This is a Personal Professional Development HS Care Work assignment that describes about personal and professional development in health and social care work concept and ideas.
Health and social care is a service driven industry. There needs to be a constant connect between the service provider and the patient. The rapid advancements in science & technology have changed the face of health care. Service delivery has become the most important aspect in this intense competitive climate. The need for team building and trust exercise amongst the various members of the delivery chain is needed in order to provide the best end product.
A health care system is an organization of people, institutions, groups, etc. that try to meet the health needs of the people by delivering health related services. Health system should not be expressed only in terms of components but also on its inter dependencies. In today’s time, there are different types and varieties of germs, followed by diseases, found everywhere. There are some diseases that are of course a gift of our lifestyle. We here, in our case are dealing with infectious diseases.
Infectious diseases are those that are contagious. In other words, a person having an infectious disease has a high probability of transmitting the disease to another person coming in contact with him (Langmuir, 1980). Different diseases have different incubation time.
Now, talking about the value system, a value system of a person is the body of beliefs and notion that a person acquires as he grows. The value system of a person is very subjective and varies from person to person depending upon the situation he is in or the circumstances he is put into. For e.g. a person, who is not married, is willing to take more risk as compared to the people, who are married and have kids, their spouses and parents depending on them. A legendary example was Mother Teresa, who considered delivering her services her priority. Even today, the society is divided into different classes. Some of the castes are still considered inferior, depending upon the place and the family you come from. Thus a value system is affected by all these factors, whether it is your school, your family or the society you are raised in.
Given the scenario, I being a very religious person, believe in cleanliness and consider infection as a sign of carelessness or rather lack of cleanliness. My personal experiences have shown me that it is better to stay away from an infectious person. I was brought up in a very protective environment and I am the only son of my parent. I come from a nuclear family. These things have framed a narrow framework in my mind. I prefer to stay away from such a person or would take up some other responsibility to avoid this scenario.
One cannot serve others if he himself is at stake. Hence, it is pertinent for anyone in this line to understand the importance of this. It will not be a shame if we take proper prevention before getting into this. Avoiding the circumstance is rather never a solution here. We need to face it and also tackle it with utmost care. It not only involves the life of the care worker or the patient but also the many people who are associated with them (Lee &Pierskalla, 1988). Also, it is very important for me as a care worker to know and understand the laws and the rules that cover my role as a care worker. Ever state has their own laws and legislature. For e.g. there are laws that every employee be given hepatitis B vaccine. There are jurisdictions that ensure that the employees are vaccinated against influenza, measles, mumps, rubella, etc. These measures undoubtedly give a sense of security and do imply that our protection is taken care of.
This definitely needs to be taken care of. There are ways that can help us with this. Some of the ways are mentioned below:
If there is any situation of conflict or tension among the workers, it must be dealt with calmly and patiently. We need to identify the problem and come up with possible solutions. In such cases, it is again very integral to understand that each one of us have separate value system and thus is likely to behave in a different way under same situation. It will not be an exaggeration if we say that understanding this itself will solve half of the problem. Thus, we need to understand this difference and take proper measures to keep our family safe. At the same time perform our duties well.
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We are in a competitive environment. Effective service delivery is the key, especially in a high contact industry like heath care, where the service provider is always in constant touch with the client. The need for self-improvement and development is critical in order to stay ahead. In the light of this here are some goals which every medical practitioner should follow:
Personal development plans (PDPs) or a personal learning plan (PLPs) is a part of the concept of continuing professional development (CPD). PDPs are a meant to identify professional and educational needs and to record and hence reveal that need has been addressed. The aim of a Personal Development Plan (PDP) is to produce a structured snapshot. It tells us where do we stand and what we must do to better ourselves. It does show by:
In this rapidly evolving environment, where technology especially in medicine is changing at a rapid pace. It is important that we as health practitioner keep ourselves updated and follow the tide. In order to provide the best service we can to our patients. We can do that by following good medical practice. Good medical practice follows providing exemplary service to the client and maintaining good relationship with all the parties involved in the service delivery chain. It is done by maintaining good medical practice and a professional practice which includes always delivering your best. It includes nurturing relationships with the patients as to gather a further understanding of the condition plaguing them. It also makes the patient feel more comfortable and co-operate with the examination. Relationships with other practitioners are also important as we sometimes a set of fresh eyes help and also building a rapport helps when we need outside consultation. We must be a student as well as a teacher. We must impart our learning to others and as well as learn from others, training and teaching is an important aspect of self-growth. Finally, we should curious we must probe and question everything and anything we find suspicious great diagnosis is those which find the problems which we were not looking for. There many ways for doctors could learn both formally and informally. Some of the ways are:
Making a Performance development plan is not enough we must have an effective system in place to keep our goals in check. We must use SMART techniques to see if we are on track or not. “Our goals must follow these principles:
Health and Social care systems around the world are going through fundamental change. Inspirations for these changes are many and varied but the rationale that is essential to many highlights the need more effectively organize the provision of health care to meet the requirements of patients as well as an economic goal to make optimal use of resources. “Primary health care (PHC) redesign is becoming increasingly central to the change initiatives with growing recognition that effective primary healthcare systems provide the foundation for comprehensive, coordinated health services delivery” (Poulton& West, 1999). More and more stress is given on building and nurturing relationships in order to provide better and effective service to the patient.
