Where to find support and advice for managing conflicts and dilemmas

3.3 Describe where to get support and advice about managing conflicts and dilemmas

Course: NVQ Level 4 Diploma In Health And Social Care (RQF)

Unit 9: Professional practice in health and social care for adults or children and young people

LO3: Understand how to address conflicts and dilemmas that may arise between an individual’s rights to choice and control and the duty of care

It is important to gain support and advice about working in partnership in order to work well together and resolve conflicts. Seeking support is especially important when you lack clarity about roles and responsibilities or about how to communicate and collaborate with others in the partnership. Similarly, whenever conflicts arise, or when the partnership is not meeting its aims. You should seek guidance whenever confusion, uncertainty, or misunderstandings arise in the partnership. Typically, you will start with your manager, supervisor, or an experienced colleague who can bring their experience, expertise, and understanding of the situation to the discussion to allow for the potential resolution of the problem.

Support can be accessed through internal team meetings, guidelines of the organisation, and culture to build capacity as a team to work together purposefully and collaboratively. Training workshops that focus on communication strategies and team-building exercises are useful ways to build skills working in partnership. Outside experts or professional networks can act as representatives to provide support as well. Accessing support early serves to prevent negative conflicts from worsening and to support established relationships of trust, communication, and joint purpose between partners. In addition, it creates better outcomes for everyone involved in the partnership while also helping to use all available resources more effectively.

In conclusion, seek support for one of the above situations early on or when you need clarity about working in partnership, utilise resources and effective support from external partners, and continue to learn from your experiences to improve partnerships.