HI5029 IS Project Management(Group Assignment )
Summary
TechUpGrowth currently has a DigitalShift plan that aims to improve operational excellence and sustainability in a digital age for participants within the tech sector. In more than 18 months, the project costing $10 million will address improving internal processes through the implementation of ERP software, customer-facing mobile app, cybersecurity, and cloud solutions for growth. Also, regarding organizational employee training, there will be an emphasis on the acceptance of change and the ongoing improvement orientation to new technologies. The broader project goals include making processes more efficient, enhancing customer relations and addressing data retention and protection while still delivering ongoing business services and implementing new technologies.
Table of Contents
Part 1: Project Integration Management 5
Task 1: Prepare a business case 5
Task 2: Prepare the project charter 8
Part 2: Project Scope Management 10
Task 3: Develop an initial scope management 10
Task 4: Develop a work breakdown structure (WBS) 11
Part 3 Project Schedule Management 13
Task 5: Create Gantt chart for WBS, and then identify at least five milestones 13
Part 4: Project Cost and Quality Management 14
Task 6: Develop documents for cost estimate and business case financial analysis 15
Business Case Financial Analysis 17
Summary of Financial Metrics 18
Part 5: Project Resource Management 19
Part 6: Project Risk Management 19
Task 8: Create a risk register 19
Task 9: Plot the risks on a Probability/Impact Matrix 22
Introduction
The following paper provides a detailed project plan for DigitalShift, which is a digital transformation project implemented by TechUpGrowth – a mid-sized technology company. As the user’s technology environment changes over time, increasing the learning effectiveness of the company and the successfulness of its communication with customers, TechUpGrowth needs to advance its internal processes, interact with customers in a new way, and employ novel technologies in its practice to remain competitive. These needs can be met through the DigitalShift project in the form of the implementation of an ERP system, the creation of a user-oriented smartphone application, information security improvements, cloud solutions, and employee training on new technologies.
As a result, this report outlines a project management plan for DigitalShift aimed at facilitating the change and executing it within an 18-month timeline and a $10 million budget. Therefore, based on the following agile project management principles, the report concentrates on the sequential addition of project elements within the development process: The report also aims to expose the risks that TechUpGrowth may experience in the course of the project and how they will endeavour to manage each risk.
The purpose of this report is to therefore proffer an elaborate project plan that speaks to all aspects of digital business transformation and which would help TechUpGrowth realise its business objectives. This involves procuring a Sound ERP system that coordinates most of the internal operations within the disciplines. The customer engagement will be supported by developing a new application for smartphones to facilitate the customer experience. Also, it will respond to continuously increasing cybersecurity threats by enhancing security measures across the project. Software solutions will be hosted on the cloud for the purpose of flexibility of growth as adopted to accommodate future technological progress that may be out of the firm’s control. Another important objective is the training of the employees, which seeks to enhance the organisation's learning culture, encouraging the labour force to be alert to new technologies and support the growth of the company in the long run.
