CHC33021 Placement Diary (Part 2)

Carefully read the instructions provided in each assessment task in this subject.
Printed hard copies of any required vocational workplace forms and templates so you may bring them with you at your vocational placement organisation/workplace.
Discussed and reviewed the assessment tasks in this subject with your workplace supervisor.
Coordinated with both your supervisor and assessor regarding schedules on when you can complete these tasks while being directly observed by the assessor in the workplace.

IMPORTANT REMINDER

Remember to ensure your clients’ and co-workers’ privacy and confidentiality at all times. Do not include their real names in your submissions. Use fictitious names instead. Example: If your client’s real name is Jack Smith then replace his name with William Jones or any other fictitious name.

Although you are using fictitious names, the content of your submissions must always be real and factual.

Task 1 Review Client’s Individualised Support Plan and Relevant Policies and Procedures

For this part of the assessment, you are required to review the individualised support/care plan of the person you will be supporting and relevant policies and procedures.

Read all instructions carefully before proceeding.

STEPS TO TAKE

Access and carefully review the following:

The individualised support/care plan of three person you will be supporting.
Organisational policies and procedures for providing support, including policies and procedures for:
- Assembly of equipment, devices, and aids
- Providing and monitoring individualised support
- Duty of care
- Dignity of risk
- Maintaining client privacy and confidentiality
- Health and safety
- Infection control
- Reporting and documentation
Meet with your supervisor to confirm whether you have understood the individualised support/care plan, policies, and procedures correctly.
Meet with each of the person and their family or carer to promote opportunities for participation that reflect the person’s preferences and the following needs in the following areas:

Physical
Social
Cultural
Spiritual

YOU WILL BE ASSESSED ON YOUR

Practical knowledge of the person’s individualised support/care plan and relevant service standards, policies, and procedures.
Practical skills relevant to confirming and clarifying the individualised support/care plan and relevant service standards, policies, and procedures.
Practical knowledge relevant to recognising a person’s social, cultural, physical and spiritual needs.
Practical skills relevant to promoting and encouraging opportunities for participation.
Practical knowledge relevant to building strength, strengthening, and maintaining independence.
Practical skills relevant to assisting the person in identifying their strengths and opportunities to utilise them.

YOUR ASSESSOR WILL

Organise workplace resources required for you to complete this assessment.
Discuss with you the practical skills listed in the Observation Form prior to the assessment.
Address your queries and concerns regarding this task.

EVIDENCE TO BE SUBMITTED

After completing this task, submit the following to your assessor:

A copy of the individualised plan you accessed and reviewed.

Maintain your clients’ privacy and confidentiality. Omit their names and other information that may lead to their identification before submitting this document.

A copy of the organisational policies and procedures you accessed and reviewed during this task.

Submit only one set of copies since the same policies and procedures apply in the three instances you will perform this task.

INDIVIDUALISED PLAN REVIEW CLIENT A
Family/Carers (tick all that apply) They will be present throughout the support activities.	? Client The client’s:
	? Parent ? Sibling ? Spouse ? Child		? Relative ? Partner
Do you have access to this client’s individualised support plan?	? Yes ? No This is required for the assessment.
Overview of the client’s support needs.	????? Aleena Thompson is a 70 year old female who needs support with her daily living activities due to some cognitive challenges and limited mobility. Her family has conveyed concerns related her ability to independently manage everyday tasks, specifically after a recent hospitalisation.
Aids, equipment, and devices used by the client This is required for the assessment.	Aids: ?????She uses a mobility walker in order to prevent herself from falls as well as assist with movement around the home.
	Equipment: ?????She also uses a shower chair in order to make sure her safety during bathing, along with take bars in the bathroom.
	Devices: ?????A medication dispenser helps Aleena to manager her daily schedule of medication and also ensures that she timely takes prescription.
Client Needs
Physical Needs	Aleena requires assistance with personal care, including bathing, grooming and dressing. In addition, she also requires support in her regular physical activities such as seated exercises and light stretching which are crucial for maintaining her mobility.
Social Needs	Social engagement or interaction contributes significantly in the mental wellbeing of client. She likes to visit family members and continuously participate in the community events.
Cultural Needs	She has specific dietary needs and preferences rooted in her cultural background. Thus, it is important to make meals that meet her preferences as well as ensuring that they are nutritious and good in taste.
Spiritual Needs	Aleena values her weekly presence at religious services, which also provide her with a sense of community and spiritual support.
Needs for Short-term and Long-term Support for healthy lifestyle:
Short Term plan		Long Term Plan
The immediate focus of a support worker will be on improving her daily living skills. At the same time, a support worker will also assist her with the preparation of meal as well as ensuring that she has a range of healthy option available. Moreover, daily physical therapy will also be integrated in her care plan which can help in improving her strength and mobility.		The long-term goal of a support worker is to foster her greater independence which can allow her to manage her daily activities her own. Over the next eight months, the support plan will gradually reduce assistance in daily activities as her ability and confidence will be increased. Moreover, a support worker will also encourage her to participate in the community activities in order to support her healthy lifestyle.
Strengths	Aleena possesses strong support from her family members including her child which is crucial in her recover and overall wellbeing. She has good communication skills which allow her to clearly express her needs and desires, encouraging an effective relationship with support worker. Moreover, she is willing to participate in the social activities which also help in enhancing her quality of life.
Weakness	Despite her various strengths, she struggles with limited mobility and when she facing new social situations, she sometimes experiences anxiety. This also holds her ability to trying new activities and participating in community events.
Goal	As a support worker, the primary goal for Aleena is to enhance her independence in daily activities, over next eight months. This involves improving her ability so that she can perform personal care tasks with minimal assistance as well as confidently engage in the community events.

