This Managerial Professional Development Assignment is given for the developing manager unit, in this skills required for managerial work has been discussed with the example of organization named Whitechapel Tourism Development.
Present comparison of TWO management styles that you believe as used by your manager in your organization, Whitechapel Tourism Development.
Chart of WTD
Management Styles used at WTD
The case basically presents the current structure at WTD. The organization is not at all flat and has various levels of decision making. Chief Executive is the head of the organization who has three Deputy Chief Executives (DCEs) reporting directly to him. Three divisions i.e. Travel, Tourism and Hospitality are headed by a DCE each. Each DCE has 75 employees working for him and with recent addition of 16 Management Trainees; the number of employees has increased.
The management styles present in the organization is as follows.
- Autocratic Management Style
In this type of management style, the manager takes decisions unilaterally without any thought for the subordinates. The decision making process is limited with the manager with very little feedback from the sub ordinates. The manager does not care about the issues encountered by the employees and wants the order to be followed with positive results.
Deputy Chief Executive of Tourism department is using this type of management style.
- Active Management Style
In this type of management style, as its name suggests, the manager plays a very active role. He tries to show the path to his subordinates by setting an example of how a particular task should be done. Employees find this motivating. Deputy chief executive of Hospitality department is managing his team with a style similar to Active management style. He finishes most of the work by himself expecting his team to do the same. At the same time he doesn’t trust them with their work and is resulting is negativity amongst the members.
Characteristic of Management Styles
- Autocratic Management Style:
- Unilateral Decision Making: Manager takes all the decision.
- High Turnover: The employee turnover will be very high.
- No Respect: The manager does not have any respect in decision making abilities of others.
- Demotivator: The style decreases the motivation levels of the employees.
- Active Management Style:
- More Responsibility: Managers are more responsible towards work.
- Initiative: Manager takes most of the initiatives which has positive results.
- Motivating: Seeing the manager lead by example, motivates the subordinates to perform to their potential.
- Perfectionist: Managers are very precise in their work and expect their subordinates to be the same.
Communication process at WTD
Every organization has a structure and it is very important for smooth functioning of the same. Small organizations can still manage with flat structures, but organizations with significant workforce need to have a structure. In WTD the communication is both formal and informal in nature. The three formal ways of communication are depicted below:
The figure represents the different types of communication process used in WTD.
- Upward communication
As its name suggests, in this managing communications is easy, happens from lower level to the higher level. Employee can communicate with their senior management using any means to carry out this activity. The can raise their concerns about any issue at hand.
- Downward communication
As its name suggests, this communication happens from a higher level to the lower ones and exists in hierarchical structure. It consists of feedback or orders in general.
- Lateral communication
It happens within the employees at same level in an organization. They basically share details and suggestions to complete the task at hand.
Organizational Culture at WTD
Culture in its very basic sense is a way of life. Similarly as far as Organizational Culture is concerned, it basically refers to the acceptable norms in an organization. It encompasses value, vision, belief etc. at a particular work place.
Now coming on to the example of WTD, the structure has hierarchy. The duties and responsibilities are delegated and each person is supposed to carry out the task assigned. It results in quick communication and resolution of issues encountered.
Hierarchy helps in swift solution of problems encountered, however at WTD the people occupying the positions of DCEs are very different from each other. They have their individual style of working and hence the culture across each division varies significantly. Each of them has their pros and cons. Some of them can result in conflict while some can provide desired results. Hence a combination of culture, picking up the positive points of each will go a long way in making sure that the organization is successful.
A. Essential Managerial Skills
We live in the modern world which is fast and very complex in nature. The complexities of the things in everyday life are increasing day by day and hence one must be a good developing manager not just in professional but personal life as well to be successful in life. A manager is someone who controls resources and in turn decides how to use them to produce effective results. They assume more importance in the corporate setting considering the higher stakes involved. In this dynamic environment, change is omnipresent. The dynamics of industries are changing so quickly that you need to able to manage this change and come out on top to be effective. Thus while tackling change, the line of people responsible for smooth transition or acceptance to new style of working is managers. The people may not be necessarily managers but anyone who has subordinates to look after (Caproni & Arias, 1997).
Very often the following two terms are confused i.e. leadership and management. While leaders bring in the vision, challenge and inspiration but it won’t be effective if management is not efficient in implementing the set out objectives and goals. It is said that leaders are born, but anybody can become a good manager with experience having basic skills. I believe I have the following skills which make me a good manager:
- Human Touch: The most important managerial quality I possess is the human touch. A manager is someone who manages people. My subordinate is a human first and then an engineer, salesperson etc. A manager should be kind and considerate towards the subordinates and must know them personally and as well as professionally.
- One shouldn’t be overly critical: Everybody is bound to make mistakes but an effective manager is someone who is not very critical of the mistakes of its subordinates. Having more knowledge and experience must make you the guiding light to make sure that the subordinates perform well. Being overly critical of their mistakes, only breaks their confidence which is harmful in the long term and I understand the same (Bruch & Ghoshal, 2004).
- Motivator: This is one of the most important qualities a manager must possess. Motivation drives people to deliver their optimum performance and a great manager will give the highest importance to this trait. Motivation can be financial or emotional. Financial rewards to perform any task will certainly motivate people to deliver, however even some kind word of appreciation are more than enough to drive people to work in a motivated manner (El-Sabaa, 2001). I believe I will be able to motivate my subordinates and drive them to deliver their optimum performance.
- Available & Open to New Ideas: Every good manager should be available to the subordinates always. He should be open to new ideas as new ideas can bring in different views and help in resolution of the problem quickly. I understand the importance of these two factors and possess them which help me in being a good manager.
For the promotion of Whitechapel Tourism Development, the above mentioned managerial skills are of utmost importance.
B. SWOT ANALYSIS
C. Objectives and Targets in the next four years
Proper planning is a must in order to achieve something substantial. Thus I have set forth some objectives and goals for me which I would like to achieve in the coming four years. By dedication & hard work these can be achieved in the stipulated time. Following are some objectives and targets which I would like to achieve in the coming years:
- Gain good working exposure in the tourism industry to make sure that I have a good start to my career.
- Perform to my potential at WTD during the initial period by using my theoretical as well as practical knowledge.
- Get well versed with the basics of the tourism industry.
- I would like to lead by example in my professional life so that I get the respect of my colleagues.
- Take steps to overcome the weaknesses possessed by me.
- Develop new skills to keep up with the changing dynamics of the industry.
- Embrace technology for effective management.
- Gain quality experience and occupy a position of significance in a reputed organization.