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|Assignment title||Communicating in Health and Social Care Settings|
|Learning Outcome||Learning Outcome||Assessment Criteria||In this assessment you will have the opportunity to present evidence that shows you are able to:||Task no.|
|LO1||1.Able to explore how communication skills are used in health and social care||1.1||Apply relevant theories of communication to health and social care contexts||1|
|1.2||Use communication skills in health and social care context||2|
|1.3||Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings||2|
|1.4||Analyse the use of strategies to support users of health and social care services with specific communication needs||1|
|LO2||2.Understand how various factors influence the communication process in health and social care||2.1||Explain how communication process is influenced by values and cultural factors||1|
|2.2||Explain how legislation, charters and codes of practice impact on the communication process in health and social care||2|
|2.3||Analyse the effectiveness of organisation systems and policies||2|
|2.4||Suggest ways of improving the communication process in a health and social care setting||1|
|LO3||3.Able to explore the use of information and communication technology (ICT) in health and social care||3.1||Access and use standard ICT software packages to support in a health and social care setting||3|
|3.2||Analyse the benefits of using ICT in health and social care for users of services, care workers and care organisations||3|
|3.3||Analyse how legal considerations in the use of ICT impact on health and social care||3|
- Explain and discuss the possible values and cultural factors which may influence the way this client communicates. (LO2.1)
- Apply two communication theories to this client. (LO1.1)
- Analyse the use of strategies currently used to support this client’s needs and suggest how they may be improved (to enhance the communication process). (LO1.4 / LO2.4)
- Review methods of dealing with inappropriate communication and use of communication skills within inter-professional teams. (LO1.3)
- Explain how Legislation, Charters and Codes of Conduct impacts on communication between Health and Social Care workers and Service Users. Use examples to help illustrate your answer. (LO2.2)
- Consider where you currently work. Identify and analyse the effectiveness of your organizations’ policies and systems put in place to promote good communication practice. (LO2.3)
You have been asked to design a word-processed leaflet for newly employed Care Workers. (LO3.1)
In the leaflet you should:
- Highlight and analyse some of the benefits of using ICT for service users, care workers and care organizations. (LO3.2) And
- Analyse how legal considerations in the use of ICT impact on ICT. (LO3.3)
This task will provide the opportunity to meet the following merit and distinction descriptors:
M3. Present and communicate appropriate findings: an appropriate, word processed leaflet has been designed.
D2. Take responsibility for managing and organizing activities. The Leaflet is structured and organized in a logical, professional manner.Purpose of this assignment
The aim of this assignment is to develop learners’ awareness of different forms of communication used in health and social care settings and its importance for effective service delivery. Learners will investigate the communication processes in health and social care settings considering the barriers to communication and ways to overcome these barriers. Learners will explore the process of communication and how effective communication can affect how individuals feel about themselves. In addition, communication systems within organisations will be critically examined and learners will gain an understanding of the legal frameworks surrounding the recording of information about people.
Learners will gain an understanding of the use of information and communication technology as a tool in health and social care settings. Learners should note that any direct investigation of communication in health and social care placements or employment should be within the context of a job role. Due regard should be given to the confidentiality of information if used to support assessment evidence for this unit.
Task 3 Be Able to explore the use of information and communication technology (ICT) in health and social care
3.2 Analyse the benefits of using ICT in health and social care for users of services, care workers and care organizations
It is very significant to establish an effective communication between the employees and the users of the service in the Health and Social Care sector. The treatment needs and other information is to be communicated to the service users and for that good communication skills should be developed.
The use of Information and communication technologies has changed the scenario in the health and social care sector. From past many years, there is an immense growth in the information technology and the health and social care sector. Various software packages are available for the purpose of storing, updating and retrieving the data which is very important for an organisation.
With the help of Information and Communication Technologies, the records can be maintained in the health and social care unit which helps in retrieving the information from the computer systems whenever required. It saves time and cost too. Paper document are not easily accessible at any point of time and they consume a lot of time. A patient will feel an ease if the information is readily available and they are treated with better and organized system.
With the help of Internet, the service users in different areas can be found and tracked easily and it consumes less time. The service user can get all the information in detail about the services which are available and this information can be updated as per the requirement. For e.g. a patient comes for the treatment in the hospital after two months of his first checkup, and then by using the records in the computer all the details can be taken out and the details will be updated after the second round of checkup and it happens after every checkup. ICT consumes lesser time and it is fast. It enhances the efficiency of the activities and matches the work according to the standards. It also increases the care quality and develops accuracy in the activities. The information can be stored on the computers and their backup can be taken so that there will be no chances of loss of information. All the details about patient can be checked and noted down electronically so that the time will be saved and these details can be accessed later on when required. Nowadays, many different devices are used for controlling the health of a patient electronically.
E-Health is another technology which is growing rapidly nowadays. With the use of Internet, the health systems can be improved by using E-Health which is the latest field where new ways of working and thinking are used by the use of Information and Communication technology. ICT also enables different service professionals and service users to share the information with each other.