INDIVIDUALISED PLAN REVIEW CLIENT B
Family/Carers (tick all that apply) They will be present throughout the support activities.	? Client The client’s:
	? Parent ? Sibling ? Spouse ? Child		? Relative ? Partner
Do you have access to this client’s individualised support plan?	? Yes ? No This is required for the assessment.
Overview of the client’s support needs.	?????Nick Johnson is a 60 year old male who diagnosed with early-stage dementia. He needs support primarily from social interactions and cognitive tasks. Nick’s family, particularly his partner is deeply involved in his care, supporting for strategies that sustain his self-respect while meeting his cognitive disability.
Aids, equipment, and devices used by the client This is required for the assessment.	Aids: ?????Nick uses memory aids such as cue cars which assist him in remembering daily activities and appointments.
	Equipment: ?????In order to stimulate his cognitive function, a tablet loaded with reminder applications and games.
	Devices: ?????A smart home assistant also helps him to manager his daily tasks and routines as well as provide reminders.
Client Needs
Physical Needs	While physically good, Nick also benefits from light exercises which contribute significantly in enhancing his overall wellbeing. Guided stretches or exercises such as simple walking will be integrated into his daily routine.
Social Needs	In order to improve cognitive strength, regular social interaction is important. Nick enjoys group activities such as community games and art classes, which encourage connections as well as eliminate feelings of isolation.
Cultural Needs	Regular participation in community or cultural events is crucial for him which can help in maintaining his connection with the community.
Spiritual Needs	Nick requires various opportunities for meditation and reflection which are also important for his wellbeing as they provide him with emotional support and mental clarity.
Needs for Short-term and Long-term Support for healthy lifestyle:
Short Term plan		Long Term Plan
As a support worker, the instant focus will be on Nick’s cognitive engagement. A support worker will also prioritise daily sessions of nick with memory games and scheduled social outings. This plan also involves the engagement of family which can help in providing him with emotional support.		Over the next years, support worker will aim to enhance the independence and social skills of Nick through developing support plan based on his needs. Moreover, by actively introducing him to new social experiences and groups, the focus will be on to reduce his anxiety and improve his confidence.
Strengths	One quality of Nick is his adaptability as he has a strong willingness in learning new things. Nick’s enthusiasm for participating in social activities also helps him to engage with others. He has support from his family which are crucial for developing his sense of stability.
Weakness	When he faced new environments or situations, he often struggles with anxiety, which can lead to taking out his participation from potential activities.
Goal	The potential goal of a support worker for Nick is to maintain his cognitive function and improve his social skills over the next year. This involves encouraging his involvement in group activities as well as enhancing his confidence so that he can independently navigate new environments.

INDIVIDUALISED PLAN REVIEW CLIENT C
Family/Carers (tick all that apply) They will be present throughout the support activities.	? Client The client’s:
	? Parent ? Sibling ? Spouse ? Child		? Relative ? Partner
Do you have access to this client’s individualised support plan?	? Yes ? No This is required for the assessment.
Overview of the client’s support needs.	?????Ana Maria is a 25 year old female, diagnosed with chronic health issues including hypertension and diabetes. She requires maintaining a healthy lifestyle while effectively managing her conditions.
Aids, equipment, and devices used by the client This is required for the assessment.	Aids: ?????She uses a blood pressure monitor which help her to effectively manager her hypertension.
	Equipment: ?????She uses kitchen aids such as portion control tools and measuring cups which helps her to prepare and consumer meals in appropriate portion.
	Devices: ?????She has a health tracking application on her smart phone which helps her to monitor medication schedules, exercise and diet.
Client Needs
Physical Needs	Ana requires regular monitoring of her health conditions and in order to ensure her compliance with dietary restrictions she requires assistance with meal planning and preparation.
Social Needs	She needs to actively participate in support groups which can help her to deal with chronic health conditions as they provide a space for sharing the experiences and emotional support.
Cultural Needs	She has meal preparation needs in order to consider her cultural dietary restriction as well as to make sure that she properly takes her meals while maintaining her health.
Spiritual Needs	She requires access to spiritual care such as meditation or yoga sessions which can support her emotional wellbeing.
Needs for Short-term and Long-term Support for healthy lifestyle:
Short Term plan		Long Term Plan
The main goal of a support worker is to stabilise her health conditions through proper meal planning, monitoring her health in daily basis and support her in medication management.		Over the next year, through the plan, a support worker will focus on develop sustainable habits which include regular exercise and a balanced diet which can help in improving her overall health.
Strengths	She exhibits a strong commitment to her health and she has a good support network including her parents and friends who motivate her efforts.
Weakness	She often overwhelmed by her health conditions, leading her to not properly comply with her exercise and diet plans.
Goal	The potential goal is to stabilise the Ana’s health conditions over the next year which includes continuous management of her hypertension and diabetes as well as engaging her in regular exercises and developing a health meal plan.

TASK 2 Meet with Clients and Their Family and Carers

For this part of the assessment, you are required to meet with the client and their family and carer/s to review and confirm their support requirements, goals, needs, and preferences.

Read all instructions carefully before proceeding.

STEPS TO TAKE

Meet with the client and their family and carer/s.
During this meeting, review and confirm the following:

The client’s support requirements
The client’s goals, needs, and preferences

Use your organisation’s template for recording meeting minutes. You may also use the Generic Meeting Minutes Template provided along with this workbook.

YOU WILL BE ASSESSED ON YOUR

Practical knowledge of the person’s individualised support/care plan
Practical skills relevant to confirming and clarifying the client’s personal support requirements, goals, needs, and preferences.

