CHC33021 Certificate III in Individual Support Placement Diary (Part 3)

• CHCCOM005 - Communicate and Work in Health or Community

• HLTWHS002 - Follow Safe Work Practices for Direct Client Care

Before you start the assessments in this subject, make sure you have:

• Carefully read the instructions provided in each assessment task in this subject.

• Printed hard copies of any required vocational workplace forms and templates so you may bring them with you at your vocational placement organisation/workplace.

• Discussed and reviewed the assessment tasks in this subject with your workplace supervisor.

• Coordinated with both your supervisor and assessor regarding schedules on when you can complete these tasks while being directly observed by the assessor in the workplace.

For this part of the assessment, you are required to complete two different documents that are being used in your workplace. It can be either written or electronic/digital workplace document.

Workplace documents include emails, incident reports, student progress reports, meeting minutes, memos, and progress notes, incident report form, e.g., for individual support clients, etc.

Use your organisation’s forms and templates for completing these workplace documents.

NOTE: If the work placement facility could not provide you with the two different forms that are being used in the organisation due to any Privacy and Confidentiality reason, please use the below template to complete the Task.

Read all instructions carefully before proceeding.

STEPS TO TAKE

Complete Infection Incident Report Template

Highlight the minimum five terms and terminology that are used in your workplace along with its meaning.

YOU WILL BE ASSESSED ON YOUR

Practical knowledge of your organisation’s policies and procedures for written/electronic documents.

Practical skills relevant to completing written or electronic documents.

Practical skills relevant to use terminology that applies to the industry or workplace.

YOUR ASSESSOR WILL

Organise workplace resources required for you to complete this assessment.

Discuss with you the requirements listed in the Checklist prior to the assessment.

Address your queries and concerns regarding this task and terminologies.

EVIDENCE TO BE SUBMITTED

After completing this task, submit the following to your assessor:

Written or Digital/electronic workplace document 1 and 2 (you may submit a screenshot or PDF file of this document)

Five terminologies with its meaning.

IMPORTANT: If any of these documents contain clients’ personal information and other sensitive details, make sure to omit them before submitting them to your assessor.

Infection Incident Report Template

Name

X

Position

Health care assistant

Date and time record was made

/ /

AM/PM

Signature (must be handwritten)

Breach of infection control encountered

1. Use of contaminated equipment

2. Needle stick injury

Add more rows as necessary.

Incident date and time

/ /

AM/PM

Type of incident

Needle stick injury

Incident location

Patient room

General description of the incident

To provide proper medication healthcare assistant monitored health progress and during the administration process, one needle slipped and entered the skin. The needle was contaminated because it was not disposed of after its use.

Name of witness

Mr. Y

Signature of witness (must be handwritten)

Date: / /

Details of action taken (clean up, disinfection, etc.):

To prevent the spread of infection it was made sure to immediately clean the infected area. All important and relevant information was communicated to the management team and patient. To dispose of all contaminated equipment hospitably safety waste management protocols were followed.

Risk management strategies implemented:

Waste disposal policies and process was reviewed to ensure proper disposal of waste. To spread awareness and educate all team meetings were scheduled where infection control procedures and steps were communicated to the staff members.

Have any steps been taken to prevent or minimize this type of incident in the future?

To prevent such incidents in future training program is scheduled for staff members that will enhance their skills and knowledge.

Additional notes:

All staff members were asked to communicate such incidents that can impact patients' health and the organization's reputation.

Progress Notes

Facility Name: Rehabilitation Center

Name of the client: Mrs. Z

Date of Birth:

Gender: Female

Date & Time:

Progress notes:

The client showed interest in participating in different therapy and training sessions that enhance overall growth. The client's mobility helps them stand straight and for further improvement, the client needs to participate in continuous improvement and learning sessions that boost physical and mental health.

Name

Signature:

Progress note completed by:

For this part of the assessment, you are required to provide service information and address inquiries and requests from a customer/client.

Read all instructions carefully before proceeding. 

STEPS TO TAKE

List at least two services the organization currently works with and:

1. Identify the point person or contact person for each service

2. Indicate how frequently your organization communicates with each service

3. Describe the type of information your organization exchanges with each service

4. Identify the mode of communication your organization uses when communicating with each service.

Services here include third-party service providers your organization engages, e.g., especially for client referrals.