Part 1: Project Integration Management
Task 1: Prepare a business case
Business Case for Project Name
Date
Project Name: DigitalShift- digital transformation for TechUpGrowth
TechUpGrowth is a mid-technology company that has realised the importance of digital change to survive within an industry that is fast growing. DigitalShift task has been initiated at the company’s level to streamline the internal processes to adopt the best practices of engaging customers and to apply the latest technologies for boosting business productivity. It is imperative for the company to sustain its position in the market as well as for the company to expand in the future. With a growing focus on digital solutions, TechUpGrowth has sought to establish an integrated application that will help organisations improve their efficient, secure and progressive solutions. |
2.0 Business Objective The main goal of the DigitalShift project will lie in the proper implementation of DigitalShift as an effective tool for internal and external process organization and improvement of the customer experience (Holmlund et al., 2020, p.364(1)). This would include implementing an Enterprise Resource Planning (ERP) system to enhance activities flow, a mobile application to enhance customer relations, and a cloud-based to enhance the organization’s versatility (Mahar et al., 2020, p.4(3)). Furthermore, TechUpGrowth also aims to enhance it is security features for protection against cutting-edge cyber attacks. The last objective is to facilitate the training of workers in the application of new technologies as well as create the right climate that will guarantee the sustainable accomplishment of tasks. |
3.0 Current Situation and Problem/Opportunity Statement At the moment TechUpGrowth lacks within company coherence as the company’s internal platforms are inconsistent and do not cooperate in a cohesive manner. This leads to data silos meaning that data is shared and managed in separate systems, as well as having to carry out processes manually and taking longer time to make a decision. A lack of a mobile application with a focus on the customers decreases customer interaction and decreases the company’s ability to become involved in a business environment where an important aspect of communication is mobile technology (Stocchi et al., 2022, p.200(3)). Additionally, the current measures in place for cybersecurity present fairly large dangers that may threaten the company’s data and operations continuity. The need to combat these challenges could be realized through the implementation of the digital shift project, which enables the modernization of the infrastructure of TechUpGrowth; augment efficiency in operations and optimization of customer relations. |
4.0 Critical Assumptions and Constraints The leaders who are managing the DigitalShift project expect employees from different departments to be dedicated and interested in the change. Another assumption made is that the implementation of new systems, for example, the ERP, will not disrupt operations in a given company. This indicates that purging all the changes required in the organisation must be done within 18 months’ project timeline (Svensson and Thoss, 2021, p.4(3)). Moreover, the financial plan for this project is fixed at $10 million. The other condition is scarcity of the number of people which is a limitation for the business to continue running when the project is in progress. There is also a threat of communication which may come from the workers in that they resist change.. |
5.0 Analysis of Options and Recommendation When analysing the current situation in the company, several options for improvement were taken into consideration (Olayinka, 2022, p.58(3)). First, the decision is to maintain the current systems. This would reduce interferences with the normal functioning of the organization, but in the process would miss the general organizational malfunctions, computer breaches and lack of customer interaction. The second possibility is to go for the ‘stop-gap’ solutions – addressing some problems while leaving the others unsolved and failing to offer the needed system integration. Two options are available to be considered; One of them, which is also the best one, is to introduce the DigitalShift project in full. This way has the most benefits in the long term, more efficiency in the process, enhanced customer relations, and better security of the data. |
6.0 Preliminary Project Requirements The DigitalShift project consists of the adoption of an ERP system, the creation of a mobile application, the strengthening of cybersecurity, the transition to the cloud, and an employee training plan. Every segment is critically important and requires precise design and implementation to maximize compatibility with current solutions and avoid disrupting core procedures. |
7.0 Budget Estimate and Financial Analysis The project will be assigned a total of $10 million of financial resources, which will be divided among components like systems integration, software, cloud adoption, security, and personnel training (Yathiraju, 2022, p.3(5)). A breakdown and analysis of the costs and revenues show that the ROI will be achieved in three years as a result of large-scale value creation through operational efficiency and increased revenue generation from enhanced customer relations. |
8.0 Schedule Estimate The project is scheduled to be completed within 18 months, divided into five phases: They are; initiation, planning, executing, monitoring and controlling and closing. There are concrete objectives in every stage meaning that there is an assessment of the flow of the project and the means of realignment can be effected where necessary. |
9.0 Potential Risks Some of the main challenges include the system integration timetable may be affected, resistance from the workers, there may be cases of security threats during migration, and the costs may shoot up. A comprehensive contingency plan for these risks will be undertaken in order to minimize the risk and this will involve monitoring, risk communication, escalation and risk control. |