YOUR ASSESSOR WILL

Organise workplace resources required for you to complete this assessment.
Discuss with you the practical skills listed in the Observation Form prior to the assessment.
Address your queries and concerns regarding this task.

EVIDENCE TO BE SUBMITTED

After completing this task, submit a copy of your minutes to your assessor.

Meeting Minutes Client A
Meeting Details
Meeting called		?????Review of support plan
Date of meeting		?????1 October 2024
Time of meeting		?????12:30 PM
Location of meeting		?????Conference hall
Meeting Participants
Facilitator	?????Carer
Note-taker	?????Assistant carer
Attendees	????? Carer, Assistant carer, client, client’s partner
Agenda
1. 2. 3. 4. 5.	?????Review of Aleena Thompson’s support requirements. Discussion of preferences and goals. Review of current needs. Strategies for promoting independence. Next steps and action items.
General Discussion
Discussion point 1	?????The discussion began with the Aleena’s support requirements, highlighting her assistance with mobility and daily living activities.
Discussion point 2	?????Aleena shared her personal goals, including the desire to become more independent in engaging in community activities and personal care tasks.
Discussion point 3	?????The discussion also covered the Aleena’s need for social engagement and cultural preferences related to meal preparation. In addition, strategies were also developed to involve her in community events in order to foster social interaction.
Action Items
Action Item			Assigned	Due Date
?????schedule regular social activities			????? Assistant carer	?????15 October 2024
?????prepare proper meal planning			????? Assistant carer	?????16 October 2024
?????Schedule light exercises			????? Assistant carer	?????18 October 2024

Meeting Minutes Client B
Meeting Details
Meeting called		?????Support plan review
Date of meeting		?????4 October 2024
Time of meeting		?????2:00 PM
Location of meeting		?????Carer’s support room
Meeting Participants
Facilitator	?????Carer
Note-taker	?????Assistant carer
Attendees	????? Carer, Assistant carer, client, client’s partner
Agenda
1. 2. 3. 4. 5.	?????Review of Nick Johnson’s cognitive support needs. Discussion of social engagement goals. Assessment of current aids, equipment and devices. Discussing strategies for enhancing social interactions. Talk over action items and next steps.
General Discussion
Discussion point 1	?????The meeting started with a review of Nick’s requirement regarding cognitive support. It noted by family members, particularly his partner that memory aids and regular reminders have been beneficial in helping him in managing his daily activities.
Discussion point 2	?????Nick expressed a strong desire to engage in more social activities. His partner discussed the significance of regular exposure to new groups in order to reduce anxiety.
Discussion point 3	?????The current aids and devices such as the memory aids and table were examined to identify their effectiveness.
Action Items
Action Item			Assigned	Due Date
?????Plan a schedule for new social activities.			????? Assistant carer	?????14 October 2024
?????Evaluate their impact			????? Assistant carer & carer	?????14 October 2024
?????Maintain cognitive function with scheduling daily sessions with memory games			????? Assistant carer in collaboration with client’s partner	?????11 October 2024

Meeting Minutes Client C
Meeting Details
Meeting called		?????Review of chronic health management
Date of meeting		?????3 October 2024
Time of meeting		?????2:30 PM
Location of meeting		?????Carer’s conference room
Meeting Participants
Facilitator	?????Carer
Note-taker	?????Assistant carer
Attendees	????? Carer, Assistant carer, client, dietician
Agenda
1. 2. 3. 4. 5.	?????Review of Ana Maria’s health management strategies. Discussion of her dietary preferences and needs. Assessment of participation in the support group which can provide her emotional support. Strategies for enhancing emotional wellbeing. Next steps and action items.
General Discussion
Discussion point 1	?????The meeting focused on the health management strategies of Ana Maria, paying attention on the significance of regular monitoring of sugar levels and blood pressure.
Discussion point 2	?????Ana Maria highlighted her dietary needs and the requirements for culturally appropriate meals. Her family members, particularly her parents confirmed their commitment to support her in meal preparation.
Discussion point 3	?????Ana expressed a desire for more engagement and the significance of participation in support groups for emotional wellbeing was reviewed.
Action Items
Action Item			Assigned	Due Date
?????Develop a meal plan that integrates cultural preferences.			?????Dietician	?????10 October 2024
?????Identifying appropriate support groups			?????Assistant carer	?????12 October 2024
?????Schedule daily meditation and exercises.			????? Assistant carer	?????12 October 2024

Task 3 Facilitate Support Activities with the Client

For this part of the assessment, you are required to facilitate support activities for your client. Your supervisor/assessor need to observe your performance during the placement and sign the checklist in this task.

Read all instructions carefully before proceeding.

STEPS TO TAKE

Facilitate the following support activities for your client:

Dressing, undressing, and grooming
Eating and drinking using required mealtime assistance techniques and equipment, ensuring the client has physical access
Oral hygiene
Showering
Toileting and the use of continence aids
Using slide sheets, hoists, slings, and lifters to assist the client in the following:
- Transferring between bed and chair
- Transferring from seated to standing

While completing this task:

Follow the person’s individualised support/care plan.
Follow the organisation’s policies and procedures for providing support.

YOU WILL BE ASSESSED ON YOUR

Practical knowledge of the person’s individualised support/care plan and relevant service standards, policies, and procedures
Practical skills relevant to providing individualised support

YOUR ASSESSOR WILL

Organise workplace resources required for you to complete this assessment.
Discuss with you the practical skills listed in the Observation Form prior to the assessment.

Address your queries and concerns regarding this task.