YOU WILL BE ASSESSED ON YOUR

• Practical knowledge of your organization's services.

• Practical skills relevant to addressing customers'/clients' service-related concerns and inquiries.

YOUR ASSESSOR WILL

• Organize workplace resources required for you to complete this assessment.

• Discuss with you the practical skills listed in the Observation Form before the assessment.

• Address your queries and concerns regarding this task.

IMPORTANT

Ensure to omit the client’s name and other sensitive information that will lead to their identification before submitting these documents to your assessor.

Services

Contact Person

Frequency

Type of information exchanged with this service

Mode of communication

Community health clinic

Clinic director

Monthly

Health records, treatment updates, and referral details are exchanged.

Email, phone call, etc. In-person Meeting is also an effective mode of communication that helps communicate information effectively.

Vocational training provider

Program Coordinator

Monthly

Client health report, progress, programs, medication. All this information is used to frame informed decisions that can help deliver quality care to patients.

Email, phone calls, etc. Video calls also help monitor patients' health and progress and facilitate real-time discussion.

For this part of the assessment, you are required to consult based on the feedback received from the supervisor, teammate, client, or any other appropriate person related to how well you communicate with others in your organization/workplace:

Read all instructions carefully before proceeding. 

STEPS TO TAKE

• Ask for advice on skills development opportunities for you from your supervisor.

Note that depending on your supervisor’s advice, you will be required to initiate action on these opportunities.

This may involve requesting additional coaching and mentoring, signing up for webinars/seminars, or attending workplace training sessions.

You have to list three areas or tasks where you need to improve and your plans to make improvements on that feedback.

You will be assessed on YOUR

• Practical skills are relevant to seeking feedback on own work performance.

• Practical knowledge of skills development opportunities.

• Practical skills in consulting with your manager about skills development opportunities.

YOUR ASSESSOR WILL

• Organize workplace resources required for you to complete this assessment.

• Discuss with you the requirements listed in the Checklist before the assessment.

• Address your queries and concerns regarding this task.

• Practical knowledge of skills development opportunities.

• Practical skills in consulting with your manager about skills development opportunities.

Task/Area Need Improvement

Your plans for improvement

1. Communication skills/To develop effective communication skills it is important to attend workshops and training sessions.

1. Active involvement in the workshop will help develop specific skills and techniques including verbal and non-verbal communication styles. I will seek feedback on my communication skills that will help identify areas for improvement and implement strategy accordingly.

2. Conflict resolution/ active engagement in conflict resolution training

2. I have analyzed that to resolve conflicts and workplace issues I need to work on developing conflict resolution techniques that help me perform effectively. I will enroll in training sessions where I will handle real-life workplace situations that will enhance my ability to perform in a complex business environment.

3. Team collaboration/ active engagement in team-building programs and sessions

3. To develop collaborative and team-building skills I will make sure to work collaboratively with seniors who can share experience and expertise and this will also add to my learning experience and growth. I will enroll in team-building exercises that help build positive relationships and foster continuous growth and development.

For this part of the assessment, you are required you to complete a Reflective Journal documenting your work.

Read all instructions carefully before proceeding. 

STEPS TO TAKE

1. Access the Reflective Journal template provided along with this workbook.

1. Using the feedback and advice you received

2. Implement improvements to your own work practices and procedures in two separate instances.

3. Initiate at least two development opportunities recommended by your supervisor.

This may involve requesting additional coaching and mentoring, signing up for webinars/seminars, or attending workplace training sessions.

2. Demonstrate two instances where you complied with your legal responsibilities.

3. Demonstrate two instances where you complied with your ethical responsibilities.

4. Document at least two difficulties you have encountered while complying with your legal and ethical responsibilities. Discuss these difficulties with your supervisor.

5. Document one unresolved conflict in the workplace you encountered and refer this to your supervisor.

Conflict may be among clients, team members, team leaders, and management.

6. Document the above in your Reflective Journal.

7. Have your supervisor complete and sign the declaration section.

YOU WILL BE ASSESSED ON YOUR

• Practical skills are relevant to implementing improvements to your own work practices and initiating actions on skills development opportunities.