10.0 Exhibits Exhibit A: Financial Analysis
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Task 2: Prepare the project charter
Project Charter
Date
Project Title: DigitalShift- digital transformation for TechUpGrowth |
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Project Start Date: November 1, 2024 Projected Finish Date: April 30, 2026 |
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Budget Information: $10 million |
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Project Manager: Name: David Nguyen Phone: (123) 456 -789 e-mail: David.nguyen@techupgrowth.com |
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Project Objectives: The key goals of the DigitalShift project are the implementation of the ERP system, design and construction of the customer-oriented mobile application, improvement of cybersecurity measures and the initiation of the use of cloud technologies to increase the scale of operation and organizational adaptability. The objectives of this project are to update and optimize the work of TechUpGrowth's internal processes, enhance communication and interaction with the customers, and implement the practice of training. |
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Success Criteria: Key performance indicators for the DigitalShift project stand as follows: The successful implementation and integration of the ERP system, launching of the mobile application, enhancement of cybersecurity, and achieving the migration to cloud-based services all within under eighteen months. |
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Approach: It will also recommended that the development of the project be done in accordance with an agile-type process delivery model, where development and delivery take place in a cyclical manner with room for feedback from the stakeholders (Poth, 2021, p.9(1)). This approach will help the project team to efficiently respond to problems, be flexible to respond to any modifications in the project and be a way of ensuring timely delivery of all the compone ConnectionStateents of the project. Some of the fundamental project activities are initiation, planning, executing, controlling, and closing. |
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Roles and Responsibilities |
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Name and Signature |
Role |
Position |
Contact Information |
David Nguyen |
IT System Architect |
Senior IT Specialist |
David.nguyen@techupgrowth.com |
Michael Thompson |
Cybersecurity Specialist |
Lead Security Analyst |
Michael.thompson@techupgrowth.com |
John Davis |
Mobile App Developer |
Senior Developer |
John.davis@techupgrowth.com |
Sarah Clark |
Cloud Solution Engineer |
Cloud Architect |
Sarah.Clark@techupgrowth.com |
|
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Comments: (Handwritten or typed comments from the above stakeholders, if applicable) |
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Part 2: Project Scope Management
Task 3: Develop an initial scope management
Scope Statement (Version xx)
Project Title: DigitalShift- digital transformation for TechUpGrowth Date: Prepared by: |
Project Justification: TechUpGrowth has embarked on the DigitalShift project with the aim of filling the emerging gap in digital services. Stagnation is not an option in such a cutthroat and rapidly growing technological market environment and that is why the company aims at streamlining its processes, increasing the level of customer touch point and overall scalability of the business (Kothapalli, 2022, p.105(3)). An ERP, a new mobile application, enhanced cybersecurity measures, along cloud solutions are transformational in the outlook for making changes, protecting against dangers, and increasing competitiveness. New technologies will also be adopted through innovation and efficiency changes, and that makes TechUpGrowth ready for growth and digital change. . |
Product Characteristics and Requirements:
|
Product User Acceptance Criteria: The criteria for user acceptance of the DigitalShift project as the measure of its success include the following. These are; the implementation of the ERP system as part of the existing environment, high acceptance levels by the users of the developed mobile app, and the reduction of the vulnerability levels by the adoption of robust measures of cybersecurity. There are still some objectives that must be achieved by cloud services; namely, these services have to be scalably and flexible, and this should be appreciated not only by internal employees but also by external consumers. Summary of Project Deliverables Project management-related deliverables: The new project will create documents that will be useful throughout the project, business case, project charter, team contract, detailed scope statement WBS, project schedule, cost baseline, weekly/monthly status report final project presentation and the final project report. Moreover, the consideration of lessons learned report encapsulating best practices and important findings of the project will be made. Product-related deliverables: research reports, design documents, software code, hardware, etc.
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Task 4: Develop a work breakdown structure (WBS)
WBS Dictionary Entry
Date
Project Name: DigitalShift- digital transformation for TechUpGrowth
WBS Item Number: 1.0
WBS Item Name: ERP System Implementation
Description: The ERP system implementation requires assimilating a strong software solution as an enhancement to internal procedures like finance, human resources and supply chain. This phase will also check compatibility in existing infrastructures, increase efficiency and provide definitive data analysis for quick and better business decisions.