Observation Checklist-Dressing, undressing and grooming
Demonstrates: The ability to effectively maintain distinct personality based on individual preferences
Whilst performing the task, the student demonstrated the following skills:	To be completed by supervisor Demonstrated Skills Satisfactorily (?) Did not demonstrate Skills Satisfactorily (x)
	Client 1	Client 2	Client 3
Discusses with client the need for grooming and gains consent.
Consults care plan with registered nurse.
Washes hands pre and post procedure, uses Personal Protective Equipment (PPE) as required.
Ask client to make their choices for dress by providing simple options
Encourage client and allowed enough time to do as much as they can
Consider easy-to-use clothes with large front fasteners (Zippers or Velcro) elastic waist bands and slip-on shoes
To minimize the stress on a person’s weak side, put the painful or weak arm into a shirt, pullover, or jacket before the strong arm. When taking them off, take out the strong arm first.
Uses shoes or slippers which are well-fitting and have no gum soles, which can cause client to trip.
Maintains client privacy and dignity throughout procedure by performing the ADLS activity in client’s private space by closing doors and curtains and blinds are drawn.
Adopts the client’s grooming routine and allow the client to use their favourite products as toothpaste, creams, perfumes, hair clips and makeup
Comb their hair and encourage them to do it and look into the mirror after styling hair.
The candidate assists the client in undressing and encourage client to remove their clothes independently and reassures client to ease any anxiety or embarrassment.
Maintains body posture principles and practices during the procedure.
Prepare and assemble the aids, equipment’s and devices used by the client referring the individualized plan.
Encourages the client to use the aids, devices / appliances, the equipment they require during the support activity and assists the client if required.
Seek assistance and support from the supervisor regarding support requirement that are beyond the scope of their own role and responsibilities.
Ensures client safety during procedure and follows organizational policies and procedure in maintaining duty or care; dignity of risks; maintain safe and healthy environment; infection control and maintain privacy of client.
Adapts procedure to meet the individual need of the client.
Reports and documents appropriate information (as per organizational policy and procedure).

Observation Checklist-Assistance with feeding a client
Demonstrates: The ability to effectively maintain nutritional needs for dependent clients.
Whilst performing the task, the student demonstrated the following skills:	To be completed by supervisor Demonstrated Skills Satisfactorily (?) Did not demonstrate Skills Satisfactorily (x)
	Client 1	Client 2	Client 3
Discusses procedure with client.
Review the individualized support plan consulting with registered nurse. Identifies any special dietary and nutritional needs.
Washes hands pre and post procedure, uses Personal Protective Equipment (PPE) as required.
Positions client appropriately for meal and ensure the space is clean before mealtime.
Ensures client has appropriate meal utensils.
Assesses client for self-care ability.
Maintains client privacy and dignity throughout procedure.
Performs assistance with food and fluids (feeding assistance). ensures client in an upright position and maintains the position throughout meal checks the meal prepares the food, e.g.: cut into bit size pieces applies napkin appropriately serves food at appropriate speed offers fluid routinely wipes face/ mouth as appropriate
Maintains body posture principles and practices during the procedure.
Adapts procedure to individual need of the client and focuses on strength and preference of client.
Displays problem solving skills before, during and post procedure.
Effectively terminates the procedure ensuring the client is safe and comfortable and has had needs met.
Cleans, replaces and disposes of equipment appropriately.
Reports and documents appropriate information (as per organisational policy and procedure).
Performed task in accordance with Australian Community Work Practice Guidelines

Observation Checklist -Perform oral hygiene & care of dentures
Demonstrates: The ability to effectively maintain personal hygiene cares for a dependent client
Whilst performing the task, the student demonstrated the following skills:	To be completed by supervisor Demonstrated Skills Satisfactorily (?) Did not demonstrate Skills Satisfactorily (x)
	Client 1	Client 2	Client 3
Discusses teeth cleaning procedure with client and obtains consent.
Consults care plan and registered nurse.
Washes hands pre and post procedure, uses Personal Protective Equipment (PPE) as required.
Gathers appropriate equipment.
Assesses client for self-care ability
Performs assistance with teeth/denture cleaning.
Check inside of the client’s mouth for any wounds or abnormalities
Maintains client privacy and dignity throughout procedure.
Maintains body posture principles and practices during the procedure.
Ensures client safety during procedure.
Adapts procedure to individual need of the client and encourage clients to use the aids, devices/appliances, the equipment they require during the support activity.
Seek assistance and support from the supervisor regarding support requirement that are beyond the scope of their own role and responsibilities.
Displays problem solving skills prior to, during and post procedure.
Effectively terminates the procedure ensuring the client is safe and comfortable and has had needs met.
Cleans, replaces and disposes of equipment appropriately.
Washes hand post procedure
Reports and documents appropriate information (as per organisational policy and procedure).
Performed task in accordance with Australian Community Work Practice Guidelines
Observation Checklist-Assistance with showering
Demonstrates: The ability to effectively maintain personal hygiene for the client
Whilst performing the task, the student demonstrated the following skills:	To be completed by supervisor Demonstrated Skills Satisfactorily (?) Did not demonstrate Skills Satisfactorily (x)
	Client 1	Client 2	Client 3
Discusses with client the need for shower and gains consent.
Consults care plan with registered nurse.
Washes hands pre and post procedure, uses Personal Protective Equipment (PPE) as required.
Arrange the required materials: Bath Towels and Hand Towels Clean clothes Toiletries (Shampoo, Body wash, Conditioner, etc.)
During the shower, first check the water temperature on the elbow and ask client to extend their hand to check the temperature of water
Provides the shower to the client
Encourage client to wash their body as much as they can
Check the skin for signs of skin breakdown, rashes, or sores.
After shower, dry the skin of client completely, dry in between the folds of skin.
Maintains client privacy and dignity throughout procedure.
Maintains body posture principles and practices during the procedure.
Adopts standard precautions.
Ensures client safety during procedure.
Adapts procedure to individual need of the client.
Encourages the client to use the aids, devices / appliances, the equipment they require during the support activity and assists the client if required.
Displays problem solving skills prior to, during and post procedure.
Effectively terminates the procedure ensuring the client is safe and comfortable and has had needs met.
Cleans, replaces, and disposes of equipment appropriately.
Reports and documents appropriate information (as per organizational policy and procedure).
Undertaken work in accordance with Australian Community Work Practice Guidelines