• Practical skills relevant to complying with legal and ethical responsibilities and discussing difficulties with the supervisor.

YOUR ASSESSOR WILL

• Organize workplace resources required for you to complete this assessment.

• Discuss with you the requirements listed in the Checklist prior to the assessment.

• Address your queries and concerns regarding this task.

EVIDENCE TO BE SUBMITTED

After completing this task, submit your completed reflective journal to your assessor.

Instance 1

Instance 2

Improvement made to own work Practices and procedures

I have analyzed that I need to work on enhancing my time management skills which will help me complete assigned tasks on time. To develop time management skills I will use the Pomodoro technique that helps break complex tasks into short and focused ones with small breaks that improve productivity.

I need to work on maintaining a proper documentation process. To complete tasks before the deadline I plan to prepare performance metrics and checklists that help complete assigned work.

The outcome after implementing the improvement

I used the Pomodoro technique for around two weeks and I analyzed that my ability to complete tasks and productivity increased. Improved attention also helped me stay updated and full of energy throughout working days.

Standardised checklists can help promote consistency and reduce the risk associated and errors.

Development Opportunity 1

Development Opportunity 1

How you Initiate this development opportunity

Through feedback I have analysed that I need to work on improving communication skills that will foster collaboration.

Through feedback, I analysed that I need to work on enhancing project management training that will help me lead and complete projects on time. Project management skills will help ensure the optimum utilisation of resources.

The outcome after initiating this development opportunity

I will enroll myself in a communication skill development workshop. This will help me develop active listening skills that promote two-way communication. Effective communication skills facilitate enhanced decision-making processes.

After completion of training, I have analysed that my confidence level increased which helped me manage projects effectively and efficiently. I have learned effective project management principles that streamline business operations and foster collaboration in the workplace.

Instance 1

Instance 1

Legal responsibility/ies:

One major responsibility includes compliance with health and safety regulations.

Compliance with data privacy regulations is essential as it helps communicate effectively.

Describe how you complied with these responsibilities/ies:

I made sure to comply with health and safety regulations that help examine the associated risks that can have a negative impact on business. Active involvement in training sessions will also help adhere to safety protocols.

I ensure compliance with data management policies and regulations that help protect data from cyber fraud. Active involvement in training program helps manage data properly.

Instance 1

Instance 1

Ethical responsibility/ies:

Ensure integrity at workplace and respect for maintaining confidentiality

To foster honest communication and ensure that all patients get fair and equal treatment.

Describe how you complied with these responsibility/ies:

In my role i make sure not to communicate any personal information about patient to other team members who in not related to patient that help me maintain integrity. In case patient require any help or support I suggested them to communicate to supervisor.

While working for a patient i made sure to communicate all relevant important information related to injury to injured person and healthcare service provider. This help me foster transparency and ensure that all individuals get fair treatment that help promote diversity.

Instance 1

Instance 1

Difficulties Encountered

I encountered a difficulty while making changes in the existing data privacy policy as the existing policy did not had all required detail. This acted as a restriction in completing roles and responsibility.

During implementation phase of data privacy policy I encountered a challenge that ensure safety and security. Lack of information and resistance to change acted as a barrier that influenced overall implementation process.

Outcomes of your Discussion with Your Supervisor

After analysing a barrier I made sure to communicate to communicate this issue with supervisor and decided to organise a meeting to review and identify gap associated with data privacy policy. This helped team to share all important information and set guideline that can help promote data privacy and ensure improved engagement and satisfaction.

To address identified barrier I decided to organise training program that help comply with the health and safety regulations at workplace. Training session organised for team member acted as a motivating factor that improved employees satisfaction and morale.

Instance 1

Instance 2

Unresolved conflict encountered:

At workplace two team members presented different opinion and understanding regarding project that created confusion among team members. Different opinion further resulted in personal disputes that influenced all team members performance and productivity.

I have encountered that while introducing new product line at workplace where marketing and product development team showed disagreement. Where marketing team Marketing team focused on promoting product whereas product development team demanded more time to ensure that product meat the quality standard.

Outcomes of your discussion with your supervisor:

To address dispute it was decided to use formal approach that help foster open communication and understand opinion of team members. Coordinated efforts helped improved team productivity and move towards achieving common organisational goal.

