Business Continuity Planning for Atlassian: A Comprehensive Guide

Student Name

Student Number

Business name

Atlassian

Industry name

Software industry

Business Background

It develops collaboration &productivity tools

Industry Background

Digital transformation &remote work trends

Risk Name

Risk Description

Likelihood

Impact

Priority

Mitigation measure

Cybersecurity Breach

Attack on Atlassian’s IT infrastructure or customer databases containing possibly jeopardized data

High

High

Severe

1. Implement Strong cybersecurity actions

2. Conduct regular security &risk assessment &penetration testing to reduce the risk

3. Conduct security awareness training

4. Encryption of important data

5. Incident response plan

Cloud Service Outages

Losses of services hosted &distributed through the cloud, the potential impact of these failures on customer operations, &their satisfaction with Atlassian’s products

Medium

High

Severe

Talent Retention &Acquisition

When there is a failure to retain the best performers or attract talent in a competitive environment of a particular business industry such as the technology industry.

High

Medium

Moderate

1. The high levels of compensation paid to employees.

2. Build the workforce by providing training &employee development.

3. Aim at developing a good company culture.

4. Flexible work arrangements.

5. Conveying general employee satisfaction questionnaires’ &feedback cycles (Alicke et al. 2020, p.1).

Regulatory Compliance

Non-compliance with data protection laws, standards such as GDPR, CCPA, or certain field standards

Medium

High

Severe

1. Dedicated compliance team.

2. Examination of compliance with data handling policies on a specified schedule.

3. Make sure you learn regularly the new regulations.

4. Apply named privacy principles or privacy by design principles.

5. Besides, compliance certifications from third parties.

Market Competition

The intensity of rivalry is also expected to rise, as more competitors join the collaboration software industry’s fray–not to mention escalating threats posed by incumbents (Koskela, & Aspfjäll, 2021, p. 6).

High

Medium

Moderate

1. Increase purchase penetration rate by expanding the range of industries &geographical spread of purchasing customers.

2. Adopt various flexible pricing systems.

3. Cost considerations are important with a view to restricting expenditure as much as possible &producing maximum benefits out of the available resources.

4. This requires building cash reserves for the company’s checkbook balance to ensure that periodic fluctuations in expenses &sales are balanced out by assets that are not fluctuating in value.

5. Bring into the market goods that will exhibit tangible savings or income for the users (Peltokorpi, 2023, p. 16).

Critical Business Activity

Description

1. Description of the activity

2. Maximum amount of time business activity remains unavailable

3. Activity depends on any outside services or products for its successful completion

Impact of loss

(describe losses in terms of finances, staffing, loss of reputation, etc)

RTO

(critical period before business losses occur)

Cloud-based product availability

1. This encompasses issues to do with the up-time of the servers, the management of databases, &coordinating easy passage &interaction by users within the platforms.

2. 4 hours

3. AWS (Amazon Web Service), Google Cloud, &many other leading service providers of cloud infrastructure.

Content delivery networks or CDN

ISPs are also referred to as Internet service providers.

1. Loss of service for customers without any prior notice for those in different parts of the world.

2. Important financial losses connected with violation of the SLA.

3. Loss of credibility to the company &the customers

4. Customers may shift their business to other companies

2 hours

Customer Data Security

1. Customer data has to be safeguarded from unauthorized access, alteration, disclosure, &destruction, &further, it has to be securely archived on Atlassian’s servers. This includes having strong IT &operational security features, security check-ins, &data protection compliance with the laws of various regions. Security software developers

2. 2 hours

3. Third-party security auditors

Compliance certification organization

1. Loss of data that can have policy &legal consequences, financial lost

2. Reputation damage to the company

3. A possible result is the loss of customer trust &massive client turnover.

4. Regulatory fines &penalties

1 hour

Product development &Innovation

1. Consistent enhancement of current offerings &innovation of new ways of serving customers’ needs more suitably &better than the opponents. This involvement covers developing the lifecycle, doing the user study, &deploying additional modules &enhancements. Software Library &APIs from third parties

2. 1 Week

3. User testing platforms

Version management &continuous integration &deployment services provider (for example, Github, GitLab)

1. Inability to timely launch new products as well as update existing ones

2. Someone might lose market competitiveness in the market

3. Lower capability of achieving customers’ evolving requirements

4. New feature delays might cost the product possible revenue.

72 hours

Customer support &services

1. Helping customers with their queries related to the products offered by Atlassian within a proper time &precision. This also includes handling tickets for a support desk, responding to technical questions or concerns, &handling customer concerns over the phone, through email, &a live chat. Help desk applications such as Email, chat, &phone support

2. 12 hours

3. The lean of the knowledge base &documentation platform (Rahman & Frezza, 2021, p. 14)

1. Higher customer complaints &satisfaction levels decrease

2. Past open issues that influence the use of the product

3. Losing our reputation for customer service &having to constantly defend ourselves from charges is our biggest concern.

4. Possible customer loss because of a series of shortcomings (Alt et al, 2020, p. 610)

6 hours

Critical Business Activities

Preventative/Recovery Actions

Resource Requirements/ Outcomes

Recovery Time Objective

Responsibility

Cloud-based product availability

1. strong cloud infrastructure in different regions

2. Conduct regular failover tests

3. maintain up-to-date system images for fast deployment

4. Conduct a program to find the weaknesses

2 hours

Chief technical officer, head of cloud operation, DevOps team lead

Customer data security

1. Apply a complete encryption system on the entire data

2. Conduct regular security audits &penetration testing

3. Maintain encrypted offline backups

4. Apply multi-factor authentication on all the systems

Advanced encryption tool, security audit firm, secure backup facilities, identity &access management system

1 hour

Chief information security officer, head of cybersecurity, data protection officer

Product development &innovation

1. Apply distributed version control with multiple backups

2. Create documentation of all the development processes

3. Train different teams on different products

4. Use containerization for consistent development

Distributed version control system, Documents management system, containerization platform

24 hours

VP of Engineering, head of product development, DevOps team lead

Customer support &service

1. Apply a cloud-based distributed support ticketing system

2. Update knowledgebase with offline access

3. Train support staff on different products

4. Create AI-based chatbots for support queries (Morrish & Jones, 2020, p. 84)

Cloud-based support ticketing system, offline knowledge base, AI-based chatbot, &backup tools (Alicke, 2020, p. 5)

4 hours

VP of Customer Support, Head of Customer Success, knowledge base team lead (Dias et al, 2022, p. 100)