Observation Checklist-Assistance with toileting and use of continence aids
Demonstrates: The ability to assist client with meeting toilet/elimination needs and use of continence aids
Whilst performing the task, the student demonstrated the following skills:	To be completed by supervisor Demonstrated Skills Satisfactorily (?) Did not demonstrate Skills Satisfactorily (x)
	Client 1	Client 2	Client 3
Introduces self to patient, explains procedure to patient/carer/family member obtains consent.
Consult nursing care plan.
Washes hands using routine handwash and uses Personal Protective Equipment (PPE) as required.
Gathers appropriate equipment bedpan urinal commode chair cover toilet chair shower chair
Assist client with bottle or pan. Leave call bell within reach.
Position client correctly. Ensures comfort and quiet surroundings.
Disposes of used materials and wastes in appropriate receptacle
Measures and documents patient elimination
At the completion of the procedure ensures the client is safe and all needs have been met.
Assists the client with continence aids; gathers appropriate equipment Continence aids as prescribed in care plan Tissue Wipes Hand towel
Clean the bottom and the other private areas using tissues, wipes, and hand towels
Put protective ointment in those areas if prescribed by the doctor
Assist the resident with wearing the continence aid (Techniques will change from different types of continence aids such as pull ups, wrap arounds etc.)
Make sure that continence aid covers all necessary areas
Disposes of used materials and wastes in appropriate receptacle
Evaluates client for self-care ability
Adapts procedure to the individual needs of the client
Maintains client privacy and dignity throughout the procedure
Position client correctly. Ensures comfort and quiet surroundings.
Measures and documents patient elimination
At the completion of the procedure ensures the client is safe and all needs have been met.
Washes hands.
Undertaken work in accordance with Australian Community Work Practice Guidelines

Observation Checklist-Manual handling- transfer between bed and chair
Demonstrates: The ability to safely and effectively use a mechanical equipment to lift, reposition or move a client
Equipment to be used: (At least one equipment must be used during this activity)	? Slide sheets			? Hoists
	? Slings			? Lifters
Whilst performing the task, the student demonstrated the following skills:		To be completed by supervisor Demonstrated Skills Satisfactorily (?) Did not demonstrate Skills Satisfactorily (x)
		Client 1	Client 2		Client 3
Facilitate the activity in safe and secure space
Consults care plan and registered nurse.
Prepares the environment to ensure client and staff safety during procedures
Explains procedure to the client and gains consent.
Organises assistance from colleagues as required.
Washes hands pre and post procedure, uses Personal Protective Equipment (PPE) as required.
Collects the necessary mechanical hoist and attachments.
Uses therapeutic communication with the client
Positions client appropriately prior to commencement of procedure
Chooses correct sling, positions sling appropriately under the client and attaches correctly to the hoist
Ensures client comfort and safety prior to lifting from position.
Maintains client privacy and dignity throughout procedure.
Maintains body posture principles and practices during the procedure according to work health and safety standards.
Maintains anatomical alignment for client following repositioning.
Ensures client safety during procedure.
Adapts procedure to individual needs of the client.
Displays problem solving skills before, during and post procedure.
Effectively terminates the procedure ensuring the client is safe and comfortable and has had needs met.
Cleans, replaces and disposes of equipment appropriately.
Reports and documents appropriate information (as per Organisational policy and procedure).
Performed task in accordance with Australian Community Work Practice Guidelines

Observation Checklist-Manual handling- sit to stand
Demonstrates: The ability to conduct manual handling safely and effectively, transferring a client from a sitting position to standing.
Equipment to be used: (At least one equipment must be used during this activity)	? Slide sheets		? Hoists
	? Slings		? Lifters
Whilst performing the task, the student demonstrated the following skills:	To be completed by supervisor Demonstrated Skills Satisfactorily (?) Did not demonstrate Skills Satisfactorily (x)
	Client 1	Client 2		Client 3
Facilitate the activity in safe and secure space
Consults care plan and registered nurse. Establishes level of assistance required
Explains procedure to the client and gains consent.
Organises assistance from colleagues as required.
Washes hands pre and post procedure, uses Personal Protective Equipment (PPE) as required.
Gathers appropriate equipment, including mobility aids as required.
Assesses client for self-care ability.
Maintains client privacy and dignity throughout procedure.
Maintains body posture principles and practices during the procedure according to work health and safety standards.
Ensures client safety during procedure.
Displays problem solving skills before, during and post procedure.
Effectively terminates the procedure ensuring the client is safe and comfortable and has had needs met.
Cleans, replaces and disposes of equipment appropriately.
Reports and documents appropriate information (as per Organisational policy and procedure).
Performed task in accordance with Australian Community Work Practice Guidelines