Work Breakdown Structure (WBS)
Date
Project Name: DigitalShift- digital transformation for TechUpGrowth
1.0 ERP System Implementation
1.1 Requirements Gathering
1.2 Software Selection
1.2.1 Vendor Evaluation
1.2.2 Software Customization
1.3 System Integration
1.4 Testing and Quality Assurance
2.0 Mobile Application Development
2.1 User Requirement Analysis
2.2 App Design and Prototyping
2.2.1 Wireframing
2.2.2 UI/UX Design
2.3 Development and Coding
2.4 Testing and Bug Fixes
3.0 Cybersecurity Upgrade
3.1 Risk Assessment
3.2 Security Solution Design
3.2.1 Network Security Upgrade
3.2.2 Data Encryption Implementation
3.3 Vulnerability Testing
3.4 Incident Response Plan Development
4.0 Cloud Solutions Implementation
4.1 Cloud Infrastructure Setup
4.2 Data Migration to Cloud
4.2.1 Data Backup and Recovery Plan
4.2.2 Database Configuration
4.3 Cloud Security Implementation
4.4 Scalability Testing.
Part 3 Project Schedule Management
Task 5: Create Gantt chart for WBS, and then identify at least five milestones
Gantt chart for WBS
Part 4: Project Cost and Quality Management
Assumptions
1. Discount Rate Assumption:
It has been taken as 8% which depicts the cost of capital and the necessary rate of investment of the organization.
2. Project Duration:
This paper also presumes that the project will take three years (Year 0 to Year 3) and discount at the same rate for a proper accounting of costs and benefits.
3. Cost Estimation Accuracy:
CO quotes have been developed from previous similar projects and are considered ± 10% of the actual costs.
4. Inflation:
The context is assumed that both materials and manpower rates will not be dramatically inflated during the period before the project is complete.
5. Revenue Generation:
The outcome of the project will begin in the twelfth month after the completion of the project according to the estimated annual net benefit of $200,000 for Years 1 to 3.
6. Cost Distribution:
These will be spread out in a balanced manner over the first four years (Year 0 to Year 3) down to $100,000 per year for the project.
7. Cumulative Benefits:
Maturity will be assumed in the sense that all of the benefits will be realized at the end of each year and will not be spread out over time.
8. Project Completeness:
To the best of sixty work plans’ expectations, no new unforeseen costs or incremental benefits are expected to surface, leading to the unauthorized extension of the project beyond the intended work plan period.
9. Risk Management:
In case any extra costs are likely to be incurred, a contingency budget equivalent to 10% of the total estimated cost will be provided.
10. No Significant Changes in Project Scope:
It is believed that the scope of the project will not alter commonly after the project start-up hence it will not influence the cost estimations and the expected returns at all.
11. Tax Implications:
Tax implications have not been included in the financial analysis even where benefits are derived, and all are net of tax.
Parent
Task 6: Develop documents for cost estimate and business case financial analysis
Cost Estimate
The cost estimate will be broken down into categories like labor, software, hardware, and resources, with appropriate assumptions on hourly rates and task durations.