When a patient walks in to a hospital, he is scared as he does not know what is wrong with him. He needs someone to console and give him confidence that everything will be alright. A warm smile or a simple question about their life can go a long way in building a rapport. Acts like these helps the patient become more comfortable in the alien environment, it also instils faith that everything will be alright.
Relationships are important in a hospital environment. Hospital is not just about having good doctors; there should be an extra ordinary support staff to back up these doctors in order to provide exceptional health services delivery. The support staff includes team of nurses, orderlies, management team and cleaning staff. All these cogs must come together and work in synchronization for the hospital machinery to run efficiently. The various professional relationships in a hospital context are:
Every role in a hospital is an important one and everyone must acknowledge this fact. Showing a little appreciation goes a long way in building relationship and instilling confidence among the staff. Showing respect is essential for a fruitful relationship. Supporting and promoting the rights of various individuals from the doctors to the maintenance helps instill confidence and motivate to work harder and provide better service delivery.
Whenever a conflict arises it is better to resolve them as soon as possible. Since, there is a hierarchy involved and with power comes arrogance. There must be proper training and support given so as to make everyone understand that each role is essential to the hospital form the doctors to the cleaning staff without one the effectiveness of other will decrease significantly. The various ways to resolve issues encountered in professional relationships are:
Mediation allows the parties involved to present their case. It is the job of the mediator to make the parties involved each other points of view. A strong mediator who is respected by both parties should head the mediation for effective control and resolution.
Health and Social care is one of the few noble professions left today. Health care workers work in order to provide a better future for the participants of the society. In a health care set up we are a part of a team and we together deliver the service to the patient. We all know the saying that the chain is as strong as it weakest link, thus in a team individual attitudes, beliefs and perception plays a very important part. If there is friction in the team then the final service delivery will be bad because no one will be able to focus on the patient. There will also be some distraction which will hamper in the delivery of the product. The personal contribution shapes the team, it gives the team character and it makes it unique. “Personal contributions such as:
If the members of the team have different views in any of these factors it will seriously hamper the effectiveness of the team. The roles and capacity of the various team members also impact the effectiveness of the team. As said earlier the chain is as strong as its weakest link. The service delivery is a process and everyone involved has a role to play especially in health care. For instance, in an emergency situation where time is of the essence, if the nurses supporting the doctors could not handle the intensity of the situation and work quickly to save the patient, the result will be critical. We might even lose the patient. Thus, since the nurse was not able to complete its role there was a flaw in the service delivery. Same instance can happen with the other players involved like the orderlies, support staff and management and even the doctors.
Teamwork is important and everyone should try to develop and mature along with the team; no one’s a lone wolf, if one person takes charge and tries to influence and motivate others, the rest will follow. Everyone should try to minimize the barriers in order to provide better health and social carepractice. Some of the ways by which this could be achieved:
As discussed above personal contributions of the various parties involved shapes the team. Thus, it is necessary to improve our personal contributions in order to improve the team. Some ways by which we can do that are:
Health and social care is a service driven industry. There needs to be a constant connect between the service provider and the patient. The rapid advancements in science & technology have changed the face of health care. Service delivery has become the most important aspect in this intense competitive climate. The need for team building and trust exercise amongst the various members of the delivery chain is needed in order to provide the best end product. A health care system is an organization of people, institutions, groups, etc. that try to meet the health needs of the people by delivering health related services. Health system should not be expressed only in terms of components but also on its interdependencies.
We can evaluate the effectiveness of the report based on the following criteria:
As discussed in the report, Personal development plans (PDPs) or a personal learning plan (PLPs) is a part of the concept of continuing professional development (CPD). PDPs are a meant to identify professional and educational needs and to record and hence reveal that need has been addressed. The aim of a Personal Development Plan (PDP) is to produce a structured snapshot. Making a Performance development plan is not enough we must have an effective system in place to keep our goals in check. We must use SMART techniques to see if we are on track or not. “Our goals must follow these principles:
Finally presentation, its evaluation depends of the factor how well the report is prepared and capacity of the speaker to grab hold of the audience. The ways of criteria for the evaluating presentations are:
Health and social care has gone through major changes in the past decade. The roles of other members in the service delivery chain have gathered importance over the years. Thus, need for effective team building as well as personal and professional grooming is required. Each member of the team must believe in the cause and help to better the team in order to provide effective service.
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