Observation Checklist-Personal aids, equipment and devices
Demonstrates: The ability to safely and effectively apply personal aids and devices
Whilst performing the task, the student demonstrated the following skills:	To be completed by supervisor Demonstrated Skills Satisfactorily (?) Did not demonstrate Skills Satisfactorily (x)
	Client 1	Client 2	Client 3
Consults care plan and registered nurse.
Explains procedure to the client and gains consent.
Organize assistance from colleagues as required.
Washes hands pre and post procedure, uses Personal Protective Equipment (PPE) as required.
Collects the necessary equipment – e.g., glasses, hearing aids, dentures,
Uses therapeutic communication with the client
Prepares the environment to ensure client and staff safety during procedures
Positions client appropriately prior to commencement of procedure
Chooses correct patient device
Ensures client comfort and safety prior to applying or removing device
Maintains client privacy and dignity throughout procedure.
Ensures client safety during procedure.
Adapts procedure to individual need of the client.
Displays problem solving skills before, during and post procedure.
Ensures clients devices are stored in a secure place and labelled
Effectively terminates the procedure ensuring the client is safe and comfortable and has had needs met.
Cleans, replaces, and disposes of equipment appropriately.
Reports and documents appropriate information (as per organisational policy and procedure).
Perform work in accordance with Australian Community Work Practice Guidelines

Supervisor/Qualified Observer’s Declaration

By affixing my signature in this journal entry, I am attesting that the candidate’s responses above are factual, accurate, and reflect the candidate’s experiences during their vocational placement.

Supervisor/Qualified Observer’s Signature (must be hand-signed)

Date signed

Task 4 Monitor Support Activities

For this part of the assessment, you are required to meet with the client to monitor the effectiveness of support activities. You need to conduct a meeting with your client, in the meeting, you need to discuss client’s progress and collect feedback on your performance.

Read all instructions carefully before proceeding.

STEPS TO TAKE

Meet with the client and gather the following information, and complete the Client Feedback Form:

The client’s feedback on your own performance.
The client’s feedback on support activities and whether they are meeting their needs.
Any changes or improvements that can be made in the support activities.
Any potential or actual risks to the client’s health, safety, and wellbeing.
The client’s additional needs and unmet needs.
Gaps in assistive technology, including the aids, devices, and equipment used during the support activities.

After your discussion with your client, accomplish Progress Notes documenting your clients’ progress including any changes to the client’s physical health and wellbeing and your observations. You can use your organisation’s progress notes template or the template provided below.

YOU WILL BE ASSESSED ON YOUR

Practical knowledge of the person’s individualised support/care plan, including the client’s health, safety, and wellbeing.
Practical knowledge of support activities and relevant service standards, policies, and procedures.
Practical skills relevant to monitoring support activities.
Practical knowledge of healthy body system
Practical skills relevant to documenting the client’s health status and physical condition using information about the healthy body system.

YOUR ASSESSOR WILL

Organise workplace resources required for you to complete this assessment.
Discuss with you the practical skills listed in the Observation Form prior to the assessment.
Address your queries and concerns regarding this task.

EVIDENCE TO BE SUBMITTED

After completing this task, submit the following to your assessor:

Meeting minutes / attached table
Progress notes you completed

IMPORTANT

Ensure to omit the client’s name and other sensitive information that will lead to their identification before submitting these documents to your assessor.

Client Feedback Form-Client A
Client Name: Aleena Thompson Date of Birth: 12/7/1994 Gender: Female
Client’s feedback on your own performance:	Aleena showed appreciation for the clear communication and consistent support during activities. In addition, she also feels comfortable in discussing her needs and preferences.
Client’s feedback on support activities and whether they are meeting their needs:	It stated by Aleena that the assistance with daily activities and engagement in social activities has been beneficial for her health. She likes the light exercises that integrated by support worker into her daily routine.
Any changes or improvements that can be made in the support activities:	It is suggested by Aleena that they should incorporate more community outings in order to further enhance her social interactions.
Any potential or actual risks to the client’s health, safety, and wellbeing:	No, a support worker does not identified any significant risks, but sometimes Aleena mentioned tiredness after longer activities.
The client’s additional needs and unmet needs.	She demonstrated a need for more assistance with meal preparation that accommodates her cultural preferences.
Gaps in assistive technology, including the aids, devices, and equipment used during the support activities:	Aleena thinks that the medication dispenser is best, but she would benefit from a device that reminds her about community events and social activities.

Progress Notes-Client A

Facility Name: Assistance Name of the client: Aleena Thompson Date of Birth: 12/7/1994 Gender: Female
Date & Time:
Progress notes: Aleena actively participated in daily living activities with less assistance requirements. She mentioned an increase in mobility and confidence by engaging in seated exercises and participating in social events. It was noted by her child that assistance positively influence on her emotional wellbeing. In order to further enhance her social interaction, she recommends more focus on increasing engagement in community events.
Name
Signature:
Progress note completed by:		Assistant carer

Client Feedback Form-Client B
Client Name: Nick Johnson Date of Birth: 11/10/1992 Gender: Male
Client’s feedback on your own performance:	The clarity and patience during the sessions was appreciated by the Nick. He also felt comfortable in sharing his opinion and thoughts.
Client’s feedback on support activities and whether they are meeting their needs:	It was stated by Nick that the memory aids have been useful and he likes the planned social activities by support worker. He thinks that these activities are significant for high cognitive engagement.
Any changes or improvements that can be made in the support activities:	In order to keep himself engaged and eliminate his anxiety in new environment, he would like to participate in more diverse social activities.
Any potential or actual risks to the client’s health, safety, and wellbeing:	When Nick explore new situation, he often feel anxious which may impact his involvement.
The client’s additional needs and unmet needs.	Nick showed a need for more personalised cognitive games that well align with his interests.
Gaps in assistive technology, including the aids, devices, and equipment used during the support activities:	It was suggested by Nick that the functionality of tablet should be improved as it needs to include more interactive memory games as well as reminders for social events.
Progress Notes-Client B