Cost Categories
Labor Costs
Project Manager: $100/hour
IT System Architect: $85/hour
Mobile App Developer: $75/hour
Cybersecurity Specialist: $90/hour
Cloud Solution Engineer: $80/hour
Training Consultant: $65/hour
Non-Labor Costs
ERP System: $200,000
Mobile Application Development Tools: $150,000
Cybersecurity Software & Tools: $120,000
Cloud Service Infrastructure: $100,000
Training Costs: $50,000
Task |
Labor Category |
Hours |
Rate ($/hr) |
Total Cost ($) |
Project Planning |
Project Manager |
200 |
100 |
20,000 |
|
IT System Architect |
150 |
85 |
12,750 |
ERP System Implementation |
IT System Architect |
400 |
85 |
34,000 |
Mobile App Development |
Mobile App Developer |
300 |
75 |
22,500 |
|
IT System Architect |
100 |
85 |
8,500 |
Cybersecurity Implementation |
Cybersecurity Specialist |
200 |
90 |
18,000 |
Cloud Solutions Implementation |
Cloud Solution Engineer |
250 |
80 |
20,000 |
Training and Change Management |
Training Consultant |
150 |
65 |
9,750 |
Total Labor Cost: $145,500
Total Non-Labor Costs:
ERP System: $200,000
Mobile App Development Tools: $150,000
Cybersecurity Software & Tools: $120,000
Cloud Infrastructure: $100,000
Training Costs: $50,000
Total Non-Labor Cost: $620,000
Total Project Cost
Total Project Cost = Total Labor Cost + Total Non-Labor Cost
= $145,500 + $620,000
= $765,500
Business Case Financial Analysis
Now calculate the Net Present Value (NPV), Return on Investment (ROI), and Payback Period based on the project costs and expected benefits.
Assumptions:
Discount Rate: 8%
Project Duration: 3 years
Expected Annual Benefits: $600,000 from increased customer engagement, reduced operational costs, and enhanced security starting from Year 2.
Initial Project Cost: $765,500 (Year 0 investment),
Cost-Benefit Analysis Table
Year |
Cost ($) |
Benefit ($) |
Net Benefit ($) |
Discount Factor |
Discounted Net Benefit ($) |
0 |
7,65,500 |
0 |
-7,65,500 |
1 |
-7,65,500 |
1 |
0 |
0 |
0 |
0.93 |
0 |
2 |
0 |
6,00,000 |
6,00,000 |
0.86 |
5,16,000 |
3 |
0 |
6,00,000 |
6,00,000 |
0.79 |
4,74,000 |
Total Discounted Net Benefit = $765,500
Net Present Value (NPV)
NPV = Total Discounted Benefits - Total Costs
= $990,000 - $765,500
= $224,500
Return on Investment (ROI)
ROI = (Total Benefits - Total Costs) / Total Costs
= ($1,200,000 - $765,500) / $765,500
= 56.8%
Payback Period
The payback period is the period within which the actual or expected benefits earned by the project will equal the total investment that the project has cost. In this case, the project aims at having the initial investment recovered after the first two years of its implementation.
Summary of Financial Metrics
Total Project Cost: $765,500
NPV: $224,500
ROI: 56.8%
Payback Period: 2 years
The financial evaluation proves the fact that the planned DigitalShift project has favourable NPV and a good ROI validity of 56.8%, which means it will yield more value than costs over time. The payback period is 2 years which will make it a good investment to carry out for TechUpGrowth.
Part 5: Project Resource Management
Task 7: Prepare a Responsibility Assignment Matrix (RACI Chart) for
the WBS
Part 6: Project Risk Management
Task 8: Create a risk register
Risk Register for the project name
ID No.
|
Rank |
Risk |
Description |
Category |
Root Cause |
Triggers |
Potential Responses |
Risk Owner |
Probability |
Impact |
Status |
|
1 |
1 |
Delayed Project Timeline |
It suggests that some of the project tasks may probably take more time than estimated by the project team and therewith may influence the general POR. |
Schedule Risk |
One of the key potential causes of project trouble is an underestimation of task duration. |
Accessibility of resources, program, and project contingencies |
Incorporate time buffer into the schedule, see the progress meetings |
Project Manager |
Medium |
High |
Acti ve |
|
2 |
2 |
Budget Overruns |
Costs continue to be higher than the projected cost. |
Financial Risk |
High cost estimate volatility because of such issues as money expenses which are not budgeted. |
Alterations in market price, alterations in scope |
Develop an emergency fund, check the costs constantly |
Financial Analyst |
Medium |
High |
Active |
|
3 |
3 |
Cybersecurity Breach |
Higher probability of cyber criminal activity and threats to its secure information. |
Security Risk |
his is due to a lack of adequate cybersecurity solutions |
new integration and alignment to business systems, no training or awareness among the employees |
The recommended strategies for improving security posture include conducting periodic assessments of security status and improving on their training.
