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One of the most flourishing industries of the world is the hospitality industry. The hospitality industries is much broader in comparison to other industries as in other industries there are only a few numbers of businesses, but the umbrella of hospitality industry consists a very vast range of businesses. The hospitality industry includes the businesses like restaurants, pubs, bars and clubs, hotels, contract catering, and other hospitality services. The backbone of this industry is the satisfaction of the customer as this industry is all about the customer service. (Reynolds, 2015) This is the reason that this industry is called the service based industry. The large portion of the world’s GDP growth comprises of hospitality industry. In UK alone around 2.9 million of the total jobs consists of hospitality industry which accounts for around 9% of the total jobs generated in UK. The 4% of the GDP growth is also consists of hospitality industry. (British Hospitality Association, 2015) The assignment is thus going to focus on understanding the structure of the hospitality industry. The aim of the assignment is to make the learner trends of the hospitality industry and also the future developments.
Hospitality Industry: There are a number of businesses come under the umbrella of hospitality industry. However there is the sole aim of every business of hospitality industry and that aim is ‘to serve the customer in a manner that ensures higher customer satisfaction.’ The hospitality industry consists of the numbers of the organizations viz. Restaurants, bars, clubs, pubs, travel services, event management services, tourism information services, hostels, cruise, airlines and self-catering accommodations etc. (Robinson, 2012)
Scale and Scope of Hospitality Industry
Size: The estimation of the size of the hospitality industry worldwide can be understood by the fact that this sector contributes to 6.5 trillion of US dollars of the total business of world. While in UK 11% of the total GDP (Gross Domestic Product) consists of the hospitality industry. The following points clearly show the importance of hospitality industry economic in UK:
There are more than 1, 30,000 generated in restaurants and cafes
More than 25,000 jobs in food takeaways are generated in this sector every year
More than 1, 50,000 jobs are generated in hotels every year
Around 25,000 jobs are generated in accommodation services
In event management around 9,000 jobs are generated yearly (British Hospitality Association, 2015)
Types of Ownership in Hospitality Industry
Organizational Structure of a Hotel (Hierarchical Organizational Structure)
Functional Organizational Structure of a Restaurant
British Hospitality Association: The British Hospitality Association is concerned with the hotel, restaurant and catering companies. This is a private association. The British Hospitality Association represents these organizations for over 100 years. This British Hospitality Association was developed in the year 1907 (Clever Hotel, 2015). The British Hospitality Industry works in five key areas for the development of Hotel, Restaurants and Catering Champion. These key areas are:
Institute of Hospitality: The Institute of Hospitality is especially concerned with the mangers and aspiring managers of hospitality industry. This is the organization (professional) which works for the development of the industry of hospitality by supporting the managers and those who want to become the managers. The Institute of Hospitality was established in the year 1938 (Institute of Hospitality, 2015). The roles of this institute in the hospitality industry are:
British Institute of Inn keeping: The British Institute of Inn keeping which is abbreviated as BII is a professional body which helps licensed hospitality industry all over the UK. The role of British Institute of Inn keeping helps the individuals by playing following roles:
The Unit 1 Assignment on Contemporary Hospitality Industry was focused on the hospitality industry and the various organizations of the hospitality industry. The assignment gave me the insights of the hospitality industry and current trends of this industry. There are a numbers of organizations which act as the development bodies for the hospitality industry like British Hospitality Association, Institute of Hospitality, British Institute of Innkeepers and Springboard UK etc. The first third institutes were discussed in the assignment. The assignment made me able to understand the roles of these development bodies. The assignment gave me insights about the current trends of the hospitality industry and recent developments also. After completing the assignment I became aware about the different organizations of the hospitality industry and the current size of the hospitality industry in UK and worldwide. The different types of jobs are also discussed in the assignment and the roles and responsibilities of the different jobs were also discussed.
Amadeus, (2015), What are the Advantages and Disadvantages of Hierarchical Structure? http://smallbusiness.chron.com/advantages-disadvantages-hierarchical-structure-66002.html
Business Case Studies, (2015), External environment theory, Available http://businesscasestudies.co.uk/business-theory/external-environment/government-and-eu-influences-on-business-activity.html#axzz3rNTXcyBi
British Hospitality Association, (2015), British Hospitality Association, ,http://www.bha.org.uk/
British Institute of Inn keeping, (2015), About BII, ,http://www.bii.org/
Caterer (I), (2015), Search by Specialism, ,http://www.caterer.com/search/hospitality-job-sectors
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