Facility Name: Assistance Name of the client: Nick Johnson Date of Birth: 11/10/1992 Gender: Male
Date & Time:	7 October 2024, 1:00 PM
Progress notes: Nick demonstrated improved social engagement as he actively participated in group activities. Family support was beneficial and usage of memory aids consistently was effective. He mentioned the need for more diverse cognitive activities in order to reduce anxiety and enhance engagement. In order to build confidence, he encouraged regular involvement in the community events.
Name
Signature:
Progress note completed by:		Assistant carer

Client Feedback Form-Client C
Client Name: Ana Maria Date of Birth: 15/11/1994 Gender: Female
Client’s feedback on your own performance:	Ana Maria appreciated the continuous support as well as the strong focus on managing her health. During the sessions, she felt heard and understood by the support worker.
Client’s feedback on support activities and whether they are meeting their needs:	Based on her feedback, meal planning was well which she also appreciated, but she wants more regular check-ins related her exercise routine.
Any changes or improvements that can be made in the support activities:	It is requested by Ana that there should be a more structured schedule for monitoring her health and preparation of meal to ensure consistency and better health outcomes.
Any potential or actual risks to the client’s health, safety, and wellbeing:	Sometimes, it is being noted that Ana become overwhelmed with her health management sessions which may impact on her compliance to the diet plan.
The client’s additional needs and unmet needs.	During stressful times, she needs a more emotional support to improve her health.
Gaps in assistive technology, including the aids, devices, and equipment used during the support activities:	Ana mentioned that she need an application that combines health monitoring with meal planning to in order to optimise her health management.
Progress Notes-Client C

Facility Name: Name of the client: Ana Maria Date of Birth: 15/11/1994 Gender: Female
Date & Time:
Progress notes: Ana reported compliance with the dietary recommendations as well as actively involved in meal planning, resulting in better health outcomes. Through health monitoring, it identified that her conditions are stabilise, but she highlighted feelings of being overwhelmed. It is recommended that there should be a structured schedule for meal preparation and health checks in order to facilitate compliance. In order to manage stress, the need for emotional support strategies has identified which are also crucial for achieving positive health outcomes.
Name
Signature:
Progress note completed by:		Assistant carer

WORKPLACEMENT OBSERVATION CHECKLIST
Candidate Name:

During this workplace task:	YES/NO
The candidate access the client’s individualised plan.	? YES ? NO
The candidate reviews the information in the client’s individualised support plan, including client’s support requirements, clients’ goals, needs, preferences and strengths.	? YES ? NO
The candidate undertakes support activities to assists clients in addressing their support requirements and goals for their ADLs and manual activities including: bed bathing, dressing, undressing, and grooming, eating and drinking, oral hygiene, shaving showering, toileting, slide sheets, hoists, slings and lifters, transferring clients from bed to chair seated to stand, in and out of car Fall recovery	? YES ? NO
The candidate arranged aids, devices and equipment’s required by the clients	? YES ? NO
The candidate recognises and respects the person’s social, cultural, spiritual differences and physical needs of the clients.	? YES ? NO
The candidate confirms with the person’s family or carer about the person’s preference and asks the person which activities they want to participate from the existing and potential new networks.	? YES ? NO
The candidate promotes opportunities for participation in activities that reflect the person’s physical needs, cultural needs, social needs, and spiritual needs.	? YES ? NO
The candidate avoids imposing their own values and behaviours onto the other person	? YES ? NO
The candidate prepares the support activities to be facilitated according to the clients’ preferences contacting the existing network and potential new networks.	? YES ? NO
The candidate helps person to access the service delivery independently by explaining the services available, sharing techniques that would enhance self- management, providing access to the request forms for service delivery.
The candidate facilitates the participation activities to the clients by accommodating the persons expression of identity as appropriate of their age or stage of life.	? YES ? NO
The candidate facilitates the participation activities that reflects their individual physical, social, cultural, and spiritual needs and promotes self-esteem and confidence through use of positive communication.	? YES ? NO
The candidate helps the person identify and acknowledge their strengths by: Discussing which parts of the activities they found easy to do and enjoyable. Ask the person’s family or carer to cite instances when the person did not require additional support from others to care for them. Affirming how these instances show the person’s strengths.	? YES ? NO
The candidate assists the person to identify opportunities to utilise their strengths by : Suggesting other activities that utilise their strengths Asking about pasts activities that showcased their strengths Reminding the person that they can still ask for available support	? YES ? NO
The candidate encourages the person to build their independence by: Introducing activities that the person can do on their own to build their independence. Establishing personal goals that are meaningful to the person Affirming the person's strengths that enable them to act independently	? YES ? NO
The candidate encourages the person to strengthen their independence by: Suggesting tools or equipment that promote independence Supporting their physical wellbeing by suggesting physical activities that they can perform by themselves Sharing tips in how to adapt to changes	? YES ? NO
The candidate encourages the person to maintain their independence by : Outlining routines that the person can do. Providing them information about trainings they can take to facilitate increased skills toward self-sufficiency Remind the person that they can make their own decisions	? YES ? NO
The candidate follows secure handling of the client’s individualised support plan to maintain the client’s privacy and confidentiality: does not leave the client’s individualised plan in public areas/spaces in the workplace. does not give the client’s individualised plan to unauthorised people in the workplace. does not disclose information from the plan to other people not involved in the client’s support services.	? YES ? NO
The candidate accesses service policies and procedures relevant to assisting the client in accessing support services and resources. At least one below must be addressed/demonstrated: ? The supervisor provides the candidate with a copy of these service policies, procedures, protocols, OR ? The candidate accesses the policies, procedures, and protocols from the designated record-keeping and retrieval system in the workplace. The assessor to specify below how policies, procedures, and protocols are accessed in the candidate’s workplace: e.g. Intranet, SharePoint, etc.	? YES ? NO
The candidate accesses and review the following service policies and procedures, including policies and procedures for: Assembly of equipment, devices, and aids Providing and monitoring individualised support Duty of Care Dignity of risk Maintaining client privacy and confidentiality Health and safety Reporting and documentation	? YES ? NO
The candidate holds the discussion with the supervisor and reviews the individualised plan with the supervisor to confirm his understanding and clarifies any client’s requirements that are outside the scope of their own roles and responsibilities.	? YES ? NO
The candidate holds the discussion with the client and their family/carers about the client’s individualised plan.	? YES ? NO
The candidate review and confirms the support activities and services to be provided with the client and their family/ carers, gets feedback and insights from them confirms with the supervisor the services discussed are consistent with the clients individualised plan.	? YES ? NO
The candidate reviews and confirm the clients’ preferences with the client and their family/carers and ask about other needs and preferences the client has and works with the client to determine their preferred level of participation or involvement in support activities.	? YES ? NO
The candidate discusses and confirms with the clients and aids, devices and equipment to be used during the support activities.	? YES ? NO
The candidate communicates with the client positively in a manner that builds trust with the client and promote the client’s independence by identifying their strength, self-care capacity and encourage to use mobility aids, as much as they can.	? YES ? NO
The candidate promotes the client’s right to informed decision making by encouraging them to raise their concern, ask questions, and get feedback from client regularly to enhance client support services.	? YES ? NO
The candidate seeks feedback from client about their strength and areas of improvement; on support activities and whether they meet the needs of clients or not, any changes and improvement can be made on support activities.	? YES ? NO
The candidate discusses with the client situations of potential or actual risks that can affect the client’s health, safety and wellbeing and discusses how these risks can be minimised.	? YES ? NO
The candidate seeks the client for their feedback and insights n any needs they may not have addressed by current individualised plan and any aids, devices and equipment can help in meet their support goals.	? YES ? NO
The candidate communicates with the client in a manner that upholds their self-determination by respecting client’s rights and dignity.	? YES ? NO
The candidate documents the client’s health status and physical condition including their level of participation, behaviour of concern, situation of actual and potential risks, and any reportable incidents in the progress notes.	? YES ? NO
The candidate refers the clients, additional and unmet needs to the health professional in consultation with supervisor.	? YES ? NO
The candidate follows organisational policies and procedures in completing, reporting and documenting all the documents related to the clients.	? YES ? NO
The candidate support and assists the person to maintain a safe environment by: Addressing the hazards identified Educating the person how the hazards can be potentially harmful. Reminding the person to report the hazard	? YES ? NO
The candidate explains the importance of having healthy environment and lifestyle to the client.	? YES ? NO