|
Cybersecurity Specialist |
High Critical |
Active |
|
|
4 |
4 |
Resistance to Change |
In organizations, there will always be employees who will not embrace change when new technologies or processes are brought in. |
Change Management Risk |
Lack of communication and training as well were agreed to be among the key issues that affected the organizations. |
Too little or no participation in the process, negative comments |
formulated change management strategy, given exhaustive training |
Change Management Consultant |
Medium |
Medium |
Active |
|
5 |
5 |
Integration Issues |
Difficulties to ‘connect’ the selected ERP system with other systems |
Technical Risk |
Complications of the current systems |
Inability to perform the initial integration test |
Ensure that the integration testing is done appropriately, and engage IT professionals when signing the implementation work. |
IT System Architect |
Medium |
High |
Active |
|
Task 9: Plot the risks on a Probability/Impact Matrix
Probability/Impact matrix
Explanation of Risks:
Risk 1 (Cybersecurity Breach): As part of high probability and high impact risk assessment, this risk requires extensive risk response measures to eliminate major risks that include data loss, and customer trust problems.
Risk 2 (Integration Issues): This is medium likelihood and high severity risk type; this risk can cause extensive delay and operation disruptions if not controlled properly. It is only fitting that there has to be a process of constant assessment, alongside an immediate response to these findings.
Risk 3 (User Resistance to Change): While this risk causes a high possibility in occurrence, the potential consequences are usually mild. It remains a workable issue, which can be managed through training and communication to guarantee that the employees will buy into the new systems.
Risk 4 (Budget Overruns): Likelihood probability – moderate, consequence – high this risk requires constant vigil over the expenses in order to ensure that the cost and the scope of the project do not spiral out of control.
Risk 5 (Project Timeline Delays): Despite moderate chance and moderate consequence, this risk demands the constant tracking of progress in order to avoid slippages that may occur in the timeline before they escalate.
Risk 6 (Minor Technical Glitches): Some of these problems are frequent but not severe, therefore, can be controlled as normal preventive measures carried out without affecting the project greatly.
Risk 7 (Vendor Failure): While this is a low risk, the implication of this risk is that it slows down the insurance underwriting process if it happens. However, non-lucrative crisis management strategies can minimize the impact of the lending activity.
Risk 8 (Regulatory Changes): This low probability but mid impact kind of risk may likely require changes in project plans but are usually controllable.
Risk 9 (Equipment Malfunctions): These are infrequent events that produce small consequences that can be managed through regular upkeep of equipment while guaranteeing continued operation.
Use:
By the use of this matrix, action plans can be well defined and developed to deal with these key problems as well as the best ways to deal with the most serious threats. Risk evaluation done according to the level of probability and impact assists in resource allocation and helps in determining whether a project will be successful or not.
Overall Summary
Besides presenting a summary of the project, the report compiles an assessment of the key areas that include cost items, financial appraisal, risks, and the planning phase. Hence the financial benefit analysis showed an NPV and ROI of position 44% meaning this project makes economic sense given it can generate significant value in the future. Hazard analysis indicated high levels of risk, which included; Risk response: Each of the challenges outlined in the risk register was responded to in an adequate manner whether by containment, transfer, avoidance or mitigation.
A probability/impact matrix was carried out to identify and prioritize potential risks indicating that even though the risks are likely to happen their potential impacts may be significant. This matrix helps in identifying where exactly to concentrate risk management. Moreover, it provided specific and clear tasks that required completion in the form of a detailed milestone list and the Gantt chart.
