 2012). There are certain stages in the Total Quality Management system for ensuring the monitoring and evaluation of the quality. In order to place proper quality culture the ISO standards should be implemented within the processes. In the first stage the quality should be assured within the development of processes. Quality Assurance department should check proper quality within the current processes. (Moss, 2012) The current processes should be checked on the quality standards. It is referred as the quality description stage. In the adjustment stage the addition implementations in the processes and practices are done for the improvement of the quality by following the standards. In this stage the ISO standards are considered as well as the preferences of the clients. These additional implementations would be monitored for analysing the effectiveness. (Moss, 2012). Next stage is the evaluation stage in TQM. Within this stage the evaluation is done through prevention, inspection and correction. Through inspection the desired quality and its implementations are measured. Correction stage ensures the correction of the defects and changes in the current processes in order to place Zero Defects. Through the quality standards the errors are prevented from the processes. Through this stage the development of the processes can be done. (Moss, 2012)
For the improvements the recommendations within the processes and to align the organisation’s objectives and goals the Six Sigma method can be approached. Through this method the output quality of the process can be improved. Through this method ABC Company can instigate approaches towards reaching the organisational goals and objectives, measuring the performances and improving the processes. Through this method the organisation can lead the process towards the zero defects. Six Sigma will analyse defects within the processes. There are six standards deviations between nearest specification limits and the mean. Through this method the organisation can be able to remove the defects within the management and improve the management processes. (Hashmi, 2016). By eliminating the defects from the management ABC Company can improve the human resources towards increased productiveness and reduce the current turnover, conflicts within the human resource management etc. There are certain success factors which are significant for the recommendation of improvements:
Through the use of the six sigma tools the organisation would manage entire processes with efficient manner. Through this the quality of the processes can be improved and the defects can be analysed. (Dumas, 2013). Six Sigma tool can also be efficient for the improvements in the productivity and maintaining efficiency in eh performances. Through the basic functions of the Six Sigma the organisation can be able to meet the requirements of the employees, improve the customer retention and also can improve the business services. By implementing the Six Sigma the ABC Company can gain certain positive impact over the processes:
There are also certain negative impacts of the Six Sigma in the processes of ABC Company:
In order to carry out the risk assessment the organisation has to evaluate the legislations and other factors which can impact over the business. This can be done through taking the pestle analysis:
Through proper implementations of legislations the risk assessment can be carried out. In order to reduce risks within the working environment proper implementations of health and safety regulations are needed to be taken in account. For reducing the risks over legal processes regarding financial aspects the monitory and fiscal policies should be measured by ABC Company. For reducing the risks of human resource management processes employment act should be followed. Within the risk assessment method there are certain stages:
The health and safety regulations impacts over the practices of human resource management. The organisations like ABC Company have to follow this legislation in order to place proper environment of work and implement the health and safety policies in HR system. The law of health and safety has enforced the organisation to incorporate processes which must be approved by Code of Conduct. The performances and the work of the employees are covered by codes of practices. By following the employment the employees are clarified about their duties. (Fung, Tam, Lo, and Lu, 2010). Adequate safety measures within the working environment are the main focus of the act of health and safety. ABC Company has implemented proper health and safety measures such as fire exit, fire alarms, relevant sign boards etc. The risks which are related to the processes and to the machineries are assessed before the implementations. Safety standards act has been followed by checking the machineries in regular manner. (Fung, Tam, Lo, and Lu, 2010). The employees are trained on the usages of the machineries and instruction manual has been provided to all employees.
For carrying out the systematic review of the health and safety policies and procedures the health and safety policies should be defined in a clear manner. (Damalas, and Eleftherohorinos, 2011) These policies are:
There are certain factors which should be analysed for conducting a systematic review of risks:
Practical applications of health and safety policies and procedures within the ABC Company:
Through the report the business and its related activities are analysed. Different issues impact over the processes of business within the business environment. The functions and the processes are interrelated within the business activities. The interrelationship of the functions and processes are connected within the mission and vision statement of the organisation. By implementing the mission and vision statement of the organisation into different operations the organisation can obtain the goals. Quality is concerned over different processes of business. By minimising the risks the quality can be improved through the business processes. Through placing proper quality standards ABC Company can reduce their turnovers and improve the customer satisfaction.
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