The disagreement was considered and the team decided to extend launch timing that will help deliver quality products and services and ensure that new products and services meet quality standards set.

For this part of the assessment, you are required to identify the following according to relevant organisational procedures:

1. Existing and potential hazards, including those related to manual handling.

2. Client-related risk factors

3. behaviours of concern

4. Risks of infection

Use your organisation’s template for recording hazards and risks, or you may use the Hazard Identification Form template provided along with this workbook.

You will be assessed on:

• Practical knowledge and skills relevant to hazards and risks in direct client care.

• Practical skills relevant to recognising and reporting hazards.

Your assessor will also:

• Provide you with workplace documents containing information relevant to the following, for your reference, and discuss these workplace documents with you:

  • Identifying and recording existing and potential hazards including those related to manual handling.

• Organise workplace resources required for you to complete this assessment.

• Address your queries and concerns regarding this task.

After completing this task, submit the following to your assessor:

• completed Hazard Identification Form

For this part of the assessment, you are required to participate inworkplace safety inspections by examining the workplace to identify potential hazards that can be removed or avoided.

Use your organisation’s template for recording workplace safety inspections, or you may use the Workplace Inspection Checklist template provided along with this workbook.

Risk Rating Matrix

Note: The risk rating matrix below is not designed for a specific project. You must still update the table below to reflect the risk rating matrix to be applied to the project you are undertaking as part of the assessment.

Note: The descriptions below are not designed for a specific project. You must still update these descriptions to reflect the classification criteria to be applied to the project you are undertaking.

You will be assessed on:

• Practical knowledge relevant to workplace safety inspections.

• Practical skills relevant to participating and contributing to workplace safety inspections and identifying risks in direct client care

Your assessor will also:

• Provide you with workplace documents relevant to workplace safety inspections, for your reference, and discuss these with you.

  • Identifying and recording the client-related risk factors and behaviours of concern

  • Identifying risks of infection

• Organise workplace resources required for you to complete this assessment.

• Address your queries and concerns regarding this task.

After completing this task, submit the completed Workplace Inspection Checklists and risk register (or similar workplace documents) completed for this task to your assessor.

