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This Unit 31 E-Business Operations provides learners with an understanding of e-business operations so they can develop the skill to use internet and electronic processes for supply chain activities and other business applications.
The purpose of this unit is to develop learner understanding and skills in the complex processes and transactions which support e-business operations. An e business infrastructure comprises a large number of business processes that are exposed through web and electronic services. E-business operations concern how technologies are used to manage the procurement of products/services, supply and transport, handling of goods and the fulfilment function. This area of study is subject to rapid rates of change with an immense array of continually developing technology converging and impacting on how e-businesses operate. The unit considers the difference in transactions between business and consumers (b2c) and business to business (b2b), which is necessary in order to understand required operations. It then looks at Electronic Data Interchange (EDI) which has been instrumental in the development of e-business over the internet, electronic marketplaces, networks and instruments for the electronic transfer of funds and payment systems. E-business operations processes can be implemented through an entire industry supply chain linking suppliers with manufacturers, assemblers, distributors and customers. This interactive relationship between customers and suppliers has many benefits and learners will need to analyse the supply chain and its components. Other essential topics in the study of this area include quality, trust and security, the use of the internet for recruitment and the development of internet communities.
There must be access to the web in class to illustrate the required topics. Tutors must build a bank of resource materials to ensure there is a sufficient supply of relevant information across a range of elements of the supply chain. Texts must be supported by website examples and case studies. For part-time learners working in business, their work experience must be used in comparing the approaches adopted.