SUPERVISOR/ QUALIFIED OBSERVER’S OVERALL COMMENTS

Candidate Name and signature:
Supervisor Declaration By signing here, I confirm that I have observed the candidate whose name appears above, has been adequately supervised and observed while completing the tasks outlined above. I confirm that all the information above is true and accurately reflects the candidate’s performance during his/her vocational placement.
Supervisor/Assessor’s signature	?????
Supervisor/Assessor’s name	?????
Date signed	?????

ASSESSOR CHECKLIST (To be completed by Student’s RTO Representative)
During this workplace task:	YES / NO
Task 1 Individualised /Care plan Client A ? Client B ? Client C ? Organisational Policies and procedures	? YES ? NO
TASK 2 Meeting Minutes Client A ? Client B ? Client C ?	? YES ? NO
TASK 3 Facilitate Support Activities with the Client	? YES ? NO
TASK 4 Client Feedback form Client A ? Client B ? Client C ? Progress Notes Client A ? Client B ? Client C ?	? YES ? NO
ASSESSOR’S COMMENTS:

Assessor Declaration By signing here whose name appears above, have completed all the documents satisfactorily. I confirm that the information recorded on all Assessment Forms are true and accurately reflects the candidate’s performance during their completion of the workplace task.
Assessor’s signature	?????
Assessor’s name	?????
Date signed	?????

END OF PART 2

(Part 2) CHC33021 Placement Diary V1.1 Page 1 of 25

CHC33021 Certificate III in Individual Support Placement Diary (Part 2)

Contents

Task 1 Review Client’s Individualised Support Plan and Relevant Policies and Procedures

INDIVIDUALISED PLAN REVIEW CLIENT A

INDIVIDUALISED PLAN REVIEW CLIENT B

INDIVIDUALISED PLAN REVIEW CLIENT C

TASK 2 Meet with Clients and Their Family and Carers

Meeting Minutes Client A

Meeting Minutes Client B

Meeting Minutes Client C

Task 3 Facilitate Support Activities with the Client

Observation Checklist-Dressing, undressing and grooming

Observation Checklist-Assistance with feeding a client

Observation Checklist -Perform oral hygiene & care of dentures

Observation Checklist-Assistance with showering

Observation Checklist-Assistance with toileting and use of continence aids

Observation Checklist-Manual handling- transfer between bed and chair

Observation Checklist-Manual handling- sit to stand

Observation Checklist-Personal aids, equipment and devices

Task 4 Monitor Support Activities

Client Feedback Form-Client A

Progress Notes-Client A

Client Feedback Form-Client B

Progress Notes-Client B

Client Feedback Form-Client C

Progress Notes-Client C

WORKPLACEMENT OBSERVATION CHECKLIST

ASSESSOR CHECKLIST

(To be completed by Student’s RTO Representative)

Also Read