^Corridors/

^Stairs

^{No blind corners}

^Yes

^Low

^{Minor/ fall}

^{Use mirrors at blind corners}

^Unchanged

^Unchanged

^Low

^{Handrails accessible}

^Yes

^Low

^{Minor injury}

^{Regular check and maintennace}

^Unchanged

^Unchnaged

^Low

^{Anti-slip tread on stairs}

^Yes

^Low

^{Mirror/ risk of fall}

^{Install ant slippery surface}

^Unchanged

^Unchanged

^Low

^{Stairs in good condition}

^Yes

^Low

^{Fall risk}

^{Regular check and maintenance}

^Unchanged

^Unchanged

^Low

^Storage

Item stored correctly

Yes

Low

Fall risk

Communicate proper training requirement

^Unchanged

^Unchanged

Low

Storage designed to minimise lifting problems

Yes

Medium

Back strain

Communicate proper lifting techniques

Reduced

Minor

Medium

Walking area clear

Yes

Low

Fall

Communicate policies effectively

^Unchanged

^Unchanged

Low

^Electrical

Equipment checked and has current inspection tag

Yes

Low

Electrocution risk

Regular monitoring and inspection

^Unchanged

^Unchanged

Low

No damaged appliances, points, plugs, cords

Yes

Low

Electric shock

Maintenance schedule

^Unchanged

^Unchanged

Low

No cords on floors or across walkways

Yes

Low

Risk associated with hazard

Effective cable management solutions

^Unchanged

^Unchanged

Low

^Equipment

In good condition

Yes

Low

Injury

Ensure effective maintenance

^Unchanged

^Unchanged

Low

Manual available

Yes

Low

Improper usage

Ensure access to manual handling techniques

Improper usage

Improper usage

Low

Relevant staff trained to operate

Yes

Low

Inadequate usage

Organise regular training sessions

^Unchanged

^Unchanged

Low

Suitable for purpose used

^Yes

^Low

^Inquiry

^{Communicate equipment handling technique}

^Unchanged

^Unchanged

^Low

Maintenance checks/records up-to-date

^Yes

^Low

^{Equipment failure}

^{Keep digital record}

^Unchanged

^Unchanged

^Low

^Ventilation

Air vents, filters, extraction fans clean

^Yes

^Low

^{Can cause respiratory issues}

^{Maintain cleaning and hygiene}

^Unchanged

^Unchanged

^Low

Servicing records kept up to date

^Yes

^Low

^{Can lead to respiratory issues}

^{Maintain services logs that help keep record}

^Unchanged

^Unchanged

^Low

^{Hazardous substances}

All containers clearly labelled

^Yes

Low

^{Can expose to chemical risk}

^{To train team members to use hazardous material}

^Unchanged

^Unchanged

^Low

Stored appropriately

^Yes

^Low

^{Exposure to inadequate chemical use}

^{Organise regular audits and training program}

^Unchanged

^Unchanged

^Low

^{Manual Handling}

Unnecessary manual handling eliminated

^Yes

^Medium

^{Back and muscle strain}

^{Use proper equipments like trolley to carry heavy material}

^Reduced

^Minor

^Medium

Staff trained in manual handling

^Yes

^Low

^{Muscle strain}

^{Organise regular audit and training}

^Unchanged

^Unchanged

^Low

Staff trained in use of mechanical aids

^Yes

^Medium

^{Can cause muscle strain}

^{Training program}

^Unchanged

^Unchanged

^Low

^Lighting

Light fittings clean/working

^Yes

^Low

^{Risk of fall}

^{Organise regular audits}

^Unchanged

^Unchanged

^Low

Work areas well lit

^Yes

^Medium

^{Can cause eye strain}

^{To ensure regular check and light trip}

^Unchanged

^Unchanged

^Low

Night lighting adequate

^Yes

^Medium

^{Trip hazard or fall}

^{Include proper lighting}

^Reduced

^Minor

^Medium

Security lights working

^Yes

^Low

^{Can cause security issues}

^{Ensure regular check and maintenance}

^Unchanged

^Unchanged

^Low

^{Safety signs}

WHS policy displayed

^Yes

^Low

^{Lack of clarity}

^{Regular reminder}

^Unchanged

^Unchanged

^Low

First Aid, Protective and Fire Equipment, signs etc. posted

^Yes

^Low

^{Lack of knowledge can impact health}

^{Regular compliance and training program}

^Unchanged

^Unchanged

^Low

^{Waste disposal}

Bin regularly emptied/cleaned

^Yes

^Low

^{Hygiene and cleanliness issues}

^{Organise regular cleaning schedule}

^Unchanged

^Unchanged

^Low

Food scraps in vermin-proof bins

^Yes

^Low

^{Infection spread}

^{Regular inspection and check}

^Unchanged

^Unchanged

^Low

^{Infectious waste disposal}

Sharps containers available (close to area of use)

^Yes

^Low

^{Can cause injury like cuts}

^{Regular check}

^Unchanged

^Unchanged

^Low

Infectious waste disposed of appropriately

^Yes

^Low

^{Spread infection}

^{Organise training and monitoring program}

^Unchanged

^Unchanged

^Low

^Fire/

^Emergencies

Extinguishers in place, serviced/not blocked

Yes

Low

Risk associated with fire spread

Regular maintenance

^Unchanged

^Unchanged

^Low

Exits clearly marked/clear

Yes

Low

Lack of understanding

Regular maintenance and check in

^Unchanged

^Unchanged

Low

Exit/Emergency lighting works

Yes

Low

Issue in identifying best route

Regular monitoring

^Unchanged

^Unchanged

Low

Action cards/emergency numbers displayed

Yes

Low

Can delay decision making or any other serious issue

Visibility check

^Unchanged

^Unchanged

Low

Smoke detectors tested

Yes

Low

Risk of fire

Organise regular testing and check

^Unchanged

^Unchanged

Low

Fire blanket accessible

Yes

Low

Fire risk

Organise regular check and ensure proper maintenance

^Unchanged

^Unchanged

Low

Employees know procedures (ask a sample of staff)

Yes

Low

Lack of information can impact performance

Organise training session

^Unchanged

^Unchanged

Low

First aid kit available, well stocked and clean

Yes

Low

Unpreparedness

Regular monitoring and inspection

^Unchanged

^Unchanged

Low

Records kept of first aid provided

Yes

Low

Unpreparedness

Keep record of all incidents

^Unchanged

^Unchanged

Low

For this part of the assessment, you are required to participate in workplace safety meetings and consultative activities and contribute to the development of safe workplace policies and procedures. Report the Identified Hazards and risks to the designated person according to relevant organisational procedures using your organisation’s template for recording meetings, or you may use the Meeting Minutes template provided along with this workbook.