They also compile with the notion of, strategic planning and risk management as guiding principles to the achievement of project goals. Due to the integration of financial sustainability with appropriate risk management solutions, the success of sponsors is guaranteed; besides, the adequate framework for managing the project’s operation shall be provided, adequate for satisfying stakeholder expectations. Such suggestions help create a guideline system when dealing with specific problems and when aiming at achieving the best results in project-related situations.
References
Holmlund, M., Van Vaerenbergh, Y., Ciuchita, R., Ravald, A., Sarantopoulos, P., Ordenes, F.V. and Zaki, M., 2020. Customer experience management in the age of big data analytics: A strategic framework. Journal of Business Research, 116, pp.356-365. https://www.sciencedirect.com/science/article/pii/S0148296320300345
Kothapalli, K.R.V., 2022. Exploring the Impact of Digital Transformation on Business Operations and Customer Experience. Global Disclosure of Economics and Business, 11(2), pp.103-114. https://i-proclaim.my/journals/index.php/gdeb/article/view/760
Mahar, Farhan, Syed Imran Ali, Awais Khan Jumani, and Muhammad Owais Khan. "ERP system implementation: planning, management, and administrative issues." Indian J. Sci. Technol 13, no. 01 (2020): 1-22. https://www.researchgate.net/profile/Awais-Jumani/publication/338501731_ERP_System_Implementation_Planning_Management_and_Administrative_Issues/links/5e182051299bf10bc3a09fd9/ERP-System-Implementation-Planning-Management-and-Administrative-Issues.pdf
Olayinka, A.A., 2022. Financial statement analysis as a tool for investment decisions and assessment of companies’ performance. International Journal of Financial, Accounting, and Management, 4(1), pp.49-66. https://goodwoodpub.com/index.php/ijfam/article/view/852
Poth, A., 2021. Facilitating the agile transformation of large-scale industrial organizations for quality management in light of the digital era (Doctoral dissertation, Université Grenoble Alpes [2020-....]). P. 9. https://theses.hal.science/tel-03401939/
Stocchi, L., Pourazad, N., Michaelidou, N., Tanusondjaja, A. and Harrigan, P., 2022. Marketing research on Mobile apps: past, present and future. Journal of the Academy of Marketing Science, pp.1-31. https://link.springer.com/article/10.1007/s11747-021-00815-w
Svensson, A. and Thoss, A., 2021. Risk factors when implementing ERP systems in small companies. Information, 12(11), p.478. https://www.mdpi.com/2078-2489/12/11/478
Yathiraju, N., 2022. Investigating the use of an artificial intelligence model in an ERP cloud-based system. International Journal of Electrical, Electronics and Computers, 7(2), pp.1-26. https://d1wqtxts1xzle7.cloudfront.net/85514837/IJEEC_01_march_april_2022-libre.pdf?1651730943=&response-content-disposition=inline%3B+filename%3DInvestigating_the_use_of_an_Artificial_I.pdf&Expires=1728137652&Signature=aPKlZoE1T8RsRRdnHxzZ00wcihAQU3FRpv8oPmuXIqFjrTYeMnMyDj8csgdPnSDnJVBN~FKqWWqDsn1HhWQHQNDZ-m-XEDQ5F~30fJX~ey14OMFKTE7kkd2IzNEdyxc8XVYk9zQ9yygKcv8mU-bmdCMtSYQy~CeC8Pu4IdluK0ZrnvaX-7fSTEaXPNZzISuIprxntddGcKL2nfkdlAJo6qzpVqj6Y2HKsK05-H-i-tGe~Aj6gfGajJEsjCOkldPSEfl~9OT5ufwhkXlmbQSeN-1f37LFg-l7Rq5C5wu9jm0soIt2acKv0VBqXYOOix0aETaYRhLgFDslBR2pMW-yDA__&Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA
