Delivery in day(s): 5
Diploma in Health and Social Care
Unit Number and Title
Unit 3 Challenges in Health and Social Care
Facilitating change in any organization is a dynamic process that brings about a potential impact on its service users as well as its service providers. For any organization such as the health and social care corporations, change is inevitable as it marks the success of the corporation. Local Action for the Disabled (LAD) is one such organization that runs residential homes and other services for people with learning disabilities. The purpose of this challenges in health social care report is to highlight the key features responsible for bringing about change in the organization, the strategies adopted to implement such changes and its consequent impact.
Since LAD is shifting its services from residential care to supported living, it is crucially important to consider the key factors that drive change in such services to see whether they can be accommodated or not. These key factors are as follows:
Thus, the health and social care organizations are affected largely through the above mentioned factors in various aspects. It must be ensured that the change must be incorporated smoothly and effect of the change must prove advantageous for the community and its people. (Rutter, 2014)
The key factors mentioned above will bring plenty of challenges not only for the staff, workers and other members of LAD but also for the service users. These challenges need to be mitigated rapidly specially in case of health and social care services in order to bring about smooth and positive changes within the organization. Some of these challenges are listed below:
These challenges should not be overlooked at all because they can create great difficulties within the organization if not handled properly.
Health and social care
After implementing the idea of moving from residential care to supported living, the first and the foremost requirement of LAD was its management which proved to be quite challenging. So, some strategies were implemented to measure these changes which are as follows:
A criteria was set for measuring such recent changes in health and social care organization LAD so that its decision of moving from residential care to supported living turned out to be beneficial. This included the following points:
The changes in LAD were earlier initiated by many other organizations but all were an unsuccessful attempt. Thus, after this successful attempt by LAD of introducing and bringing a new change, a huge impact of these changes on its services is being observed.
This new development has caused many significant impacts not only on the service users but also on the organization and its staff. It has generated a bond of trust between the service users and the organization build on based of continuity in providing the best quality of services. Earlier they were quite apprehensive about the new concept of supported living and how they are going to get comfortable in such an environment, but now when they have actually realized that their services are not at all being undermined, so not only them but their families too seem comfortable and happy with this new change. Other than this, they observed many difficulties with the new technologies at initial level for about 5-6 months. Gradually they were able to cope up with that for which the workers and other staff of LAD must be appreciated.
Prior to this shifting to supported living, workers used to do a lot of work manually but now with the advancement in technology, we have electronic recording systems, electronic communication, etc. which has reduced the work load but increased their efficiency. The training provided to them for adapting such advancements in technology, has been fruitful as they now fall into the category of highly skilled. Earlier the government had issues with the land provided to LAD and some issues are still in process to be resolved.
Thus, any change introduced in any organization leaves a impact on its service users, their families, workers, staff and also the management of the organization. So, before implementing any change, its impact on all the members of the organization must always be precedent in consideration. (Behan, 2008)
This new initiative by LAD has not only affected its service users and their families, but also its workers, staff and other members in the organization. Some impacts proved to be quite positive, others had a negative effect. So, an evaluation of these impacts needs to be presented.The service users had quite a lot of doubts about this new kind of living, but eventually within a period of 5-6 months, they very well adjusted with this new kind of environment. Some users of higher age are still in process to adapt to the new surroundings as it is taking a lot of time to make them feel comfortable with it. With more care and support by the workers and the staff, they will soon be in peace with the new business environment. Apart from that, this change has proved to be quite beneficial and fruitful for them as exposure to this new kind of environment has helped them in leading an improved quality of life along with better means. Various surveys, questionnaire and interviews were conducted to get this feedback from the service users and their families.
The impact on workers and other staff members has also been quite positive. The workers found opportunities in specialising and improving their skills with the help of various trainings provided to them for the new advancements in technology. This has not only reduced work load on them but diminished their manual work too. Highly skilled workers ultimately lead to better service provisions in the organization which in turn leads to an efficient working of the overall system. (Grol, 2013)
Various types of service responses are associated in accordance with the changes in health and social care provided within LAD. These responses can be related to the management, service users, staff and other members of the organization. Some of the service responses related to the shifting of LAD from residential care to supported living are explained below.
The management must take care of the leadership to facilitate change. This is needed in reference to guide the other members and staff of the organization towards efficient working to adopt the changes smoothly. If guidance is provided at initial level, it helps in achieving the desired goals within a short period of time. The management must encourage employee participation and help them achieve efficiency. Employees of the organization must be provided assistance at all times to improve the quality of their services.
The policies and procedures related to the changes in LAD must always be kept updated with the new amendments if there is need to implement any. For proficient working of the whole system of the organization, the regular updates are necessary to keep the members of the organization updated about the new policies and procedures so that they can work according to them.
It must also be taken care that the service users of the organization are involved at all stages as their support will always be needed at every point. The services are provided according to the users only. Hence, they must always be taken into consideration before taking any decision regarding implementing changes in the existing services. (Scribd, 2016)
Hence, appropriate service responses proposed to recent changes in LAD are also required in order to get the desired results that are in favour of the change.
To conclude, we can say that to implement any changes in any organization especially in case of health and social care such as Local Action for the Disabled corporation, also called as LAD, we need to look out for a lot of aspects, issues and strategies that can prove out to be successful not only from the management point of view, but also in terms of financial benefits and benefits associated with the service users, workers and other staff members of the organization. The organization properly implemented these strategies which is why it became the only successful organization in this field as all the past attempts made by other corporations couldn't achieve the desired goals.
Rutter, M. (2014) Factors that drive change in health and social care [Online]. Available at: https://prezi.com/ey-yv2f-fvuz/factors-that-drive-change-in-health-and-social-care/ (Accessed: 5 November 2016).
Bond, B. (2013) Strategies for Measuring Organization Change [Online]. Available at: http://www.smartpolicinginitiative.com/sites/all/files/SPI%20Measuring%20Change%20Webinar%20FINAL.pdf (Accessed: 5 November 2016).
Berwick, D., Nolan, T., Whittington, J. (2016) The Triple Aim: Care, Health and Cost [Online]. Available at: http://content.healthaffairs.org/content/27/3/759.short (Accessed: 5 November 2016).
Scribd. (2016) Facilitating Change in Health and Social Care [Online]. Available at: https://www.scribd.com/doc/247079906/unit-26-Facilitating-Change-in-health-and-social-care (Accessed: 6 November 2016).
Behan, D. (2008) High Impact Changes for Health and Social Care [Online]. Available at: http://www.telecarelin.org.uk/_library/High_Impact_Changes_For_Health_and_Social_Care.pdf (Accessed: 6 November 2016).
Grol, R. (2013) Improving patient care: the implementation of change in health care. John Wiley and Sons.
Grol, R. and et.al., (2013). Theories on implementation of change in healthcare. Improving Patient Care: The Implementation of Change in Health Care, Second Edition. Pp.18-39.