1. Existing and potential hazards, including those related to manual handling.

2. Client-related risk factors and behaviours of concern

3. Risks of infection

4. Workplace safety practices

You will be assessed on:

• Practical skills relevant to reporting identified hazards and risks to designated persons according to organisational procedures.

• Practical knowledge relevant to workplace safety meetings and consultative activities.

• Practical skills relevant to the following:

  • participating in workplace safety meetings and consultative activities

  • contributing to the development of safe workplace policies and procedures

Your assessor will also:

• Provide you with workplace documents relevant to workplace safety meetings, reporting the hazards and risks following organisational procedures, for your reference, and discuss these documents with you.

• Organise workplace resources required for you to complete this assessment.

• Discuss with you the requirements listed in the Assessor’s Checklist prior to the assessment.

• Address your queries and concerns regarding this task.

After completing this task, submit a completed Meeting Minutes (or similar workplace document) to your assessor for each of the following.

For this part of the assessment, you are required to do the following:

1. Record situations in the workplace when:

   • additional infection control procedures are needed

   • standard precautions may not be enough to prevent transmission of infection.

Use the Additional Infection Control Record template provided along with this workbook.

2. Apply additional precautions for situations identified when standard precautions to prevent transmission of infection may not be sufficient.

You will be assessed on:

• Practical knowledge relevant to the following:

  • Situations when additional infection control procedures are required.

  • Additional precautions when standard precautions alone may not be sufficient to prevent transmission of infection

Your assessor will also:

• Provide you with workplace documents relevant to standard precautions and infection control procedures in your organisation, for your reference, and discuss these with you.

• Organise workplace resources required for you to complete this assessment.

• Discuss with you the practical skills listed in the Observation Form prior to the assessment.

• Address your queries and concerns regarding this task.

After completing this task, submit the completed Additional Infection Control Record to your assessor.

Situations where infection control is required

Current infection control procedure being followed

What the current infection control procedure lacks

Additional infection control procedures to implement

1. Changing or wound dressing requires infection control measures

Adequate use of PPE kit

Lack of standardised cleaning protocol

Implement an effective sterilization process

2. Handling and disposing of waste

Use effective disposal and storage containers

Lack of knowledge and training

Organise training sessions to educate team members about disposal techniques

3. Respiratory issues among staff members

Use mask and gloves and maintain hygiene

Inadequate isolation procedure

Include policies and regulations for symptomatic team members

4. During invasive procedure

Use proper safety gear and equipment like gloves etc

Insufficient training and monitoring sessions

Schedule regular monitoring and audits

A situation where transmission of infection may happen

Standard precautions to prevent transmission of infection

What the standard precaution lacks

Additional infection control precautions to implement

1. Interaction between patient and their family members

Ensure proper cleaning and hygiene practices like the availability of sanitizer

Lack of understanding and knowledge

Set limitations for patients to wait in the waiting area

2. Shared equipment

Ensure proper cleaning before and after the use of equipment

Lack of maintaining documents and records

Introduce a checklist to ensure that equipment is checked regularly

3. Healthcare workers working with patient

Adequate use of PPE kit

Ineffective infection control measures and procedures

Regular health checkups of healthcare workers

4. Family members, friends, and visitors who come in contact with the patient

Educate associated individuals to maintain hygiene

Lack of health and safety for visitors and family members with patient

Limit the number of visitors and include a screening system that helps screen visitors' health.

For this part of the assessment, you are required to reflect on the following:

1. Ways to maintain currency of safe work practices in regard to workplace systems, equipment and processes in own work role

2. Own levels of stress and fatigue while working in direct client care

Use your organisation’s template for recording reflections, or you may use the Reflective Journal template provided along with this workbook.

You will be assessed on:

• Practical knowledge relevant to the following:

  • Ways to maintain currency of safe work practices

  • Stress and fatigue associated with working in direct client care

• Practical skills relevant to the following:

  • Reflecting on ways to maintain currency of safe work practices in regard to workplace systems, equipment and processes in own work role

  • Reflecting on own levels of stress and fatigue while working in direct client care

Your assessor will also:

• Organise workplace resources required for you to complete this assessment.

• Address your queries and concerns regarding this task.

After completing this task, submit the completed Reflective Journal (or similar workplace document) to your assessor.

Reflective Journal

Candidate Name

Date completed

Workplace organization

How are my stress levels as I work in direct client care?

How are my fatigue levels as I work in direct client care?

As I need to work with several patients who have diverse needs and behaviors my stress level also fluctuates accordingly. I make sure to practice deep breathing techniques that will help me develop patience and handle patients with diverse behaviors.

I experience fatigue daily as I work on providing quality care to patients and helping them meet their emotional needs and requirements. To cater to the diverse needs of patients I need to move to different places which results in fatigue. To manage health issues like stress, fatigue, etc I will make sure to engage in training sessions where I will develop time management techniques that will help me manage tasks effectively that have a positive impact on mental health.

Safe work practices are currently being followed.

Workplace systems associated with the practice

Workplace equipment associated with the practice

Workplace process associated with the practice

How to maintain currency of practice

1. Maintain regular hygiene

Effective infection control protocol

PPE kit

Communicate effective sanitization procedures

Active engagement in training sessions will help adhere to health and safety regulations.

2. Regular risk assessment

Incorporate a safety management system.

Include safety protocols

Identify risks and procedures

Active involvement in safety audits will help adhere to safety protocols

3. Implement effective communication and reporting system

Implement an effective communication system.

Facilitate communication devices including phones

Include safety protocols that will help identify hazard

Engage in regular meetings that will enhance the communication process and share feedback

For this part of the assessment, you are required to participate in a workplace debriefing. During the debriefing:

• Report your levels of stress and fatigue to designated persons according to workplace procedures

• Discuss actions to address your individual needs

Use your organisation’s template for recording meetings, or you may use the Meeting Minutestemplate provided along with this workbook.

You will be assessed on:

• Practical skills relevant to reporting own levels of stress and fatigue to designated persons according to workplace procedures.

• Practical skills relevant to addressing own individual needs through a workplace debriefing.

Your assessor will also:

• Provide you with workplace documents relevant to procedures for workplace debriefing and reporting levels of stress and fatigue to designated persons, for your reference, and discuss these with you.

• Organise workplace resources required for you to complete this assessment.

• Address your queries and concerns regarding this task.

After completing this task, submit a copy of the meeting minutes and the reflective journal.

WORKPLACEMENT OBSERVATION CHECKLIST

Candidate Name:

During this workplace task: 

YES/NO 

The candidate accesses policies and procedures relevant to their role, understand it and clarify it with the supervisor. 

? YES   ? NO 

The candidate demonstrates effective communication using verbal and non-verbal communication throughout their discussion with the supervisor. 

? YES   ? NO 

The candidate follows legal requirements that apply to the document as client’s personal information and details are omitted. 

? YES   ? NO 

The candidate follows relevant organizational policies and procedures and standards that applies to the documents and uses it in clear, accurate and objective language. 

? YES   ? NO 

The candidate uses workplace/industry terminologies correctly and accurately throughout their discussion with the supervisor.  

? YES   ? NO 

The candidate greets the client and introduce themselves before communicating service-related information to the client. 

? YES   ? NO 

The candidate explains the rights of the clients, responsibilities of the organization and community service workers towards them as quality service, privacy, seek consent etc.  

? YES   ? NO 

The candidate communicates service-related information in a manner that is clear and easily understood using simple language, speaking slowly and by providing brochures and pamphlets. 

? YES   ? NO 

The candidate uses appropriate verbal and non-verbal communication to demonstrate respect and addresses the clients requests appropriately. 

? YES   ? NO 

The candidate confirms with the client if they have understood the information discussed and uses workplace/industry terminologies correctly and accurately throughout the communication. 

? YES   ? NO 

The candidate participated in the meetings (e.g., weekly meetings, daily catchups, etc), clarified tasks- related instruction with a colleague and reiterates that they have understood them correctly and accurately.

? YES   ? NO 

The candidate asks follow-up questions to clarify the further points unclear to them and records the outcomes of their discussion with the colleague.

? YES   ? NO 

The candidate follows the organisation’s confidentiality procedures and do not share the private and confidential client’s information that is not relevant.

? YES   ? NO 

The candidate communicates information in a timely manner and provides the updates weekly (if it is weekly meeting) and complete the actin items within the designated time frame.

? YES   ? NO 

The candidate openly and constructively discusses areas for improvement in current workplace practices and procedures and addresses the benefits of this improvements.

? YES   ? NO 

The candidate received feedback from supervisor, coworker and clients relating to his communication skills, knowledge about the organization’s product and services, consistence in performance of the candidate and provides the areas for the improvement. 

? YES   ? NO 

The candidate summarizes the feedback s/he received and asks for the advice on areas of skills and knowledge development and opportunities that the candidate can address from the supervisor. 

? YES   ? NO 

The candidate documents two instances when they implemented improvements to their own practices (activities or processes undertaken) and procedures; highlight the outcomes after implementing the improvement. 

? YES   ? NO 

The candidate documents two development opportunities they initiated as recommended by supervisor and highlighted the outcomes after initiating this development opportunity.

? YES   ? NO 

The candidate documents two instances when they complied with their ethical and legal responsibilities.

? YES   ? NO 

The candidate documents two difficulties encountered while complying with legal and ethical responsibilities.

? YES   ? NO 

The candidate documents an unresolved conflict they encountered in the workplace.

? YES   ? NO 

The Candidate identified existing and potential hazards in the workplace including persons affected and risks associated with the hazard, and by whom and when the control measures can be implemented.  

? YES   ? NO 

The candidate identified the manual handling hazard in the workplace including persons affected and risks associated with the hazard, and by whom and when the control measures can be implemented. 

? YES   ? NO 

The candidate participated the workplace safety inspection of overall safety of workplace, identified location of risks, likelihood of its occurring, impact and risk rating and provide the control mechanism. 

? YES   ? NO 

The candidate revised the likelihood of the risks occurrence and its impact and revised the risks rating at workplace. 

? YES   ? NO 

The candidate reports and discusses the existing and potential hazard; the personnel who will be affected, risks associated with the hazard; control mechanism implemented and by whom and when the control measures can be implemented. 

? YES   ? NO 

The candidate reports and discusses the manual handling hazard; the personnel who will be affected, risks associated with the hazard; control mechanism implemented and by whom and when the control measures can be implemented. 

? YES   ? NO 

The candidate reports and discusses the existing and potential client related risks factors and behaviour of concern; the personnel who will be affected, risks associated with the hazard; control mechanism implemented and by whom and when the control measures can be implemented. 

? YES   ? NO 

The candidate reports and discusses the risks of infection identified; the personnel who will be affected, risks associated with the hazard; control mechanism implemented and by whom and when the control measures can be implemented 

? YES   ? NO 

? YES   ? NO 

The candidate follows organizational procedures for reporting using the correct template for the meeting minutes. 

? YES   ? NO 

The candidate discusses the safe work policies and procedures of the organization, share their experiences, and recommend on development of workplace practices. 

? YES   ? NO 

The candidate identified the situation where additional infection control procedures required in workplace and highlight the situation where transmission may occur and how to implement the standard precautions to prevent the transmission.

? YES   ? NO 

The candidate reflects on their stress and fatigue levels as they work in direct client care including its causes, situations involved for those causes, its symptoms, its impact, and the actions that they can take to reduce their own stress and fatigue level.

? YES   ? NO 

The candidate discusses regarding the currency of compliance of policies and procedures with WHS legislation. 

? YES   ? NO 

The candidate discusses their stress level in the meeting addressing their individual needs and develop the action items to reduce the stress and fatigue at workplace.

? YES   ? NO 

SUPERVISOR/ QUALIFIED OBSERVER’S OVERALL COMMENTS